[Resolved] Sony Ericsson Cell C510 — Problem With New Cell C510 IMEI No[protected],immidiate Action Required for Replacement. | |
Hi Team, I have purchased a cell C510, IMEI No[protected] on 26th July 09, from SPICE COMMUNICATION, Outlet 1:ShopNo.112-113, Main Market, Gurgaon-122001(Haryana). On next Day Monday Evening Cell get hanged, after some time it get start working again on thuresday night Menu Key, Nemeric Key No-5 stoped working, I was not able to check or change anything even not able to disconnect the call, ringtone was getting changed itself, Not getting dailed, recived & missed call info aswell, So irritating & pathatic, i missed my clintes call & imp interview call & went with complainet on saturday to dealer, he responded so rudely & said he can not do any thing & asked to go Sony Ericsson service Center & get cell repaired, I said this is very new 4-5 days old Cell & do not want to get it repaired, want replacement.On Monday 3rd aug '09, I sent a compaint but by mistake i sent it to UK Support Team, they revert back with compaint No-X Ticket[protected], 2 but that was of no use, I called up Coustomer Care on same day minimum 5-7 times in a day expained my all problem origanal bill no, dealer info, contact No, they asked me to visit Sec-18 Service Center for Help & Job Sheet No. so that Customer Care could lock the complainet for further support & replacement.I went on Sector-18 Gurgaon Sony Ericsson Services Center they said they do not have key Pad & they will have to update new software it will take more time & asked me to go to Sony Service Center Infront of Sahara mall, Shop No-114 DLF Phase-2, Gurgaon, I went there they said charges would be Rs 1475 to get new Key Pad & repaire this Cell, I was totally hopleess & frustated by the such renowned company Service center services, I paid Rs 1475 & get my cell repaired & they did not made any Job Sheet nor provided any recipt of repairing charge & I informed this to Customer care at same time they gave me a complaint No[protected].Again after 1 week on 12th Aug'09 again cell get hanged, i am not able to attend the call, not able to change & check any thing. Now this 3rd time in 2 weeks when cell stop working & i am writing this complaint to u i had informed Customer Care 5-10 times in 15 days, had visited 2 times their service center & 2 time dealer shop, called customer Care 10 times for action and support, now i am totally helpless & hopless mentally harshed, unnecessary bills owing not able to disconnect the call, I have decide to send a leagel Notice to Sony Ericsson, Dealer & Service Center & will move to Consumer Court under consumer protection Act 1986. Want Your Guidence. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
i purchased c510 from sony ericsson show room(DT City center)gurgaon.after 5 days the phone hanged.no contacts opened.memory card not showing.after that i gave my mobile to servicing centre(Near air force station) gurgaon.they upgraded my software. after upgradation of my software the front cam not working.in the video(from media) one option missing.in the videos the up button shows the list of the available videos.after software upgradation the option not showing.i complained to the servicing centre.they r replying that after upgradation some options will be changed.
i also have same problem with my c510
rep sir
this is maritn j pangler . as i have taken (c510) phone iam faceing lot of problems.
there are few problem which am writing
1) when i operate in location service the google map it restarts and hangs.
2) memory card problem when i start mp3 songs the problem is (no media found).
3) when other persons calls to my phone after tow or three rings i will get first ring in my phone.
4) when i operate the mobile phone:c510 it is slow & (delay) for two second
as i have been to sony sevice center more then 3times my problem had not soled in the period of 20 to 40 days -
1) work order no - se309ahu10724
2) 10624
3) 11047
so plz do my need to replace my phon with new one as the problem started with in 20adys date of perchage
tanking u
martin j pangler
this is maritn j pangler . as i have taken (c510) phone iam faceing lot of problems.
there are few problem which am writing
1) when i operate in location service the google map it restarts and hangs.
2) memory card problem when i start mp3 songs the problem is (no media found).
3) when other persons calls to my phone after tow or three rings i will get first ring in my phone.
4) when i operate the mobile phone:c510 it is slow & (delay) for two second
as i have been to sony sevice center more then 3times my problem had not soled in the period of 20 to 40 days -
1) work order no - se309ahu10724
2) 10624
3) 11047
so plz do my need to replace my phon with new one as the problem started with in 20adys date of perchage
tanking u
martin j pangler
I have same problem on my c510, when I want to call someone my c510 i'ts frizing and I can't stop the outgoing call, I buy my mobile new from T-mobile store before 2 days and I gave my mobile to servicing centre in Skopie (Macedonia) and about one week thay back to me with replacemant software, but only 2 hours latter I have the same problem just like the begining. oooo I'm so nervous, it's shame for SONY ERICCSON they sell broken phones
operating system is very slow, even works as normal phone, it works as very slow, it takes approx two minutes for starting.no combination between flash and camera, flash works first than camera started.
When I connect the charger to my c510 mobile there is a message showing - charging cannot be complete, you must use sony ericsson battery. Please solve this problem.
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I have to admit this phone is pretty good in terms of speed in terms of processing. HOWEVER, with so many problems between the hardware and software of the Sony Ericsson C510 Cyber-shot phone, I THINK SONY ERICSSON OWES ALL C510 OWNERS WHO HAS RECORDS ON REPAIRING THEIR PHONE, TO BE PAID AT LEAST USD1000 JUST TO PAY UP FOR THE COSTS OF TRANSPORTATION FOR REPAIR, TIME, PHONE BILLS, AND BUSINESS FINANCIAL LOSSES.
Praveen Mani Pandey, you may reply me via posting after me...for the email i have provided here is false.