[Resolved]  Sony Ericsson / F305 — PHONE HANGS OUT

Address:

Hooghly, West Bengal

me Atul agarwal,rishra,hooghly,w.b had purchased one F305 sony ericsson with imei [protected] on 9.03.09 from the mobile store,rishra,hooghly,w.b vide there bill no.WB/1627/00001/1296 HAVING BILL VALUE 8189/- only.
from the date of purchase to till now i had deposited this set to the sony ericsson service centre "cell com",627 g.t.road,battlala,serampore,hooghly,w.b(phone no[protected].
the problem is that the phone used to turn off and reststart itself by itself,can't place calls,or whenever any body make call to my number it shows switch off while the hand set is actually in switch on mode.
i had first make complain to the service centre in oct 2009,for which the complaint number i had missed out.
the second complaint was made on 9.02.10 vide there workorder no.SE310CCM10108.
The third complaint was made on 8.03.2010 vide there work order no.SE310CCM10168.
All the time the service centre had returned me the set with complete assurance that the set is made o.k and the problem will not arise again but in vain.it used to occur after every 2-3 days whenever it had being repaired by the service centre, and now -a-days it is in complete dead position.
the fact is that the warranty period of the said set is expired on 9.03.10,but alternatively if a new product is being deposited to the service centre thricely within the warranty period,it means the product was a damage one and the service centre did not help honestly to solve the problem and vice versa had acted in such way so that the warranty period should expire.
i have full faith on company and there product but very disappointed by the unprofessional behaviour in solution of a customer complain resulting to negative mark towards company's goodwill and there services.
pls help.
mine name & address is:ARUN KUMAR AGARWAL
SATHYA SAI AGENCY
30/A/44 DR. P.T.LAHA STREET.
P.O:RISHRA
DIST:HOOGHLY
WEST BENGAL-712248
MOBILE NO:[protected]/[protected]