[Resolved]  Sony Ericsson / St15i — Faulty product/ very bad service

Sony Ericsson G700 Mobile Phone — Faulty Product and Poor Service

It is with great regret that I am writing this email. This is the third email I am sending to you in a month with no response whatsoever from your side. If Sony Ericsson is a customer driven organization, committed to delight the customers as you claim I am afraid there is a lot lacking in the way you treat customers. There is an absolute disregard for a customer’s time and your service is far below even average customer expectations



I am will again emphasis how deeply frustrated and disgusted I am with your service.



My case history (although I am sure you are well aware of it is as follows:



I had given my Sony Ericsson G700 handset for repairs to an Authorized Service Centre (Raja Electronics and Services Pvt Ltd, New Modikhana, M.G Road, and Pune) on the 2nd of April 2009. Following were the problems with the phone which were mentioned to the service centre at the time of submitting the handset:
The volume of incoming calls was very low. Hence calls were inaudible.
The phone kept hanging and the screen would freeze up frequently
The touch screen developed spots on the screen
Music on the phone would keep skipping
Phone would restart frequently and phone book memory would often get deleted
The phone would freeze up on incoming calls thereby making it impossible to answer calls or cut them
The service centre took the phone in and mentioned a time of one week to fix the problems.

A week later I visited the service station to collect my phone only to realize that NONE of the above problems were rectified. To top it off the service centre said that the mother board of the phone needed to be replaced which would take another week. I was very patient and agreed to them wiping off all information on the phone and asked to be informed when the part would be available. I was given to understand that the order was placed and I would receive my phone within a week.



A week later I called the service centre again only to be informed that they had still not received the part. Again this was after being assured that I would receive it within a week. Also during this entire period of three weeks I received no update on the status of my phone from the service centre. It was me who had to keep calling and checking on the status, which I must say is really appalling for a supposedly customer driven organization which you claim to be.


I finally decided to make a formal complaint of this matter online as well as through your toll free number[protected] on 22nd April 2009. I registered my complaint with a customer care executive named Ruchita who noted down my complaint (Complaint ID: SE[protected] and gave me the famous reply “We will escalate the matter to the higher authorities and get back to you within 48 hours on the status of your case” With great hopes I waited for 48 hours with no response finally I called the toll free number again this time I spoke to another Customer Care Executive (Nafeez) who again gave we your trademark reply “We will escalate the matter to the higher authorities and get back to you within 48 hours on the status of your case” However this time he assured me a call back to update me on the case.


A few days later (27th April 2009) I had still received no call back from Nafeez and decided to call again. Needless to say I spoke to another customer care executive Kuldeep and received the same lip service as before. I asked to speak to the floor manager at this juncture hoping to get some clarity on the matter. After being put on hold for 15-20mins I finally spoke to Mr. Harish Mathur who asked me to be patient (after waiting for a month – how much more patient can I be) and said that he would personally get in touch with me before the end of the week (30th April 2009). With much assurance from Mr Mathur I hung up hoping for a call back.


Needless to say I received no such call from him. Today (4th May 2009) I called the service centre once again only to find that no one is answering calls. I decided to call the toll free number and got a chance to meet with my old friend Mr Nafeez again who again updated me saying that the part has been obtained and is being check and analyzed (I wonder what analysis goes on) and will be dispatched. With much frustration and with absolutely no faith in Sony Ericsson I asked to speak to Mr Harish Mathur – Floor Supervisor. However Nafeez said he would arrange for a call back, which I flatly refused given how punctual and how wonderful your service has been in the past. I asked to speak to Mr Mathur immediately after which I was put on hold for 25 mins. This happened not just once but for the next 5 times when I called back.


I have truly given up on this [censored]edil;ade of Customer Service that your company claims to live by. I think for someone who has been a Sony Ericsson customer for the last 10 years I have sincerely lost faith in your company and organization as a whole. Not only is your customer service bad but your product quality also seems to be poor and I don’t even want to comment on your service policy or your parts availability. I sincerely request you not to return my phone or provide me with a new handset but to kindly refund my money so that I can at least purchase a handset of a brand that lives by its promise of customer service.


I still await an update from either the service centre or the main complaint centre on the status of my phone which I have not used in over a month now.

Ya buddy thats the truth about sonyericssion customer services, I had similar problems with my W580i handset. I was told the same story about its motherboard. To be honest sonyericssion dosent have any quality standards and thats the reason most of there products lasts upto 0-3 yrs only. 3 yrs only in rare cases (non multimedia phones). The best thing you can do is keep your complain numbers and phone details with you and file a case against them in consumer court. Before you do that warn the company about it, I am sure they wll took some steps to resolve your case.

Sony Ericsson — Faulty Product and Poor Service

It is with great regret that I am writing this email. This is the third email I am sending to you in a month with no response whatsoever from your side. If Sony Ericsson is a customer driven organization, committed to delight the customers as you claim I am afraid there is a lot lacking in the way you treat customers. There is an absolute disregard for a customer’s time and your service is far below even average customer expectations



I am will again emphasis how deeply frustrated and disgusted I am with your service.



My case history (although I am sure you are well aware of it is as follows:



I had given my Sony Ericsson G700 handset for repairs to an Authorized Service Centre (Raja Electronics and Services Pvt Ltd, New Modikhana, M.G Road, and Pune) on the 2nd of April 2009. Following were the problems with the phone which were mentioned to the service centre at the time of submitting the handset:
The volume of incoming calls was very low. Hence calls were inaudible.
The phone kept hanging and the screen would freeze up frequently
The touch screen developed spots on the screen
Music on the phone would keep skipping
Phone would restart frequently and phone book memory would often get deleted
The phone would freeze up on incoming calls thereby making it impossible to answer calls or cut them
The service centre took the phone in and mentioned a time of one week to fix the problems.

A week later I visited the service station to collect my phone only to realize that NONE of the above problems were rectified. To top it off the service centre said that the mother board of the phone needed to be replaced which would take another week. I was very patient and agreed to them wiping off all information on the phone and asked to be informed when the part would be available. I was given to understand that the order was placed and I would receive my phone within a week.



A week later I called the service centre again only to be informed that they had still not received the part. Again this was after being assured that I would receive it within a week. Also during this entire period of three weeks I received no update on the status of my phone from the service centre. It was me who had to keep calling and checking on the status, which I must say is really appalling for a supposedly customer driven organization which you claim to be.


I finally decided to make a formal complaint of this matter online as well as through your toll free number[protected] on 22nd April 2009. I registered my complaint with a customer care executive named Ruchita who noted down my complaint (Complaint ID: SE[protected] and gave me the famous reply “We will escalate the matter to the higher authorities and get back to you within 48 hours on the status of your case” With great hopes I waited for 48 hours with no response finally I called the toll free number again this time I spoke to another Customer Care Executive (Nafeez) who again gave we your trademark reply “We will escalate the matter to the higher authorities and get back to you within 48 hours on the status of your case” However this time he assured me a call back to update me on the case.


A few days later (27th April 2009) I had still received no call back from Nafeez and decided to call again. Needless to say I spoke to another customer care executive Kuldeep and received the same lip service as before. I asked to speak to the floor manager at this juncture hoping to get some clarity on the matter. After being put on hold for 15-20mins I finally spoke to Mr. Harish Mathur who asked me to be patient (after waiting for a month – how much more patient can I be) and said that he would personally get in touch with me before the end of the week (30th April 2009). With much assurance from Mr Mathur I hung up hoping for a call back.


Needless to say I received no such call from him. Today (4th May 2009) I called the service centre once again only to find that no one is answering calls. I decided to call the toll free number and got a chance to meet with my old friend Mr Nafeez again who again updated me saying that the part has been obtained and is being check and analyzed (I wonder what analysis goes on) and will be dispatched. With much frustration and with absolutely no faith in Sony Ericsson I asked to speak to Mr Harish Mathur – Floor Supervisor. However Nafeez said he would arrange for a call back, which I flatly refused given how punctual and how wonderful your service has been in the past. I asked to speak to Mr Mathur immediately after which I was put on hold for 25 mins. This happened not just once but for the next 5 times when I called back.


I have truly given up on this [censored]edil;ade of Customer Service that your company claims to live by. I think for someone who has been a Sony Ericsson customer for the last 10 years I have sincerely lost faith in your company and organization as a whole. Not only is your customer service bad but your product quality also seems to be poor and I don’t even want to comment on your service policy or your parts availability. I sincerely request you not to return my phone or provide me with a new handset but to kindly refund my money so that I can at least purchase a handset of a brand that lives by its promise of customer service.


I still await an update from either the service centre or the main complaint centre on the status of my phone which I have not used in over a month now.

i have by mistake got a sony erictionmodel s302 a new mobile inthe month of feb 2009, just after one month suddenly its strart functioning badly i have send to the otherised work shop twice the say, it cannot be repair advice me what to do or should i go to consumer cort for that, or take any legal action against co or defective product

I am also facing the same problem with same service center (Raja electronics). I think problem is from Sony side itself. My case is just duplcate of yours. I gave my K810i phone for repair on 11-Apr-09, but facing same pain as you are in.

Did you get any status after putting this complain on this site? Can you please let me know by an email if possible?

Avnish
[protected]@gmail.com

Sony Ericsson — Very poor product and service

Dear Sir/Madam

I have purchased one P1i from Mobile Villa on 07/12/2008.

The IMEI no [protected]

Since then, The handset is giving me troubles of all kinds and have been to service center several times but the solution is still not in sight.

The dates and jobsheets nos are as under

SES09CN110401
SE309CNT10461 submitted on 1-8-2009 recieved back on[protected]
SE309CNT10570 submitted on[protected] recieved back on[protected]after 1 month)

The problem still is far from repairs.

The touch screen stops working every now and then.

Reciever sound is not clear.

Thanks
Priyanka

Sony Ericsson — VERY POOR PRODUCT AND SERVICES

I have a bad experience from sony ericsson.

i purchase one C902 for some 15000/- rupees

i am not rich to throw 15000/- rupees in gutter

my phone not getting on so i deposit it in service center
my job no is SE309RDK11186
date is[protected]

after 1 month still they say my phone not ready.

i am a poor man and my 15000 rupees wasted.

i dont want a phone which is not parts available in service center.

please help me.

no one here is ready to help.

i called complaint number and they said me to shut up or they will not gibe my phone.

they also say complain whereever....no one can say us anything.

please help me.

Thanks

Dear all,

Just refer my complaint No. 87362157, 2 opended on 26.04.10

Still i`m waiting for my mobile. My mobile in ur authorised service center for past 3 months.
I already Informed many times to Mr Vijay Sharma (Ser engineer) but no reply & no action from their side.

I really disappointed with sony ericsson mobile.


Murukesh( One of the very very very disappointed customer due to Sony ericsson mobile wrongly selected)

quite true very poor service an irritating frstatng dsgstng [protected]

Sony Ericsson — Complaint against faulty product

i had my mobile sony ericsson xperia X10 mini on dated 9apr 2011 & mobile problume create on dated 16apr2011
& customer care has not give to me satisfied answer & i dont have any faulty cell again i want replace my mobile But customer care execative are say no for replace mobile.
i will give to notice againts customer care.

Sony ericsson ST15i mobile — Poor quality

there is very poor quality of Sony Ericsson ST15i. I purchhased it 1 month ago and just after 15 days the touch screen stop working properly. I requested to company to change the mobile but they clearlly refused for that.
I was the Big fan of the Company but it really really disappoint to me.