Sony Ericsson Handset W705 — Replacement

Address:

Maharashtra

Dear Sir,


This is to inform you that I bought a Sony Ericcson W705 of Rs. 17,675/- ON 9th Aug’2009 from Alfa (Vile Parle, Mumbai) IMEI No. was [protected] on the date of purchase.

My Phone started giving trouble on 8th Nov’09, the problem being “No Network”. I submitted my phone at the sony ericsson service centre in Mobiletech, Tardeo, Mumbai on 10th Nov’09. My workorder No. was SE309MT211413. I was told to inquire after two-three days and when I inquired after three days I was told that the handset will have to be sent to Chennai. During this period the staff at Mobiletech did not even bother to inform me of the status, neither was I given a standby handset. I am a working woman and only thing I was doing during my office hours was keep calling service centre. Either the call was not picked-up or after great efforts if they picked-up, I never got a satisfactory answer.

I got my handset back on 21st Nov’09 (after 12 days wherein I had to do without a mobile). The problem was not solved as yet. I was told at your service centre that the motherboard has been changed and so was my IMEI No. which is changed to [protected]. As soon as I came to office I realized my handset was not charging. After charging for three hours also it was showing 0%. Once again, on 23rd Nov’09 (Workorder No. SE309MT211623), I went to your service centre and I was told that there is a problem in the battery, they replaced the connector and gave me back on 27th Nov’09 (Workorder No. SE309MT211689). When I came back home I could not charge it and so gave it back on the same day and after follow-up 1000 times with these sony ericsson useless people I got my handset after 1 Month (on 24th De’09)

Now Again after 6 Months on 5th Jul’10 my handset started giving problem, so I submitted my handset on 6th Jul’10 at Sony Ericsson Service Centre, Mumbai Contact No.[protected]. Workorder No. SE310MT211882, Model No.W705, IMEI Number: [protected], Problem I was facing is: Navigation keypad not working.

I have been calling Mr. Mahendra Tomar (Contact No.[protected]) for the status, but till date that is after 1 Month also they are replying that the company is not having the required part available with them and they are also not sure when that part will be available. Also my hanset warranty is getting over on 9th Aug’10. I cannot wait for any more days. Please help me out to solve my problem.

I had bought this handset keeping in mind “SONY” the brand name. Not even in my wildest dreams had I thought Sony to give a problem. It was not only the handset but also lack of cooperation and lethargic delay by your service centre staff. I am totally disgusted with this kind of delay from “SONY” which holds its name for quality and service. But the kind of after sales service I got I would never ever recommend Sony to anyone. I had to rush around putting my job at stake as there was no communication from service centre staff. I was under the impression that Sony serves customer as God but I was absolutely under a wrong impression. If they take months to just mend a single handset, it raises a question on to their capability.

I am so fed up with running around after which also my problem is not solved, I am repenting buying this phone and I would like to have a replacement for this mobile or my money back.

Please help me as i want the replacement or my money back.

Waiting for your reply.


Regards,

Vaishali Patel.

Tel:[protected]/[protected]
Email: [protected]@sagarworld.com