[Resolved] Sony Ericsson K850i — complaint against faults in mobile set (k850i) and asking for compensation + swapping with new mobile set.
The Nodal officer
Sony Ericsson Ltd.
Date: - Sep - 3rd- 2008
Subject: - complaint against faults in mobile set (k850i) and asking for compensation + swapping with new mobile set.
I was the loyal customer of Sony Ericsson, purchased a mobile set (Sony Ericsson k850i) from THE MOBILE STORE, invoice number DEL/01070/00001/8930, dated[protected].
After 15 days the mobile set stated giving the trouble in touch buttons, and then I submitted my mobile set to your customer care centre named as VIBRA TEC located at East Patel Nagar, new delhi-110008 on[protected], the complaint id was SES08VIB-10072. They swapped my mobile set after one month on[protected].
After some time my mobile set again started giving trouble to me as display problem, then I again submitted it to same customer care centre (as above mentioned) on[protected], the complaint id was SES08VIB-11771. They again swapped my mobile set on[protected]. They delivered it in 6 days because of daily reminders by me to them as well as head office of Sony Ericsson.
This was not enough, the mobile set was again started giving the problem in touch buttons with week network problem, and again I follow the same wizard as mentioned above. This time they refuse to register online complaint. After the quarrel with customer care executive who was there in VIBRA TEC (He is also the head of that customer care centre). Then he took my mobile set on behalf of manual job sheet (attached), on[protected]. They gave back my mobile set after repairing, in 20 days, with lots of scratches on the body of mobile set which was not there previously.
Now its more than enough. Mobile set has again started giving the display problem with week network as well as trouble in touch keys.
Now I request you to swap my mobile set with new mobile along with extended warranty as well as compensation of Rs. 50, 000.00(Rupees fifty thousand). As the loss which I incurred in business and mental torment due to these above problems.
If you do not fulfill my above requirements then I will suit the case against you in consumer court.
House no. 1336-37
Street no. 3, Faiz Ganj
Bahadur-garh Road, near Azad Market
(Near Pulbangash Metro Station)
Complaint marked as Resolved Aug 14, 2020
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