[Resolved]  Sony Ericsson Mobile — SERVICE CENTER -WORK ORDER NO SE310SP115826

Sony Ericsson/Mobile — Repair work

Dear Sir/Madam,



This is in regards to my handset Sony Ericsson K810i. I purchased my handset one and a half year back and was happy with the handset it was absolutely fine however 2 months back the buttons at the front panel was dislodged and it was all about the hardware which i had to get repaired. I visited your authorised service centre to get it repaired on 3rd April and was informed that there will be and overall cost of around Rs 1000; I was pretty ok with that.



I then visited your service centre a week later and was handed over my phone and was told that they have also updated the s/w of my phone I said that is ok but later in just mere 5 days time my phone got dead I then once again visited your service centre and was told that this a software problem and hence i will be once again charged for the repair work, that too when my phone was in the repair guarantee time of 1 month. I then had a discussion with the staffs there and informed them that it was a hardware issue when i submitted my phone and after they updated the s/w the phone got dead, they then accepted it and didn't charge me for the repair.



After this, once again in a weeks time the phone got dead again and i submitted the phone to your service centre on 6 May and was been told that i will get my phone in a weeks time. As i didn’t hear anything from them in a weeks time then I called them and was been told that my handset has been sent to Chennai for repair and they do not have any update about is as the status shows "work in progress" I advised them to keep me informed about the status but did not receive any call at all I once again called the service centre and got the same response that it is still under process, this happed 4 times when I had no option but to lose my temper on the staffs at the service centre today.



I called them and spoke to Minakshi who then said that there is nothing they can do at the moment and i will have to wait for their response. I then insisted and was been told that they need half an hour and they will get back to me on this, I told them that I can wait for 2 hrs. but I need a call back with an update but till next three hour I had no response so I called them again and spoke to the same lady who again said that they are waiting for the response from there back end department. I had no option but to wait as they were not ready to understand my situation.



I got a call after one hour, again from the same lady who said that my phone cannot be repaired and they will refund me the money they have charged me for the repair.



Now this is completely unacceptable as I had never had any software issues with my phone I went to the service centre to get some of the buttons of front panel replaced. It is then when your service centre people messed up with the software of my phone and now they are saying that it cannot be repaired.



I would like you to kindly look into it as soon as you can.



Name and location of Service centre

RT Outsourcing

G-4/5/6, Chandra Bhawan, Building no. 6768

Nehru Place

New Delhi



IMEI / Serial no. [protected]

Your Work Order no. SE310NPL11000

SE310NPL11289



I would like my complaint to be addressed on priority and would like you to keep me posted on this.



Thanks and regards

Niraj Thakur
Mob No: [protected]
Address:
F 1st 190/191, Secound floor,
Ambedkar nagar, Madangir,
New Delhi
110062

MY COMPLAINT IS THAT I HAD GIVEN MY SONY ERICSON MOBILE TO SERVICE CENTER MARGOA, GOA IN MONTH OF JAN TILL NOW I DIDN'T RECEIVE MY MOBILE . THE SERVICE OF MARGOA SERVICE CENTER IS VERY POOR THEY LOOONG TIME TO REPAIR A SMALL PARTS ..PLZ HELP ME TO GET MY CELL REPAIR AS SOON AS POSSIBLE
MY MOBILE NO =[protected]

Hi I am Shree Jit Nair an employee with Southall Travel. I purchased Xperia X10 in the month of January from Mobile store in Gurgaon Sector 14 market. I had launched a complaint regarding battery backup after 2-3 days to the Mobile store people, so they first asked me to visit one of the service centres in Gurgaon. I visited the centre near Maruti Apra and they upgraded android 2.1 on my handset stating that now the battery backup would be ok. However nothing changed, so again I approached Mobile store with the same complaint so this time I was asked to visit another centre in Gurgaon which is on old delhi road opposite to Ajit cinema. The people over there submitted my cell phone and said that they would updated the storage and backup setting. Next day I was given my handset however nothing changed. After 3-4 days again I visited the same centre for the same complaint so this time they told me that they would change the battery.
They sent an email to Sony for the same and provied me with a workorder Number--SE311UTT10150. It has been approximately two weeks no response from you all.
I would like to know just one things that I have spent Rs 24800 for this handset and I think I have actually wasted my money . Since the nature of my job requires such type of a phone so this problem has hampered a lot to my work . I had been using HTC phone with no hastle however I had to buy Xperia because I lost my HTC.
So I would request you to kindly take some urgent action on this issue or I have to check with Consumer forum.

Regards,
Shree Jit Nair
[protected]
Xperia Imei--[protected]
Purchase date--- 23jan2011 from The Mobile Store Shop No--122 Huda Market Sector-14 Gurgaon
Invoice Number--HR/25299