Sony Ericsson Mobile — supply of second hand product

i purchase a product sony mobile phone order no[protected]
from homeshop18 but when i found product it was second hand and i make so many calls to homeshop18 but they only forward complaint no one tell the solution then i email to Mr. sandeep malhotra ceo of homeshop18 but he did not reply. i even dont know what to do every time theymade so many excuse. then they told go to sony repair centre and when my father went there they told its used mobile.i even dont know what i have to do my father mobile no is [protected] ambala city haryana india
i am anupma saini
toronto canada
001-[protected]