[Resolved]  Sony Ericsson Mobile G502 — SE's worst Customer Service

I had bought a Sony Ericsson G505 from a Sony Experience Store in Chennai on 29th Oct 08. The very next day it switches off automatically. After a big hassle, I some how managed to get a remplacement. The remplacement mobile worked well for a week and I had to face the same problem like the earlier one.

I gave it the authorized service center in Chennai. They promised me treat my case with utmost priority as it's a brand new mobile. It's been more than a week and I am clueless as to what has happened to my mobile. I called SE's customer serivce in Delhi. To my surprise, my case was escalated only after two days of lodging my complaint. They said I am a priority customer and was promised a prompt call back to let me know the status. But I have been calling them everyday. Either they put me on long holds or they repeat the same statement: "Please wait we are working"
I had very high image about Sony brand. But let me tell I am pushed to the extent of hating Sony. I regret why I bought SE mobile. Please don't buy their mobile. Their customer service is pathetic. They have no concern for their customers. All they can do is to give empty promises. Please do something. I hate SE to the core. I will never ever buy any products of Sony. Please learn from my example. ..