[Resolved]  Sony Ericsson Mobile K850i — not functioning

sonyericsson mobile k-850i — not functioning

From,
Dr.J.Jesudoss,
No.10, Lurdu Nagar, 7th street,
First cross,
K.Pudur,
Madurai – 625 007.
Tamilnadu.
Email ID – [protected]@rediffmail.com
Mobile Number –[protected].

To,
Consumer Care Official,
Sonyericsson.


Sir,
I am having Sony Ericssion mobile model– K850i, purchased from Madurai, Tamilnadu on 18-Dec-07, IME Number –[protected].
THE MOBILE IS UNDER WARRANTY PERIOD.

On 11th August 2008, all of the sudden, my mobile failed to function, only keypad lights on. So I took the mobile to the nearest Sony service center – Mr. Nagaraj, M/s, Authorized sony service center, 207, Naicker New street, IInd floor, Block – B, Madurai – 625001. phone number –[protected].attended the service. He tried to upgrade the software. Then he said - upgrade failed, may be problem with the hardware and its board and advised me to take the mobile to Chennai. Chennai is far away from my residence (around 500 kms from madurai).

Since this mobile is very much useful to me in my job and my business, and is like my family member. So I rushed to Chennai and gave the mobile to Salora international ltd, New No.8 & old no.34, Jambulingam street, Nungambakkam, Chennai – 600 034. Phone –[protected], Website – www.salora.com, on 12th August 2008. They Given Compliant ID - SES08CHE16091, service tag number 16091, Reference
Reference Order Number - SES08CHE16091, Dated –[protected].
Salora, Chennai, Technical Experts said that software upgrading not successful, may have problem with the display or board and given me time for a week. I handedover my mobile to them and returned to my residence with lot of pain. I don’t have any other mobile. The battery is also kept idle without charging for the past 15 days. After that I contacted Salora International, Chennai and almost every day. Whenever I call, they used to say, work is going on, we will inform. Sometimes they are saying there is no stock of display and the service person is threatening me to give back of faulty mobile.
Nearly Rs.3000 I spent in this connection so far for telephone charges and travel etc., and I am totally disappointed.

Sir, since 15 days past, I am in dark, what happened to my mobile? When will I get it repaired?

May I at the outside request you to look into the complaint conveyed through this letter and take necessary at the earliest?
I trust that you will enquire into the matter and take any action that you consider necessary and fitting.

Please try to help me to get repaired or replace with new mobile as early as possible.

Before I conclude I wish to be excused for taking precious minutes from your duty.


Thanking You,
Date : [protected] Yours faithfully,
Place : Madurai

. ( Dr.J.Jesudoss )

From,
Dr.J.Jesudoss,
No.10, Lurdu Nagar, 7th street,
First cross,
K.Pudur,
Madurai – 625 007.
Tamilnadu.
Email ID – [protected]@rediffmail.com
Mobile Number –[protected].

To,
Consumer Care Official,



Sir,
I am having Sony Ericssion mobile model– K850i, purchased from Madurai, Tamilnadu on 18-Dec-07, IME Number –[protected].
THE MOBILE IS UNDER WARRANTY PERIOD.

On 11th August 2008, all of the sudden, my mobile failed to function, only keypad lights on. So I took the mobile to the nearest Sony service center – Mr. Nagaraj, M/s, Authorized sony service center, 207, Naicker New street, IInd floor, Block – B, Madurai – 625001. phone number –[protected].attended the service. He tried to upgrade the software. Then he said - upgrade failed, may be problem with the hardware and its board and advised me to take the mobile to Chennai. Chennai is far away from my residence (around 500 kms from madurai).

Since this mobile is very much useful to me in my job and my business, and is like my family member. So I rushed to Chennai and gave the mobile to Salora international ltd, New No.8 & old no.34, Jambulingam street, Nungambakkam, Chennai – 600 034. Phone –[protected], Website – www.salora.com, on 12th August 2008. They Given Compliant ID - SES08CHE16091, service tag number 16091, Reference
Reference Order Number - SES08CHE16091, Dated –[protected].
Salora, Chennai, Technical Experts said that software upgrading not successful, may have problem with the display or board and given me time for a week. I handedover my mobile to them and returned to my residence with lot of pain. I don’t have any other mobile. The battery is also kept idle without charging for the past 15 days. After that I contacted Salora International, Chennai and almost every day. Whenever I call, they used to say, work is going on, we will inform. Sometimes they are saying there is no stock of display and the service person is threatening me to give back of faulty mobile.
Nearly Rs.3000 I spent in this connection so far for telephone charges and travel etc., and I am totally disappointed.

Sir, since 15 days past, I am in dark, what happened to my mobile? When will I get it repaired?

May I at the outside request you to look into the complaint conveyed through this letter and take necessary at the earliest?
I trust that you will enquire into the matter and take any action that you consider necessary and fitting.

Please try to help me to get repaired or replace with new mobile as early as possible.

Before I conclude I wish to be excused for taking precious minutes from your duty.


Thanking You,
Date : [protected] Yours faithfully,
Place : Madurai

. ( Dr.J.Jesudoss )