[Resolved]  Sony Ericsson Mobile Model No. W200i Walkman — Replacement of new handset

Dear Sir,

Subject: Replacement of Model No. W200i Walkman Phone (Rhythm Black)
Ref No. : IMEI No.[protected]

I have purchased Sony Ericsson Mobile Model No. W200i, from Mobile Mall, an authorized dealer of Sony Ericsson situated at G-4, Rajvi Complex, Opp : Maninagar Police Station, Rambaug, Maninagar, Ahmedabad – 380008, on dated 31st January 2008. But within a week I found there was a problem in functionality of mobile on 9th February 2008, which are as under:

• Could not hear properly.
• Disconnection of phone calls
• Phone remains connected with the person who has dialed my number/to whom I called, but there could not be any conversation between two phones.
• Data cable could not be connected to use internet services/to transfer data from computer to mobile phone.

On 9th February 2008, I have visited your authorized service centre “Krishna Infotech, 4, First Floor, Ratna Complex, Opp : Bank of Baroda, Maninagar Cross Road, Ahmedabad, and explained above problems in the mobile phone. They have suggested me that since it is a Saturday on 9th February 2008, it is better to come on 11th February 2008, so that we will repair the mobile within two days, but they have taken Six(6) full days to repair the mobile. While receiving mobile from Krishna Infotech on 16th February 2008, I have found that they have not only changed IMEI number of mobile phone but also removed PLUS facility of mobile. This is not enough to tell you even they could not connected data cable with computer. They have also informed us that mobile is working properly, but truth is that they have done nothing, but only changed the original parts of the mobile.

After that I have reported same problem to your another authorized service centre “Salora International Limited”, 101, Kalash Building, Near Jain Derasar, Opp: Navrangpura Bus Stand, Navrangpura, Ahmedabad – 380009 on 18th February 2008. But this time also they have not repaired my mobile and taken another Six(6) full days, and reported same fault as earlier reported by “Krishna Infotech”. I have received my mobile phone from Salora International Limited on 23rd February 2008.

I would like to inform you that total tenure of mobile purchase is 24 days as on 23rd February 2008, and out of these total 12 days taken by your authorized service centre for repairing activity and 2 days mobile phone remain switched off due to could not hear properly.

I hope you will definately take action against this complaint.

Thanks & Regards,
Sunil Rathod
Chartered Accountant
Mobile No. [protected]
A/36, Radha Krishna Nagar -1,
BH : AMTS Depot, Near Nutan Schoool,
Maninagar – East, Ahmedabad – 380008.