[Resolved]  Sony Ericsson Mobile Model No. W200i Walkman — Replacement of new handset

Dear Sir,

Subject: Replacement of Model No. W200i Walkman Phone (Rhythm Black)
Ref No. : IMEI No.[protected]

I have purchased Sony Ericsson Mobile Model No. W200i, from Mobile Mall, an authorized dealer of Sony Ericsson situated at G-4, Rajvi Complex, Opp : Maninagar Police Station, Rambaug, Maninagar, Ahmedabad – 380008, on dated 31st January 2008. But within a week I found there was a problem in functionality of mobile on 9th February 2008, which are as under:

• Could not hear properly.
• Disconnection of phone calls
• Phone remains connected with the person who has dialed my number/to whom I called, but there could not be any conversation between two phones.
• Data cable could not be connected to use internet services/to transfer data from computer to mobile phone.

On 9th February 2008, I have visited your authorized service centre “Krishna Infotech, 4, First Floor, Ratna Complex, Opp : Bank of Baroda, Maninagar Cross Road, Ahmedabad, and explained above problems in the mobile phone. They have suggested me that since it is a Saturday on 9th February 2008, it is better to come on 11th February 2008, so that we will repair the mobile within two days, but they have taken Six(6) full days to repair the mobile. While receiving mobile from Krishna Infotech on 16th February 2008, I have found that they have not only changed IMEI number of mobile phone but also removed PLUS facility of mobile. This is not enough to tell you even they could not connected data cable with computer. They have also informed us that mobile is working properly, but truth is that they have done nothing, but only changed the original parts of the mobile.

After that I have reported same problem to your another authorized service centre “Salora International Limited”, 101, Kalash Building, Near Jain Derasar, Opp: Navrangpura Bus Stand, Navrangpura, Ahmedabad – 380009 on 18th February 2008. But this time also they have not repaired my mobile and taken another Six(6) full days, and reported same fault as earlier reported by “Krishna Infotech”. I have received my mobile phone from Salora International Limited on 23rd February 2008.

I would like to inform you that total tenure of mobile purchase is 24 days as on 23rd February 2008, and out of these total 12 days taken by your authorized service centre for repairing activity and 2 days mobile phone remain switched off due to could not hear properly.

I hope you will definately take action against this complaint.

Thanks & Regards,
Sunil Rathod
Chartered Accountant
Mobile No. [protected]
A/36, Radha Krishna Nagar -1,
BH : AMTS Depot, Near Nutan Schoool,
Maninagar – East, Ahmedabad – 380008.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


Dear sir, my mobile sony ericsson w200i starts new problm, i play the song it will show 'playback failur' .so you are help me, 'please'.thank you.
i got new mobil sony ericsson g 502 next day i swith off the phone to charge but charging is not done that time.when i try to swith on but but it doesn, t work that time .i took battery and reinserted now the phone is swith on i. it happent alternatly i get confused and desperated now it is seroous problum what can do. i have 1 year manufaturing warrenty
iwant new moles

Sony Ericsson — not able to use walkman section

i've sony ericsson w700i i'm not able to turn on that section, whenever i press that walkman button phone get hangged, pls reply me asap, that what i've to do?

Sony Ericsson walkman cellphone — Battery not replaced

Hi , I got a new sony ericsson cellphone on 18.07.09 from the HotSpot mobile shop . The cellphone's battery one day suddenly started giving out water droplets . I took out the battery and cleaned the water which spread all over the cellphone circuit . I took the phone to Hotspot the next day . They kept the cellphone and the battery for repair . After a week they called up and said that the cellphone's battery cannot be replaced because Sony Ericsson's technician has said that they will not replace the battery since it is water damage . My phone is under two year of warranty one by sony ericsson and one which I bought additionally from hotspot by a payment of rs 600 .The cellphone's accessories can be replaced as it is less than six months only when the phone got defective . They are not replacing it because they say it is water damage which is again the fault of the battery because the phone was not subjected to any kind of water exposure !! Please help me I am very frustrated .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information