[Resolved]  Sony Ericsson / Mobile Model W580i — Keypad Cracks

The buttons split in half and the memo card dont stay in by the way little person who made it you reallly need to re-think your design (the camera dont zoom inbut the video does??)

Sony Ericsson W580i — Keypad Cracked

I own a W 580i handset which i bought in Oct 2007. After a months use both my keypads the numeric as well as the front pannel keypad had faults appearing in them.After which ,I contacted SE customer care who told me to contact the service centre.On !0 Jan 2008 my conplaint was finally lodged and was promised that , I would get a new keypad within a week . Its 26 of FEb 2008 till date none of the keypads have arrived and on asking the helpline people am give the same answer that we are working on it . And currently i have the handset without either of the keypads as the keypads have been sent to chennai. Neither was i given a replacement handset nor have the keypads come. And as i went through the comments made by others above i refused to leave my handset with SE people as i have no faith left in SE anymore. The amount of time and money on the call SE has just gone down the drain .I could really use some guidance to what other options can i consider as if the attitude of SE continues one day SE will tell me that the keypad has come but your warranty has expired .

Sony Ericsson W580i — cracked keypad

Hi,

I purchased thsi mobile in June 2008 and in two months time the keypads started to crack one by one. I went to the Lajpat Ngr service centre where they said the keypad will be replaced by the company while the mobile is in teh warranty period, however, the did not have the keypad available in that centre. They asked me to check with them a week later. Ever since then I have been to that centre for about 8 times in the last 9 months but they still do not have it and they still say it will come in a week's time. My waranty for the phone would be over next month and I do not want to pay them for the keypad incase I get a new one at all. Very very poor service.

well you see i have the same problem, my keypads are broken and i am addict to smsing, so its has been very difficult, but unlike you i havnt tried calling SE yet, ill have to at least rty, but i totally agree and have heard from people about their horrid attitude, after all that phone is not cheap and they shud have more manners<, , , , , , , , , , , ,

I am extremely disappointed with the Sony Ericsson W580i. I got one for my christmas and now 9 months later it does not slide properly if at all and my number 8 does not work, which is a big problem because its one of the main numbers in my pin. I have always liked Sony Ericsson phones but i am now alway experiencing problems with them.