[Resolved]  Sony Ericsson, Mobile Phone — unethical business practice

After a long tiring run around and inconvenience, I sit down frustrated to put down my complaint. Myself Mr. Subash Malakar, resident of Kolkata, on Wednesday the 25/feb/2009 in the evening I went to one of the MOBILE STORE here in Kolkata. I bought two same sets of mobile [Sony Ericsson – W595] one for myself, and the other I wanted to gift it to one of my friend. At the store I did checked one set which was for myself it was perfectly fine, the other set I wanted to gift it to my friend so I did not open the pack at the store.

On the Friday 27/feb/2009 I wrapped the other set and gifted to my friend. The set was working perfectly fine no issues with the functioning. But when I was looking at both the sets together I realized that there was a slight error on the other set, which I gifted to my friend, the problem was that there was a slight bigger gap between the two slides. I immediately went to the store to get it replaced. At the store, they referred me to the Nearest Sony Ericsson Service Center. On Sunday the Sony Ericsson Service Center was closed. On 02/March/2009 Monday morning at the earliest hour I went to TEKNOPLAZA, Sony Ericsson Service Center at Garia Station, Kolkata, to my surprise they could not fix the problem, which I never anticipated from them as Sony Ericsson being such an acknowledged company. After making me wait for 4hours at Sony Ericsson Service Center at Garia Station, they finally referred me to the Sony Ericsson Service Center at Ripon Street, Kolkata which they told me was their Head Office. Over there they tried couple of times to fix the error AND “GUESS WHAT” they could not fix it either which was really very very frustrating and annoying I did not expect these from Sony Ericsson, these two service center wasted my whole day where I had to cancel all my scheduled meeting causing me big time inconvenience. I always counted on Sony Ericsson my previous mobile was also your make there wasn’t any hindrance.

Now that they have worked several times to fix my error and still they could not fix it I am not going to compromise with the repair since it’s a brand new set. I really need the complete set replaced as soon as possible. I really don’t want to go to the Service Center any more and waste my time. I want Sony Ericsson to get the set replaced, without further inconvenience after all it’s a brand new set. I am wondering how come the Sony Ericsson being a trusted company they don’t verify the set before they pack, it really cause a negative impact to the customer that is a smart way to deceive the customer, never expected this from Sony Ericsson.

I am really very aggravated and it was very embarrassing for me to have gifted the defective set as gift to my friend. I was not very contained with the kind of service I was provided at both the Service Center. The Sony Ericsson Service Center at Ripon Street one of your employee Mr. Indrajeet he could not understand my feelings I am going through he wasn’t courteous he was convincing me to compromise with the repairing they have done it for me, which I was not at all contained with, since it is a brand new set he can not force me to buy and be contained with whatever comes. I cannot accept as true for myself to have been provided this kind of service by Sony Ericsson. Where do I get the resolution no one is there to help, I would rate Sony Ericsson’s customer service the lowest never expected this.



Had the mobile be in use for long time then I would have compromised with the repair under warranty but mine it’s a brand new set. I have all the accessories still sealed except for the handset, however it is not in use.

I am really very aggravated with the situation and the kind of co-operation provided. On 16/March/2009 I was told by one of the so-called regional Manager of Sony Erission Mr. Sujoy Roy, that I will be provided with the brand new replacement set the complete box, but unfortunately to my surprise they were giving me the very old set in different colour and was stating that it was a new set which was very frustrating are you all trying to fool me? And believe it or not the so-called regional manager he was very aggressive and was forcing me to be contained with the same he very much offended me I want to see some action to be taken against it.

Finally I have submitted the complete set of box, it’s a brand new set all the accessories are still sealed. And I want you all to give me the complete new set of box sealed with the fresh warranty period as I haven’t used that set if not I will not accept it no matter what it takes.

I therefore would earnestly request you all to please kindly look into the matter seriously and get me the way out to get the situation resolved at the earliest. please guide me further.

If any, please get back to me.


[SUBASH CH. MALAKAR
Mobile No: =91 [protected]
Golf Green, Kolkata. W: B.