[Resolved]  Sony Ericsson Mobile T650i — Pthetic Customer Service of Sony Ericsson

Dear Sir,

Pl.note that i am using the Sony Ericsson mobile model T650i which is under warranty, as i am facing a problem in my mobile, I have given my mobile for the repairing in authorized service centre of Sony Ericsson at M/s.Technic - Bodak dev (Phone No.[protected] on 09.09.2008 vide Service complain no.SE[protected].Their service centre has identified the problem of to replacing the Loud Speaker and Display.

After following up with their service centre, i have got the mobile number of Mr.Samsun who is taking care of required parts from Sony Ericsson at Ahmedabad.

On 13.09.2008 i was told by Mr. Samsun that the parts have been dispatched from chennai and the same is being confirm by Mr. Samsun ( Mobile No.[protected]) and Mr.Shelva ( Mobile no.[protected]).

On 16th Sep. i was told that parts was to dispatched from chennai will now be dispatched from mumbai and will be received on 18th Sept.08.

Also pl.note that I have logged in a complain to the customer service centre of Sony Ericsson vide the complain number SE-750/4233 dated 17.09.2008 and they have told me that they will come with the solution in 24 working hours i.e. 2 days from 17.09.2008 but sorry to say no reply from the company also.

On 19th September i have called up to Mr.Basav ( Mobile No.[protected]) and he assured me that the parts will be dispatched today from mumbai and i will get my mobile on 20th Sept. 2008.

Today i have called up to Mr.Basav and Mr.Samsun and they are again giving me the reply that since their mumbai office could not delivered the parts today, now i will get my mobile either on Monday or on Tuesday.

Sir, i am working in a sales oriented organization and because of non availability of mobile i am losing my daily business.

Also pl.note that as requested by their authorised service frenchisee Mr.Ketan he has given me the mobile back for temporary usiage purposes but still one spare parts of Display is not yet recived from their mumbai office which was courier on 19.09.2008.

This is really disgusting that for repairing the mobile, company is taking so much of time to arrange the spare parts.

Also pl.note that even if the mobile is under warranty period company employee is always extending the date on which the mobile to be received.

Sanjay Shah

Mobile No.[protected]