[Resolved]  Sony Ericsson Mobile W350i — Faults in mobile and asking for replacement/compensation

I was the loyal customer of Sony Ericsson, purchased a mobile set (Sony Ericsson W350i) from THE MOBILE STORE, invoice number UP/01051/00001/7287, dated[protected].

The mobile set stated giving the trouble in display after few months of purchasing then I have been deposited the mobile set to your customer care centre named as NEW DELHI TECHNOCARE located at LAJPAT NAGAR,NEW DELHI on[protected], the complaint id was NIL (Bill prepared manually due to none availability of electricity .Copy of the same is enclosed.

They handed over my mobile set on 16.06.2008 when I switch on the mobile the condition of my mobile was same like before. I have deposited my mobile in customer care centre at Noida on 17.06.2009(Copy enclosed), they checked the mobile and said that the mobile was not properly repaired and there is a chance of its being dead. Therefore, they had advised me to submit my mobile at previous service centre.
I have again deposited the same with customer care centre (as above mentioned) on[protected]; the complaint id was SE309TEC-10445(Copy enclosed). They said they will be sanding it to factory for changing its mother board. On[protected] I enquired about the mobile and confirmed by them that it is again in the same condition and mother board was not changed. I have refused to take in same condition after a spat with customer care executive then they assured me to change mother board from the factory, Again the same situation was faced as mentioned above. This time they said that liquid found in my mobile set. Now I reached in conclusion that they damaged my mobile set during repair and ball thrown in my court. It is totally careless/ irresponsible act by service centre where as they holding my mobile by three months.