Sony Ericsson — T-715 PHONE NOT WORKING

Address:

South Delhi, Delhi

I purchased a Sony Ericsson mobile, model T-715 on date 16/12/2009. It is feeling very bad to say that as I use the mobile from the very first day it has many problems. Due to these problems I have submitted my mobile many time to service centre as Lajpat Nagar, Delhi, vide work order nos. SE310TCC12625, SE310TCC14109, SE310TCC11042. I again submit my mobile at the same service centre vide work order no. SE310TCC12272 on date 10/12/2010. Even the problem has not resolve after changing the board also on date 05/10/2010. Every time whenever they receive my mobile, they never wrote the estimated time for return the mobile. They always said that you have check on the website. I want to say that I have submitted my mobile to your service centre 4 time & approximately 100 days. Each time when they return the mobile said now this is OK. But the problem retains same. Also warranty will expire on date 16/12/2010. Due to it I have very much fed up & disturbed. Because you can see that I received my mobile on 05/10/2010 after change of the board and it is again broke down. I have informed to the customer care also and they give me the ticket ID no 89087847. This type of service & product quality can not be supposed by the esteemed organization like Sony Ericsson.



I have the only request from your side; please replace my handset as soon as possible because I don’t want to take this handset with new problems. Because next time your service centre will not accept my mobile in the warranty period & I will have to see the other way.



Thanks & Regards,





Chinna Rao Kalepu

Mob: +91 [protected]