Sony India Complaints & Reviews

Subject: Manufacturing Defect in SONY CRT Model No. HG 21 M 80 serial No. 6302010.

I had purchased SONY CRT TV 21” on 14.04.2008. After one month on 14 May 2008 the set turned off after three hours and the automatic switching off is regular. I contacted dealer M/S Jyoti Electrovision, Kalyan(W), Pin 421 301, (Phone[protected] and the Tall free No.[protected]. I also talked to the In charge Dombivali Service Centre Sri Nair regarding the problem.
The warranty period has expired but Sony India Ltd. could not solve the problem till today.

(D B Bisht), Joshi Baug, Kalyan(W), Date 08.12.09

We had bought Sony Bravia Model KLV-26V300A Chasis No: 6202642 from a dealer SONY MONY (Vile Parle branch).

We paid INR 34000/- for it and it is the first TV we have bought after our marriage."ITs a Sony " and the brand was fixed in one's mind to be trusted.

The same is sparingly used as neither o[censored]s are TV buffs.

On 26th November 2009, the screen showed 4 vertical bands dividing the complete screen into 5 parts.

On submitting our request for service, we received a service engineer (supposedly ) who came to inspect the television.

He asked us whether anything like a ball had hit the tv?

One updated him that only 2 adults stay in the premises and there are no kids who will fiddle with the tv and there has nothing of that sort taken place.

He insisted that something would have hit it.

One lost one's cool as the guy was trained to put the customer down by his behavior itself. He did not carry any diagnostic kit or tools to check anything in the television. Astounding quality of Sony - Technical Surveyor.

He confirmed that in "all probabilities" "mujhko lag raha hai ki lcd panel kharab hua hai" and that you will get a call from the service centre on further action. We paid him his visit charges of INR 140.
Then we receive call from the customer service stating that the total expenses will be Rs.20, 000/-!!!
But, since the tv is not even 2 year old, we have negotiated with our superiors for the cost to be 12000/- only.
How kind of them to negotiate for us.These guys are here to fleece the Indian consumer with their charm and shrewd business policies.
One is clear that Sony has gone to dogs as a brand.
Only way they can make money is to sell sub standard goods which will survive the warranty and then make money - tons of it on service and spares. This is new mantra of SONY.They just assemble the goods with few components of proprietary nature and let the customer suffer. Customer is the King only till he buys. After that he is the most unwanted piece of if he expects quality from them.
Its a blow to one's belief in the brand.
It still wont matter to them as there are brand guzzlers like one was.
So, now one has to get a tv in and will want to smash this tv on the road and vent out one's frustration. Thats the best one can get for 34000/ spend of hard earned money.
So folks, beware o[censored]nscrupulous elements like SONY.
Wanna have a big show of protest while one smashes the TV in public...
Look after your money and your interest as all these big brands are namesake...
Thanks for bearing the ordeal mentioned above...
Regards,
Nitin Singhal
[protected]

Dear Sir/Madam,

My mobile handset was snatched in the running train on December 2, 2009 between Jogeshwari and Goregaon at around 9.50pm. (Running on the First track towards Goregaon).

Kindly lock the handset .. IMEI no. is [protected].

It is T700 Sony Ericsson.

Please try and trace it if possible.

I have also lodged a complaint at Borivli Police Station on the same day at around 12.00 in the night. The complaint is registered.

Please act on the same and acknowledge the same.

Thanks & regards,
Dilip Bharadiya
+[protected].

To
Respective Manager,
Sony Ericsson
India Division

I have purchased W350i hand set on 23.05.2009 from G.V. Puntambekar & sons Pune, Invoice no is 91385. With in six months o[censored]se in warranty itself the phone flap was broken while in use. Please note that the flap given for this phone is not additional future, its an basic component of phone which is used for receiving call.

Went to service center at Aundh Pune 'My Mobile shopee' Omkar complex near D.A.V. School Pune 45, raised the issue reading flap and some other issues related to connectivity. I was charged Rs. 550.00 for flap. I finally paid the cash and took the delivery.

But again after 15 days the flap was broken, even it is used carefully, this is ridiculous, how phone flap can break while handling twice in first six months, phone is still in warranty. One can clearly identify the manufacturing defect. Flap is suppose to be used 10-15 times a day and if it won't withstand 15 days the there is something serious.

Reported this to same sony service center, they are washing hands saying that this not covered under warranty. The concern person was Ms.Preeti Bhosale, she was not able understand the situation, just telling that you have to buy this again.

My request to sony ericsson is are we designing / making products which ends in paying money to service centers and vendors. What is use of warranty then??? accept if the phone is damaged then you should not pay, but am i doing any mistake by taking call by using flap. Major design fault in his model. Please check, giving herewith snap shots of the defect.

As of now i believe sony is famous for Quality product, this incidence has made me think again, worst part is if there is defect you are not giving replacement also not fare.

Shekhar Mokashi

Dear Sir/mam,

I have purchased Sony ericsson C903 mobile on 11th october 2009 at Margao-Goa (RS16,300), from the day of purchse it was having software issues/hard ware issues, for hte same i have submitted mobile to sony ericsson service center Work order no:SE309PC110784.. regarding the i have complined to custmer care and escalation department of sony ericsson they have have only ticket no (i.e:[protected]but problem not resolved. from last two months .. whenever I will give a call to custmer care they are saying we will give feed back within a day.

so please suggest me regarding How i can take strong action against Sonyericsson in dealy of serviceing and cheating the custmers

Regards

Sudhakar N

respected sir/madam
i am ravi. i m living in patna. . i have bought a sony ericssion xperia x1 mobile mobile phone on 10th nov 2009 and it get cracked just next day of purchase without any reason. at that time i am cheking my emails so i just searched a word xperia x1 crack in google.com. i get socked to vew the screen as there are 1250000 web pages showing xperia x1 crack both on web search and on image search. because xperia phons are still craking all over country due to their defective design and use of cheep quality of material a/c some xi users.all have the same type of crak at the same places. my phone is also cracked at the exactly same place as shown in diferent websites.


but i have to go my medical college which is situated in ranchi so i contect my seller on 27th nov 2009 for that issue. they said we seller cant do anything so u have to go the service center which is about 12 km far from my house. so i contect the support.sonyericssion.com by sendig a email about my x1 cracking issue. after three day i have got a reply mail as
Dear Customer,

Thank you for contacting Sony Ericsson Contact Center.
With reference to your Email, we request you to kindly visit your nearest service center and they will assist you in a better way.

Please note that the phone would be repaired under warranty provided no physical or liquid damage is found within the 12 months from the date of purchase. In the event the phone is assessed as such, the limited warranty is void. In this instance since your Sony Ericsson mobile phone is assessed as liquid damaged, you will be required to pay for the service charges on the phone plus other repair charges.


Best Regards,
Verma, Ankita
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL








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so i reached the nearest service center and i asked a question with a employe " have u know that xperia phones are cracking all over world. they told me "no" we havent recive such type of comlains. then i told him abut website and also asked what is the solution for me . they said your phones crakes not comes under warranty u have to purchase a new battry compartment then we shall repaired it. now this time we have not battry compartment for you so u have to wait for next month and till please take away your hanset and . we cant do anythng more. after my requset "please acept my hanset because if i use this set wether i can get more cracked" they refuse to acept. suddnly a new crack is also noticed at that time which is not present at my home. i shaw the workes .then they acept my handset without a proper recipt. they only give me copy of reciving withot indicating job sheet no or any other information. only there is a land line phone no and telling me wait for 14 day we are informing this issue to our seniors
so sir/madam please help me where i should i contect for value of money. i dont want repairing because. i m sure that after repairing the same thing happn again and again. because several x1 usere told me about this.
so sir/madam personly u also vissit the google.com and just type the wors" xperia x1 crack" then u decide whether u have to help me or not?
i m also lefting some link here
http://xperiax1in.blogspot.com/
http://xperia-x1.com/xperia-x1-showing-cracks/
http://www.sonyinsider.com/2008/12/28/users-reporting-cracks-appearing-on-xperia...⇄
http://forum.xda-developers.com/showthread.php?t=447211

Purchase a Sony digital camera of DSC-W210 model on 06 Apr 2009, with one year warranty.Now there is no image seen on the LCD screen. Shown at SONY India Pvt. Ltd Rajaji Nagar, Bangalore. They are asking Rs. 7000 appox for replacement of LCD screen. It is a clear cut case of LCD failure rather than LCD broken as they claim. There is no physical damage on the set.This product is within the period of warranty. This LCD failure is failure of product which they are not accepting and charging 75% of the original cost of the camera.

I have purchased my new phone of Sony Ericsson Model W-705 on 6-4-2009.

from[protected] the centre selection key & 2 functions keys were not working. So, i went to above addressed service station of SONY ERICSSON on[protected].

They have lodged my complaint and have taken my phone for repairing and told me that it will take minimum 7 days & maximum 10 days for the repairing. so i deposited my phone there. The details are as per below.

IMEI No. [protected]

Receipt No. of P-9 Services 1091

MF Code 09W10

Work Order No. SE[protected] Dated[protected]


Today on[protected] after 1 Month 5 days i went there for asking about status of my phone.

I got answer that it is not repaired yet & HOW IT WILL TAKE THEY DONT KNOW EXACT TIME..!!!!

Is this a answer to be given to a customer ?

The phone costed me about 16,000 Rs. & is just 6 Months old and i m facing this problem.

and the HANDSFREE supplied with it (Model HPM-77) is also not working so i given that for exchange also. they told that Minimum it will take 1 Month.

So who is responsible for this much of Delay ?

i was not having any other cell phone so i bought new phone.

So who will pay the financial damaged occurred to me ?

Please follow up this complaint to SONY ERICSSON

2nd December, 2009

my mobile phone got stolen today.i am here to report for the theft.
the details are as following :


Name : Gagan Kathuria

Address : C - 1 / F - 1, Dilshad Garden, Delhi - 95

Phone Model : Z 550i (Sony Ericsson)

Make : 2007

Last Call Made : [protected]

E - Mail For Communication : gagan.[protected]@gmail.com

Missed Date : 02nd December, 2009

IMEI No. : [protected]

for any information plz. call : GAGAN # [protected] or E - Mail ( ID given above) me.

thank you.

i am gaurav Bhatt working as a Lecturer in dehradun.I have purchased sonyericsson w910i mobile phone 3 months ago.1 month ago my headphones stopped working properly.so i decided to go to service center located in allied info-tel,25-tilak road,Dehradun-248001,[protected].
they said that i will get a replacment in 1 week but after 1 month they are still saying that ur work is under process, i am tired........i want my headphones back..........

i have purchased a handset of sony ericsson india pvt. ltd. from M/s Indira enterprises, sector -22 a , Chandigarh on 25.10.2009 and on 31.10.2009 the set gone out of order , on that very day the set was given to SONY authorised service center in sector -18(near church) Chandigarh. they people told that it will be repaired in 2 weeks but 5 weeks have gone and it is still with them, i have visited there 3 times but the people sitting there misbehaved with me and my wife. the language was too much abusive and hrassing.
after that i contacted there customer care in Delhi , from last two week i am making regrous follow up with Ms. richa gupta both on phone and on e mail , they have filed a complaint no. 85819748 on 19.11.2009,but still nothing fruitfull is there.
now i want my handset back with a compentation amount Rs.32000.00( Rs. 1000 per day.)

From the time I have bought this TV for Rs.80,0000 from Vijay Sales Mumbai, it is giving me problems. This is the 3rd time in 2 years I have to get this part repared, spending around Rs.6000 each time. Infact, the LG 26" i bought the same day for Rs.30000 has not given a single problem to date. I strongly advise NOT to buy Sony Bravia as the model is defective and a white elephant with defunct / non-existant Sony customer service. I would rank it as the MOST UNTRUSTABLE BRAND atleast in India.

Dear Sir,
Kindly refer to my Log information no. 10611682 and job information[protected] dated 17/05/2009 , In this job my LCD was changed as it was broken when I was carrying notebook to Delhi having recurrent problem of WiFI since I purchased laptop some times it works some time not . When ever WIFI stops working , notebook show no wireless network is available I repeatedly reinstall the software with total computer recovery but it doesn’t solved the problem trying to identify the problem whenever I opened device manager wireless hardware was not showing. Then I visited to your Mohan cooperative service centre Mathura road New Delhi this problem was rectified as Engineer told me that problem was some loose connection and problem solved, as I already told you while I was taking my vaio to service centre Delhi my machine fell down from car seat to car floor and my lCD was broken , then LCD was also changed I paid 21,422 bucks having invoice no. 11663723/19.05.2009/15 : 3 :57

I purchased VGN Z26GN vaio model having serial no. 7002278 on 31st march, Since then this wifi problem was on and off . I handed over my machine to Smile Care Authorized Service Centre of Sony in Dehradun. They sent my vaio to Delhi .After 3-4 days service centre gave me estimate of repair and asked me to give consent , As i was helpless ,thinking that whatever parts required to be changed has to be changed , having no option I gave consent.

After repair I was intimated that take the delivery of your machine, Paying 30,275 bucks in which service charges were also added with some old changed parts.

When i looked the returned parts I came to know that due to cracked lower back body part of vaio, back part was necessary to changed, But key board and its assembly was also replaced which was not required. i am not able to understand that why key board and its bed replaced while it was absolutely O.K.

As if palm rest was already changed then what was the utility of changing key board and its assembly.
What was the utility of changing key board and its assembly. All these parts are not in one piece. they all are different parts and attached with screws and you can remove palm rest removing screws. why this assembly was changed giving financial load of 10,000 bucks.

It is very embarrassing that such a reputed company is doing just for making money or ease . I always have been a consumer of Sony my all electronic appliances belongs to Sony. I had sent you a mail approx 20 days back with 8 photos of key board but it came back not delivered to you probably having large data,. Now I am writing you again without photos. Sony is highly rated and renowned company and I want serious action, kindly see the matter as soon as possible.

Now I am going to tell you that after repairing I giving you some feedback. Some other problems started which is not excusable and much harassing.

Problem -1 wifi position is same sometimes it works and some time not
.
Problem-2 There is a eject button on the right side of machine just near the speaker is not working, a new problem generated.

Problem-3 whenever I carry it to my hospital and switch on it does not start.

6 days back I visited your service centre in Dehradun and told the problem, he removed the battery and keep pushing the start button for 2 minutes then he installed the battery it started, he told me that he reset the machine not knowing why this problem started. Now I have to reset in same way to start notebook not every time but frequently. So tell me what should I do, Should I write Blog or contact consumer protection agencies leading litigation damaging your company’s reputation. Please try to understand my problem I am being harassed mentally, physically, officially and financially. ,

I am requesting you to change the machine
Dr Puneet Chandra
5/4 Teg Bahadur road
Dehradun-248001
[protected],[protected],[protected],[protected]

I bought this model SATIO around 15 days back. and now i firmly believe that i have burnt my 31000 rs.Thanks to sony Ericsson. its a completely useless cellphone. hangs in every 15 to 20 minutes. ringtone goes off on its own. i need to check it after every 15 minutes only to discover that i have got missed calls. i have used two models of sony Ericsson ( P 910i & P 990 ) and was extremely satisfied. but this time you guys just duped me. i called service center and get to know that they can only reinstall the software nothing else. since i used to work with Samsung mobiles i know these problems cannot be solved with software up gradation. can u please give me back my money ?? or should i go to consumer court. ?? i really cannot stand this phone and this brand name any where in my life now onwards. i have ample of free time i'll go and sit in front of your outlets and scream to everybody about my problem. i'm ready to pay 5000 as a punishment ( for buying a sony phone ) ..but please return my 26000...hoping to receive an affirmative answer.

When i am trying to open Applications and Games on file manager it does'nt opens and shown a msg that operation failed. please give me solution for solving this.

My name is Abu Bakkar. I am a resident of chennai. I live in anna nagar.

my cell sony ericsson W810i was stolen two days ago in pattabiram military siding near avadi chennai. and i have made a complaint in T 8 muthapudupet police station regarding this. and i request your help in tracing the mobile in case its being mis-used by the person who stole it.
my phone details are as follows
1- model -- sonyericsson W810i
2 - IMEI no[protected]
3 - my mobile number is [protected]

please help me recover my stolen mobile

Thank you

I bought a Sony Ericsson phone on Jan,6 2009. After 6 months o[censored]sing this phone, the phone started to show various troubles. In the first week of July the keypad stopped working properly, so I deposited the phone at the service centre for repairs. The services provided by the service center were pathetic as they never picked up the calls. I had 2 travel 30km just to know the status of my repairs where a simple phone call would have done the job. So 20 days later I received my phone back with no apparent problems but with 15 days of receiving the phone the screen and the system connecter of the failed to work, my phone stopped charging and to make matters worst the screen became blank. I went the very next day to deposit the phone at another service center because of my previous bad experience with the first service center. Again I received my phone after 15 days with the in charge of the center personally telling me that I won’t face any problems with the phone. Within a week of this the phone screen started to flicker, so without any option I went back to the service center. Since the problem was not so intense the manager told me to return only when the problem becomes intense. I returned to the service center exactly 3 days after this date, when the problem became intense. Since then the phone is with the service center.
I have sent emails on the website seeking for a replacement but have received the mails for none. Even the letter I had sent to them last month has not fetched me any reply.
I am keen in getting a replacement for phone but sony ericsson is not even concerned about people who buy their mobile phones I have copies of all the job sheet that I have received from them.

I am enclosing the letter sent to them as well as the workorder sheet for reference.

Dear Sir,
Having a NUMBER 1 image in mind of SONY Corporation throughout the world I purchased Sony Music System MHC-GNZ8D, Serial number 6115388 on 27th Aug 2006. And from then till today (more than 3 years) the Music system performed beyond expectations in all aspects. The performance of the Music system converted my “CONFIDENCE ON SONY” to “RESPECT FOR SONY”.
And I carry forwarded the respect by recommending Sony Products to all my near and dears. The sale of atleast 3 Handy cams, 5 cyber shot cameras can be attributed to my feedback along.
But 2 months back I started facing some small problems in the system like Key operation hard, Key malfunctioning and Disc Exchanger malfunctioning, so I submitted it for servicing to one of the Authorized service center in Aurangabad and the details are as follows
Date of submission: 17th Oct 2009
Challan –CUM- Dispatch Note number – 3077

Service center Address is
Creative Electronics, LR 04, Kuber Avenue B,
Opposite Hotel Athiti, Jalna Road, Aurangabad-431005,
Maharashtra.

They replaced some parts like Optical Block, Motor, FR Belt, B Belt and switches and charged me Rs. 1786.
They rectified some of the problems and “AS A BONUS ADDED SOME MAJOR PROBLEMS TO MAKE SONY PROUD OF THEIR SERVICE”.

The problem in the system is that the sound output of system is not increasing once it is increased from 25 to 30 level.

And since 17th Oct 09 when I first submitted the system to service center I am struggling to get my system rectified.
I have visited them 15 times, made them around 50 calls and submitted the system 3 times (Can be cross checked with Job card available with the service center), but both of the problems still persists and the system is lying at my home as it is.

My respect scattered after this incidence and I was not able to believe that “SONY” talking of customer relationship management, one-to-one marketing, most valuable customer, and customer-centric focus.
I cannot believe that SONY can provide such a pathetic service to its customers.
I am not able to understand how you all manage such a world class service ???

I am still writing this with a hope that my problem will be taken care. I request you to please look in to the matter as soon as possible.

I recently bought a sony ericsson w395 its a very attractive phone if plan just to look at it, you are going to have some serious troubles if you plan to use it. As the phone usually hangs while playing songs(supposed to be of the walkman series) even if that's not irritation enough it is very slow when you access some large menu like list of songs from your memory card, on top of every thing there is no software support from the company side to improve any of these complains and apparently these defects are mostly manufacturing defects as they are found in almost all the w395s sold throughout India. If one is still skeptic about this then he/she can google any of these defects along with the phones name and see the results.I just want a phone that will suffice my needs of a good mp3 player and a normal phone and seriously this phone doesn't have the potential to do that. The company should atleast change there softwares so that they can perform a little bit better.

Dear Sir/Madam

This to inform you that I Purchased a Mobile phone From M/s Mobile Store B-1 Inner circle opp Hotel Marina C P New Delhi on 7/9/2009 for Rs 23759/-, as at time of purchase there was scheme of 5% cash back on this model,I have sent the Photo copy of the bill along with form as given by the dealer duly filled along with photo ID copy of Voter ID card at he Chennai Address through Speed post Doc No ED[protected]IN on Dated 14/9/2009.
Till date I have not received my payment.Please arrange to send my payment at the earliest.An early action will be highly appreciated.

Warm regards

Bharat Bhushan Ohri

Mobile No +91-[protected]