Sony Ericsson Service Center — Poor Quality Service From Sony Ericsson Service Center

Address:

Mumbai City, Maharashtra

My name is Alok Bharat Dand and I had purchased a Sony Ericsson Aspen mobile phone on 08-Jan-2011 from Mobile Store, Sion, Mumbai. The product is really good and I was happy with it. But from past one month or so i.e. from March I started facing problem in the product. I was not able to charge it properly nor I was able to transfer any data via USB connection from my PC. So on 07-May-2011 I took the cell phone to SAP Mobile Service Centre, Dadar, Mumbai which is the authorized service center for Sony Ericsson mobile phones. The folks over there initially did not find any problems with it but eventually after showing them the problem real time they agreed to take it and repair it. As per them the charging point was faulty and so they said they will change it. When I asked them when would I get back my cell phone, they said me to check in a week's time. So today, 14-May-2011 I again thought to call them and check with them if my cell phone was repaired. From morning till noon I kept on calling them but they did not pick up the call. Eventually I thought of visiting the ceter on my own and try my luck if my cell phone was repaired. But when I reached there I came to know that my cell phone has not yet been repaired and they are not sure on when will it be ready. When I asked them why no one was picking up my call since morning, they did not had any reply to it. It is really frustrating to travel so long in hot summer climate just to know that your aim of travelling has failed. I have been using Nokia mobile phones since 2002 and this is first time I thought of buying Sony Ericsson mobile phone for a change. But now I feel that I made a wrong choice. Never in my life I have submitted any Nokia mobile phone for repairing within 4 months of its purchase. Though I have launched a complaint about this in the Sony Ericsson Support Center and they have told me that withing 48 working hours they will be able to provide me some status on my cell phone. So lets hope I get some positive reponse from them.