Sony Ericsson Vivaz U5i — Faulty Sony Ericsson Vivaz u5i handsets, bought from Vodacom SA

I rate the Sony Ericsson Vivaz U5I phone, below one star, in fact I give it a -10 star rating!

For the following reasons -
1) I owned two of them, & both units had problems from day one.
2) One unit's touch screen was sent in three times, on the third time they eventually replaced the lcd screen panel.
3) Both Audio Headsets were cheap & nasty, as they broke within 6 months o[censored]sing them, to top it off we were not granted a replacement.
4) One cannot find/purchase any original accessories for this model in ZA, especially the AV link cable that allows this unit to connect to an external monitor/screen.
5) Both unit's Data Transfer/Power Bay's pins did not make contact with the power supply cable, so one cannot charge it. This happened 6 months of owning them.
6) the Data Transfer/Power Bay Pin on one unit had come out completely from the connection port, from inside the phone, dislodging completely from the mother/circuit board.
7) When the units were sent in for the same problem area, Vodacom SA & Sony Ericsson discharged the one unit as B.E.R / BER (beyond economic repair) & refused to repair/replace it.
8) The other unit, they repaired the Data Transfer/Power Bay, despite them saying it was a brand new unit, but in fact I got my old faulty unit back, & the same unit would not charge the same night of receiving it back.
9) Now reading the reviews, I am reminded of things that happened on the phone, that we actually thought were a network problem, but in fact are OS & software related issues, so I can now confirm that the handset overall is a failure, except the Video, that we can only right home about.

Vodacom SA & Ericsson South Africa do not want to accept responsibility for a design error on the Sony Ericsson Vivaz u5i unit,
as the power bay is also the data transfer bay, & the pins within; are not robust or designed to handle daily in/out connecting of the power/data cable,
& we were offered the same make & model on one repair, & a down graded Nokia E51 model for the other BER unit, what a lovely replacement phone!!!
This was after I had put up a fuss of months & months of complaining.

So to anyone wanting to know if a Sony Ericsson Vivaz U5I phone is a smart buy, then this should be a good reason to avoid a purchase,
as for the service of both Sony Ericsson SA & Vodacom South Africa, my problem with both our handsets have been ongoing for 3 months now,
& they have had the units in their possession for this period of time, & all that they can offer is a completely inferior phone
& a replacement phone that is bound to break in the same place.
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Vodacom — Charges

Last year an un-authorized debit order went of my bank account for another company causing me not to be able to pay my vodacom account. We had severe financial difficulties at the time and still do, We applied for debt counceling and the full account for vodacom of over 18, 000.00 rand is now payable. We have informed them that we do have a problem but they still handed us over. Their is three cell phones involved now the balance as per above is for the remaining of the contracts as well. Surely if you are financial dificulties they can not hold you responsible. When you take out a contract you can not see in the future to see what is coming. I think this a very unfair to charge a client for the full outstanding contract even though you are not using that service. I would very much like this matter investigated, please.
I totally agree, I am having a similiar problem. I have been in hospital for a couple of weeks and fell behind on my account. I am stuck talking to rude and unhelpful people in a call center, supervisors that never calls back. I want to pay my account but they just refuse to explain the process that I have to go through and when they do they get rude and irritated. Its times like this when you realise when it goes better who you will use and who not and Vodacom wont be one.

u5 — service centre nagpur

I am using sony U5 ..those capture the photo but not save in the phone memory...also vedio recording but not save...plz suggest me...& also tell me Nagpur service centre addresss

Sony Ericsson Vivaz U5 — Complaint against the service.

Hi

I buied a sony ericson Vivaz U5 on 1st of oct this year, after a month i found some problem in my mobile set and then i visited to the sales office and i had been asked to visit the service centre.

On the very next day i went to the service centre and asked them to update my mobile software and there was a problem with my headset also. After being notified they asked me to change the mother board which will take 10 - 15 days.

After that iclled back to the sales office to resolve my probelm then they told me w are the only sales person we cant help with same. But at the time of saling they keep on asking if when evr you get any kind of problem in your set please feel free to visit us.

Now when i am asking them to replace my set they are refusing to do so. I want a justification to my querry.

Sony Ericsson Vivaz U5i — non providing of services by your sony ericsson service centre ludhiana

THE CEO 11/03/2011
SONY ERICSSON

Dear sir,
I happend to purchase sony ericsson vivaz u5i through one of your dealers at ludhiana namely deekay beauty centre, ghumar mandi chownk ludhiana vide their bill no.-59337 dated 24/10/2010.UNFORTUNATELY my mobile developed some problem causing malfunctioning of touch screen .It itsellf get pressed.Accordingly i visited your service centre at ludhiana and explained them the entire problem on 25/1/2011.They kept my mobile with them against their workorder no. SE311RTL10266 and marked the problem reported"touch screen doesnot work" .They assured me that they look in to the problem and call me after a week. now the agony i am facing is that i am regularly visiting your service centre atleast two to three times in a week but everytime they are making different scapegoats about the fate of my mobile.We purchased this mobile keeping in mind your products reputation after paying very handsome amount.Now i have come to the conclusion it was my biggest mistake.Previously i was regularly using nokia hand sets but this time with the illustration of your product I decided to go for the same but What a big blunder i commited.Now through this mail i emphasise upon you to kindly look in to the complaint and try to get the need full done with in 10 days from the date of receipt of this mail otherwise I shall be left with no other alternative either to move to the consumer forum or to the court of law for which you will be solely responsible
Thanking you
VARUN SANGAR
Contact no.- [protected]
Address- B-1 600/25A KUNDAN PURI CIVIL LINES,LUDHIANA(141001)
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