[Resolved]  Sony Ericsson W100i — No Response For Service , Mobile Dead complaint

sethi comunication — phone dead

hello sir i want to complaint u my home tel not work phone is dead do somthing sir my tel no is[protected] name of ramandeep singh ho no 2084, st no 3, adarsh nagar, samrala chowk, ludhiana, thanx

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Hello Mr. Anil Sethi,

I have a F100 phone of Sony Ericsson and since the day I have taken I have hardly used it.

Please have a look at the trail mail sent to customer service on 29th May 2010. After all this issues which took place within 2 days of the purchase I had to submit the phone to the service center. I got my phone replaced after 45 days. I have hardly used it and again I have issues since last 4 months even after coming back from Service center.

The New IMEI NO:[protected].

S.N:- BX901GU18K.

I also made a complain at call center my complain id is: 89137074 on 14th Dec 2010.I purchased this phone from Paragon departmental store. Invoice no: 08859 and the Bill dated is 18th May 2010.

I have several issues which I have since the day I have purchased it, till date and the service center people refuse to help:


Kindly find the following issues that I am facing:
1. The Phone hangs a lot since the day of purchase.
2. Flap is very loose.
3. There is no display many times on the front screen
4. In a full network area it shows no network
5. It goes to emergency call automatically.
6. it automatically goes to emergency call in a full network zone
7. It switches off automatically and restarts
8. I cannot see my contacts at times.

The service center people refuse to take my phone they say it has a scratch on the phone so they are considering it out of warranty. So I am also sending you snapshots of my mobile so that you decide on it.

Please have a look into the pervious history of the phone and even now it is still the same. I am submitting the phone today and I will not collect the phone till it’s fully repaired.

I request you to look into this matter or I will have to seek legal help.

Thanks
Lekha Bansal
[protected]


Best Regards,

Lekha Bansal


Häfele India Pvt. Ltd.
Office No. 3, Building “A” BETA, I – Think Techno Campus, Off J.V.L.R, Opp Kanjurmarg Station, Kanjurmarg (E), Mumbai 400 042, INDIA.
http://www.hafele.com

Lekha Bansal - Executive Assistant
Phone +[protected] • Fax +[protected]
mailto:lekha.[protected]@hafeleindia.com

 Please do not print this e-mail unless you really need to.Think Green ! Save Trees!!!




From: Lekha Bansal [mailto:[protected]@msn.com]
Sent: Wednesday, December 15, 2010 1:58 PM
To: Bansal, Lekha
Subject: FW: Sony Ericsson Contact Center, Ticket: 89137074



________________________________________
From: [protected]@msn.com
To: anil.[protected]@sonyericsson.com; questions.[protected]@support.sonyericsson.com; [protected]@consumergrievance.com; questions.[protected]@support.sonyericsson.com
Subject: FW: Sony Ericsson Contact Center, Ticket: 89137074
Date: Tue, 14 Dec 2010 08:17:24 +0000

Hello Mr. Anil Sethi,

I have a F100 phone of Sony Ericsson and since the day I have taken I have hardly used it.

Please have a look at the trail mail sent to customer service on 29th May 2010. After all this issues which took place within 2 days of the purchase I had to submit the phone to the service center. I got my phone replaced after 45 days. I have hardly used it and again I have issues since last 4 months even after coming back from Service center.

The New IMEI NO:[protected].

S.N:- BX901GU18K.

I also made a complain at call center my complain id is: 89137074 on 14th Dec 2010.I purchased this phone from Paragon departmental store. Invoice no: 08859 and the Bill dated is 18th May 2010.

I have several issues which I have since the day I have purchased it, till date and the service center people refuse to help:


Kindly find the following issues that I am facing:
1. The Phone hangs a lot since the day of purchase.
2. Flap is very loose.
3. There is no display many times on the front screen
4. In a full network area it shows no network
5. It goes to emergency call automatically.
6. it automatically goes to emergency call in a full network zone
7. It switches off automatically and restarts
8. I cannot see my contacts at times.

The service center people refuse to take my phone they say it has a scratch on the phone so they are considering it out of warranty. So I am also sending you snapshots of my mobile so that you decide on it.

Please have a look into the pervious history of the phone and even now it is still the same. I am submitting the phone today and I will not collect the phone till it’s fully repaired.

I request you to look into this matter or I will have to seek legal help.

Thanks
Lekha Bansal
[protected]

________________________________________
From: [protected]@msn.com
To: questions.[protected]@support.sonyericsson.com
CC: [protected]@consumergrievance.com
Subject: RE: Sony Ericsson Contact Center, Ticket: 87421333
Date: Sat, 29 May 2010 11:37:38 +0000


Hello Vijay

The phone is with the service center I submitted it yesterday on 28th May 2010 at eternity mall, Thane West.

The Tag Id is :SE310CS113957
IMEI NO:-[protected].


I also made a complain at call center my complain id is :87455199 on 28th May 2010

I purchased this phone from Pragon departmental store.Invoice no:08859 and the Bill dats is 18th May 2010.

I gave several issues which i have since the date I have purchased it.

But the service center people refuse to write the reason and just wrote one complain that it hangs.

1) The Phone Hangs a lot since the day of purchase.
2) Flap is very loose.
3) There is no display at times on the phone.
4) The Back Body of the Phone is tempered the wires are out.
5) I gave the phone in service center within 2 days of purchase that time my work order number was 024.

I will not take this phone. I request you to replace this phone

Thanks

Lekha

Sony Ericsson W100i — PHone

HI,

I have purchased Sony Spiro in the month of october 2010 and since from the day of purchase I have been facing problem like hanging, out of memory exception in messages, auto shut down and restart of the phone, bad radio reception to name a few..
I have had the software updated "Thrice" from the service center. Apart from this the "MotherBoard" has been replaced Twice" but still the problem persists. When I call the suppport, I recieve the same response of going to the service center which I have done 7 times now. The executives in the service center give me assurance of getting the phone fixed each time, but it turns out to be false.
I have couple of times requested the executive to escalate this matter and also tried with the people in the call center to escalate this. But they don't seem to take any action.
I requested the call center guys to conenct me to a higher offical so that I can raise my concern couple of times, but they put us on hold and neither do they connect us to them nor respond back.
I am quite dissatisfied with the support and service porvided by Sony.
I want the phone to be replaced or be provided witha better one else the only place I need to approach would be the consumer court.

Rgds,
Rohit

sony ericsson w100i — Poor Service and Response

Im here to inform you that I've purchased a Sony Ericcson Mobile W100i Handset from Memmo Mobiles in the City.

Only with in weeks time it stated giving me problems with the software and the set is hanging all the time.

I've taken the mobile to your authorized service center to resolve the problem. They kept it with them for one day and returned it back after it with the same problem.

I again took it back to your service center after 1 week and i reached there at 1:58PM, and they haven't accepted my compliant as it is 2:00 PM and told me that it is their lunch time.

The response is very low with the service center and please stop authorizing such service centers as it spoils your reputation.

So please check with this compliant and try to solve the problem as soon as possible.

the waste phone of the Sony Ericsson's
i hate it

sony ericsson w100i — against service center

i have purchase a sony ericsson phone 7 month beafore whithin 7 month my i have to vist the service center 5 time with different different problem i dont know what kind of phone they given to me.whenever i go to the service center they treated me rudly .i just get frustrated of this phone.

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.