[Resolved] Sony Ericsson / W205 Mobile

[Resolved] Sony Ericsson / W205 Mobile — Given a falut piece

R Ramprasad from Chennai, Tamil Nadu

Recently I bought a W205 mobile at the mobile stores (on September 6th 2009). After 3 days I started facing problems of slow operations. I felt it might be a software problem. On Sep 23rd my mobile display turned white. I immediately contacted the customer care and was directed to a service center in Chennai. I informed the service center guys about the white display problem. They told me that it was a software problem and the phone required reinstallation of software. They asked me to give the phone and collect it the next day. As I was aware that software re installation takes just ten minutes, I told them I would wait for some time and right away collect the mobile. But the service center guys informed that me that there was a power cut and asked me to collect it the next day. They prepared a job sheet for the mobile. The next day when I went to collect the mobile, they told me that the display is damaged. I was surprised. I asked them how that could have happened. They said that I might have dropped the mobile. I told them that I had not dropped the mobile even once. Had the mobile been dropped there would been external damages, at least a scratch. But there was not even a single scratch or external damage to the mobile. Also, I asked them why they didn’t check the status of the mobile before preparing the job sheet. They started evading the questions. I am really wondering how a mobile just 3 weeks old could have a software problem and a white display. Now to address the problem, the possibilities are either the mobile I got must be a defective piece or the service center must have been done unprofessional work. I kindly request you to look into this issue and get the problem resolved at the earliest. Mobile W205 : Type: AAB[protected]BV The address of the service center is given below. Fourgen Communications, New No. 321, Old No. 174, D-15, 1st Floor, Doshi Garden, Arcot Road Vadapalani, Chennai, Chennai, Tamil Nadu 600026 [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Anand

from Pune, Maharashtra

Sony Ericsson — Evasion of Customer Care

I bought a Sony Ericsson W710i around 9 months ago, and the phone is still in warranty period. This is a flip style phone and has a unique rubber cover over it. Due to usage, the rubber layer recently came off. Since I was still in the warranty period, I decided to approach the service center to get the rubber layer replaced.

I approached the center at Indira Nagar, Adyar and explained the simple replacement that was needed. Knowing that it was a warranty issue, the staff replied saying that Sony Ericsson would replace the entire top panel of the phone. I was surprised because this was not even an issue with the internal system of the phone and merely a superficial replacement and why do they need to replace the entire top panel!

And I having said that I would be going out of town the next day, he said it will take 1-2 weeks at least! All to replace a simple rubber layer over the top cover of the phone..

I wrote an email more than 5 days back to the Sony Ericsson people and yet to receive a reply from them.

My thumbs down to these people!

ravi kaushal

from Nagpur, Maharashtra

i bought a Sony Ericsson k-530i around 9 months ago, and the phone is still in warranty period. in this phone i have charging problem and also i have facing some video problem in vidio some lines are occure but your Customer Care excutive monica (Vaishnavi Services, A1 Archarya Niketan, Muyur Vihar, Phase 1)did not properly behavie with me her attitude are not good plzs do care whatever u do.hope ur response would be possitive.

ravi kaushal
news 24

R.arun prasad

from Chennai, Tamil Nadu

my name's arunprasad. r and 'm from coimbatore. i've given my mob k810i at last month 20th at coimbatore service center. they told that it'll take 10days aftr that they told it'll take 5 days.but still now i didnt get my mob back. see its just a small prob. but k k. i dont know wt u guys wer dng there? my complaint id is SESO9AEL01088. KINDLY MAKE SOME NECESSARY STEPS. my mob no[protected]

devraj

from Mumbai, Maharashtra

i gave my phn twice fo repairing for the problem of its connecting jack, as i m facing problem while connecting charger n ear piece.and i got my phn on 16 of april..but still my phone is not working properly...

Vijay

Please send me the passcode to restrict incoming or outgoing calls in sony ericsson K750i mobile.

Regards,
Vijay

a.s.pavan

from Hyderabad, Telangana

hello sir
my name is pavan, 2 months buy w205 mobile from the starting of the cell it has slow processing.and the charging is very low when i fully charged it will be gone only one day.
please take immediate reaction.
thanking you sir

A. Bankaa

from Chennai, Tamil Nadu

I bought a W205 sony ericsson phone from moibile store, kemps corner on Oct 10, 2009. The phone was for my driver. On opening I found the phone was defective with characters appearing after few secons after typing. I took the phone back immediately and was shocked when they refused to change the defective piece. Was given to the customer care who promised they would replace the handset which eventually they did not but gave the phone back after 10 days with the problem still existent. LET ME ADVISE EVERYONE... DO NOT EVER BUY PHONES FROM MOBILE STORES IN INDIA AND NEVER EVER TOUCH A SONY ERICSSON HANDSET (SONY ERICSSON ARE CHEATS!)

r.rahul

from Mangalore, Karnataka

thats true man... i bought this sony erricson w205 handset and its hardly been 1 month and its having a hell a lot of software issues...
my complete phone book got deleted all by itself(only the names are there the numbers are missing)
it keeps hanging and im quite pissed with the phone. i want someone to please tell me what i must do...

karthik

from Hyderabad, Telangana

By looking at the above common complaints w205 is not a well fit phone unlike nokia phones of selected models have repeated software problem's. i own the same phone and it has same few problems as above:

1)contacts got deleted by itself (olt the names and the no. are dissapeared)

2)file manager got corrupted and when opening that the phone gets restarted

3)phone is very slow in operation

4)some misc problems in message tab.mess not getting deleted and gets stored in outbox unauthorized

Parimal N

from Mumbai, Maharashtra

Its not even been a month, and i am facing problems of white screen and phone hangs.Also phone is functioning very very slow.
So, Please look into it.

kazeyan

who can help me to solve the problems of w205, it was to slow to function...should i master reset ?but i dont want my song gone...beside i nedd to wait 3-4seconds after clicking a button...it was toooooooooooooooooooooo slowwwwwwwwwwwwwww.(WHO CAN HELP ME!!!
)