Sony Ericsson W350i — not given warranty and poor service

To,
The Manager,
Sony Ericsson,
India.

This is vedant saraswat from aurangabad.I am a user o[censored]r product w350i.Its poor quality has questioned your quality and service. I don't know how was it given approval.i had brought it on 14th of September, 2008, but after few months it started to give trouble and its low volume gave me no pleasure for my Rs.7, 000.when i had brought the phone i was in ahmedabad.My phone was totally discharged, but when i plugged my charger in it did not start.I had taken care of my phone right from start as it it seems very delicate and protected it from all sorts of danger, even water.As my phone did not started, i went my nearest service centre in cannaught, cidco, aurngabad.The unmannered staff told me that its warranty is over though its ony 4 months old because there is water damage.i gave it for checking. Few days later the told that its display has gone and i will be charged Rs.1600+tax.I question why should i pay when there is no fault of me.It may be a way of earning money but i m suffering by being a customer of sony ericsson.Also due its poor quality the flap is starting to break.& again a kick from sony...as no warranty will be given. I want u to take this seriously as i cannot afford to buy and repair new mobiles everytime just because your attractive product has poor quality and built.I hope my complaint is taken utmost care and my mobile is replaced wiyh a new one or yhat its repaired within warranty.Please look forward to it and prove ur service is not as i have come across.

Thank you.


Regards,
Vedant Saraswat