[Resolved] Sony Ericsson W380i Mobile Phone — Rejection to repair/replace product under warranty

Vishal Punjabi

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

Respected Sir, we purchased a brand new Sony Ericson W380i mobile phone from Planet M , hill road, bandra [w], Mumbai -50 on my mothers name Soni Punjabi under a two year warranty scheme in which the first year warranty covered by Sony second year by Planet M, OUR PURCHASE DATE 20-08-08 warranty upto 19-08-10. I gave the mobile to planet m for repair as it got defective under warranty on 10-3-10 to which they accepted the mobile and said it will take 4 to 6 weeks since the second year warranty is covered by Planet M they have to send it to Sony care, get an estimate and get it approved by their superiors since they had to pay the repair charges. They call me after 5 weeks saying that the product will not be repaired because Sony Ericson says that the product in physically damaged some I.C problem form inside, the mobile use to always be at home and is in perfect condition without any scratch or damage on the body the only problem is with the key pad buttons and the ringer which has gone dead, Planet M people refuse to accept that the mobile is not damaged and say if i want to get it repaired i have to pay Rs 1200.00/=. I have said no they still have not returned me my mobile. Please tell me what am i suppose to do in this situation. Awaiting your prompt action / reply.
Vishal[protected]/26426360 / [protected]

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Aug 14, 2020

Complaint marked as Resolved

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kaushiksandeep12

from Delhi, Delhi

Sony Ericsson — sony ericsson under warranty Phone not repaired

I had purchased sony ericsson W595 on 23/09/09 so is under warranty.
Suddenly one day when i was listening to the music through this phone, its display became fade.
I took my phone to Tele Gizmos(autherised service center of sony erricson) in Gurgaon, they said this phone is physically damaged. When i asked them to show me the damage, they had no reply. And they handed over a letter to me (without asking) written physical damaged and asked me sign it off, obviously i refused.
My phone is not at all physically damaged but my complaint is not entertained.
Is this the after sale service of Sony ericsson?Their autherised service center Tele Gizmo in gurgaon is ridiculous,hey don't listen to the customers.
Is there any possibility that mt phone can be repaires under warranty.

Regards,
Sandeep kaushik
[protected]
[protected]@gmail.com

sumathi.r

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Gurpreet Singh1

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I required favor from your side please look in this matter and help me resolve this problem.