[Resolved]  Sony Ericsson W580i — no customer service

My ref no.with sony ericson is SE7145534
My ref no with Accel Frontline is MUA-SE-645769-CP

This is in regard with my handset W580i which i bought on[protected].

My complain was when i was doing file transfer to my PC the handset got hang & switched of
after that the H/S never switched on, secondly the volume is verylow(from the begning itself)
since it is a walkman series phone. I submitted my H/s on 07/08/08 to your so called
authorized service center Accel Frontline, They told me that i will get my H/s by 16 aug, but
i never got it till today.After personnely going two times to Accel Frontline after 16 aug
they have the ans that the parts are not availble and we cannot commit any time to give you
the H/s.Finaly i called up your helpline no 39011111 and registed a complain with them on
19/08/08 and the no is SE7145534.now i am in regular touch with them and u can go thourg
the coversation i have done with your call center executive.Since u have given accel
frontline the status of authories service center they have only one no ie: [protected] which
nobody can get through and unable to get the no we are forced to contact your helpline no ie
: 39011111.On friday 22/08/08 contacted the they told me that the H/s is ready and u can go
and collect it, I went their and the ans was same not ready, after that again i called your
helpline he said sorry for the wrong information given by us and i told him that add a
request ot my ref that if i m not able to get the H/s by monday please provide me a standby
H/s and that was not done by your exeutive.On monday 25/08/08 i again gave a call to the
helpline no they told me that the H/s is ready and u can go nad collect it, i told him that u
are sure this time and he replyed yes sir.I went to the service center they gave me the ans
that the H/s is not ready and it will take some more days.Again i called the helpline no
they asked me sorry and i told them i dont want your sorry i want my H/s or a standby H/s or
want to talk to your mannager and that fellow refused me for every thing.Now tell me is this
the service sony ericson want to give to the customer i am sorry that in this way you will
loose the exsisting customer also.Remember one thing one satisfied customer will give you
two more client.Now you tell me that why should i take sony ericson phone, togo through this
pain.(u reply your answer to me).Since i a into marketing business and i am without my cell
phone and i belive that you are aware of a cell phone importance in marketing business you
will look in the matter seriously and provide me my H/s within two days, or i have to go to
the consumer court for legal action.

I would apriciate u i[censored] listen the record of my conversation with your inefficeint customer
care executive and take action against them .

Waiting for your favourable reply.

Thankyou

warm regards

Qubad Shaikh