[Resolved]  Sony Ericsson W700i — No status of the complaint and my mobile

This is a complaint about the Hot Spot mobile store at Community Centre, Janak Puri, Delhi.

My name is Rattandeep Singh Jolly and I am a System Administrator In BPO. Want to tell the harrasment which I am facing from the hot spot mobile store. I have purchased a Mobile MakeSony, model no. W-700i, Service Book no.1392 or Job Sheet no. 011 and also took a Care Pack (kind of insurance) from them in the month of April' 08.

In the month of June I faced a problem in the mobile that my set joystick is not working properly, Camera Not Working Properly & Charging Jack Problem so I took the mobile to the same
(Janakpuri, Delhi) hot spot as I was told at the time of purchase that as I have took the Care Pack if I face any problem in the mobile I will directly approach to this outlet of hot spot.

The guy at the center says that they need to send it to the service center based at
(Lajpat Nagar-2, Delhi) and they submitted the mobileon[protected].

This entire procedure took 14days and they send the mobile set back to the service center at
Lajpat Ngr-2, New Delhi.

After confirming with customercare No[protected] Its Executive Mr. Rahul says that again the same problem is occuring in the mobile set so he need to set again to the service center. after 2-3 days he will return my mobile. m says ok plz that time plz complete solution of ma mobile.

After 2-3 days m calling again rahul receive the phone & say sir plz tell me the last 5 digits of mobile IMEI No . i tell him this this no he says rattan ur mobile still not working m saying sir plz tell me what is the actual date that me mobile is working & ( he says aapko bola hai na ek bari abhi nahi theek huaa, to kya batau) he speak with me vry rudely.

This guy doesn't have any status and was arguing that they are providing the service.

I don't know what kind of services he is talking about, Does it take 25 days to upgrade the software & Change Charging Jack in the mobile?

Then M Going To (HotSpot, JanakPuri Center) on[protected] he says sir ur mobile is ready plz wait for a minute aapka mobila lata hu . M saying ok he show me my mobile & i says dikhaao then ma mobile is in hand m seeing My Mobile Break Frm 2 Side One Is frm Back Panel & Other is frm Screw point site
i show ma mobile to executive then he says sir ur mobile already in that position we are not responsible frm that issue. I m Speak him to vry Loudly & Rudely ( KI meh Abhi Police meh Complaint karta hu vahi bataye gaye ki kisne kiya hai aisa or ek mail consumer court meh karta hu to tabhi unho ne Apne S.C me phone karke pucha to unhane bataya ki hum iski responsibility nahi lege, tabhi maine Kaha ki MR.PUNEET se puchiyee unho ne slip banai thee. to unho ne bataya ki that time phone body is in ok position. ab batao meri kyaa galti to unho ne kaha ki Sir, Plz I realised My Mistake that ur mobile is damaged, & he says me Sir Plz wait For Monday I will confirm to ur mobile position

M not Receive My Mobile Frm Janakpuri, Delhi

So m Waiting Monday[protected] .

I am totally frustated on their services.
Please tell what I have to do.
( I m going To Police OR Cunsumer Court ) plz tell me .


I am totally frustated on their services.
Please tell what I have to do.