[Resolved]  Sony Ericsson W705 — Handset Damage, Pathetic Service

I purchased a Sony Ericsson W705 handset on 06/06/2009. It went dead on 30/12/2009. I gave it for repair to Sony Ericsson Service Centre Vaishnavi Enterprises (Road No. 2, Banjara Hills, Hyderabad) on 01/01/2010. I was charged Rs. 395 for general service but my phone was returned to me in the same dead condition and I was informed that it would cost around Rs. 2000 for repair (the display and the mike had to be replaced). I was told that my warranty would not accepted due to Liquid Damage. After that, I went to Sony Ericsson Service Centre Omnet Enterprises (Abids, Hyderabad) on 02/01/2010. I was reported that the handset had been "physically damaged" and "tampered"; it would cost approximately Rs. 2700 for repair. Then, I went to Accel Frontline Services Limited (S.D. Road, Secunderabad) on 27/01/2010. I was informed of a "crack in display"; the display was to be replaced; the estimated amount was Rs. 1500. I was told that this would be done within 4-5 days, but it wasn't. When I went to collect the handset on 06/02/2010, I was informed that it would take another week. So, I left a complaint on [protected] on the same day.

The handset has still not been repaired and the service centre cannot still tell me when and at what cost it can be done. Morover, I have no idea how my handset has apparently been "physically damaged" or "liguid damaged". My 6-month old handset has been damaged for no real reason and the service centres are unable to even repair it.