Sony Ericsson W810i — Poor customer support and bad quality of product

Unfortunately I have to agree with this complaint. I purchased a w580i, (my the first and only Sony Ericson I will ever buy) the first one died within 1 week (and was replaced by the store I purchased the phone from not Sony Ericson). The second one died 6 months later. Both times they died out of the blue with no incidence of trauma or identifiable cause. When I called into warranty repair the phone representatives (multiple) were confrontational, and accusatory, insisting that I must have broken it. When I asked to speak to a customer care representative, or even someone else who might be better able to assist me a manager informed me that they are also the customer care representatives so there was no where I could further take my issue she was “it” and if I wanted to talk to someone else I would have to hang up and call back. I’m still perusing the issue, but I will not be purchasing another Sony Ericson and I would discourage anyone from doing so, or if they do to purchase a phone replacement plan from thier provider.

Sony Ericsson — Issue with customer service

I puchased Sony Ericsson W810i in April 2008. Within 2 months the mobile phone stop working.
From last one month, I am following up with service center and their customer support but no positive response and my mobile phone is still with them

The quality of product is bad and customer support/service is horrible.

I request other people not to buy any product of Sony Ericsson. Finally decision is yours.


Thanks.

This is absolutely pathetic show by Sony Ericsson management in India - see this:

Dear Sony Ericcsson India team,



You guys provide absolutely pathetic service. I have a W910i that I am frustrated with on frequent call drops despite all software upgrades.



1. First off your Customer Support website does not work properly. The service Locator form generates and Error every time I submit it – see the screenshot of the error message appended below.



Infact the link below the form for search – which reads “find a specific location” also reloads the same page. One would imagine it would give an alternative way to finding the service centre list.



If you guys cant manage to keep the support site working then at least provide a simple list of service locations.



2. I have then had to call your customer service team at your delhi phone number. They gave me the address and two phone numbers – one landline and the other is a mobile number – details here –



Mobile Technology

1785 Bldg No. 45

Sangamitra Nagar

Opp YMCA

D N Ngr.

Andheri W

Laxmikant Patil

[protected]

[protected]



No. 1 – Laxmikant Patil’s phone number is “currently not operational” thank you very much.

No.2 – Nobody picks up the phone number on the land line provided.



This is very frustrating – I am in half a mind to write in to some of my business associates at the UK head office of Sony Ericcsson. Does you head office even know about the numerous complaints from Indian consumers all over blogs and websites?

I had purchased Sony Ericsson model-T700, on 06-12-08.
My phone audio system is not working properly. Whenever I get call, sms or alarm, it does not sound --ings. I have already given my phone at service station. I gave on 17-01-09 but I have not yet got my phone repaired back. Every time customer care executives give me different excuses. I have really got frustrusted of this.
I hope by reading this e-mail you will definitely take some necessary actions regarding this.

with regards,

somadev patra
[protected]

I had purchased sony ericsson W830i in the month of november. for few months it was very good .there is no fault from the product side .but 2 days before the glass o[censored]pper panel was broken into pieces accidentally.i requested the service center people to replace the damaged part and i will pay the cost but their response was very rude they said next month they will place an order for that they asked me to meet after 2 months then i asked wont the quick service is carried out .their behavior towards me was very rude .thats not the way to deal with the customers.
i hope regarding this e-mail u will definitely take some action
ratna

Sir,
now W 810i product was stopped? did'nt sales in the market?
please details
so i want w 810i model phone
thanking you
parvathi

Sony Ericsson — Frustrating Experience with Sony Ericsson Customer Service Team

I had purchased Sony Ericsson's P1i mobile phone last year and had given it for repair twenty days back at Sony Ericsson's authorised service centres. At that time I was informed by the centre manager that I will get back my phone within 3-4 days. Till date I have not received my mobile and every time I enquire about the phone I am told that it will take 2-3 more days. To summarise my experience with Sony Ericsson's Customer service team, I would say that it was one of the most harassing experience I ever had with any other company whose product I have used.

It is not just the number of days by which the phone has been delayed that is frustrating it is the attitude of the servce team which treats customers as if they are doing a big favor by giving after-sales service. They had absolutely no regret in giving me the same standard reply and would shamelessly tell me that they have no mechanism of escaliting the matter.

I tried escalating the complaint through there call centre and was even more shocked at the way they treated me. The call was put on long holds and would be disconnected at their will. The call centre staff was extremely rude and indifferent to my concerns. I was given numerous false commitments of call backs, but till date no one has bothered to call/inform me.

I am absolutely frustrated and want to escalate the matter to the appropriate forum so that some meanigful action must be taken against all those executives who have been giving me false commitments. Please suggest me an appropriate way to taking the matter forward.

Regards
Nitin Gupta
[protected]
[protected]@gmail.com
Work order no: SE110120

I agree with both Mr. Yash and Mr. Dushyant. I have submitted my W810i for servicing @ the Mobile technology service centre(address mentioned above). This is the third time I have submitted my phone to this service centre but the problem of my cell remains unresolved.

My phone is currently facing a charging problem. When I first submitted my phone to these guys they said that it has a circiut board problem and hence they sent it to their factory for repair. Later on they called me and said it was a connector problem and not a circuit problem.

I asked them to change the connector and I will pay the appropriate fees.I even bought a new battery from these guys @ Rs 950/-. Then finally when I collected my cell from it charged at their centre it worked fine. The very next day my phone was not rsponding when kept for charging.

I brought the problem to their notice and they observed that the battery was faulty and the connector had issues AGAIN!!!.On the same day, I submitted my phone for the third time to have it sent to the factory for repair.

Finally when the handset was delivered (around 2 weeks after the last submission i.e.today), the guys at there centre found out the cell was not responding again when kept for charging AGAIN!!!. They told me that it would take 2 more days to service.

This particular service centre really offers PATHETIC service. Try it once at your risk to get an experience.

To sum it up, its been over a month I have been doing without my phone because a really DEPLORABLE service offered by Sony Ericsson India (2nd largest mobile sellers in India). The same has been experienced by the customers visiting this particular centre

One more thing that I want to highlight here is that these guys sell batteries loose packed. Hence, a customer cannot be able to verify whether it is really a genuine SONY ERICSSON battery or not. Even the grey markets sell the batteries loose packed but at half the price. Sony Ericsson also does not have any mechanism to verify whether a particular battery is genuine or not.

Readers and users, after this experience I have made it a point not to even think of buying a Sony Ericsson phone ever again.
Mr.Dushyant please mail me the mail id of the Sony Ericsson head office you mentioned above if possible. Thanks.

Dipesh Sutar.

sony ericsson very pathetic service. very bad software system