[Resolved] Sony Ericsson Xperia X10 Mini — Problem with new phone | |||
I have purchased Sony Ericsson Xperia X 10 Mini E10i model (IMEI [protected]) from Poorvika Mobiles Pvt. Ltd. vide invoice number 17615 dated 12.03.11. Within a day I notice the problem of "Backup of the battery" which is not even lasting for 0.5 day and handed over the mobile phone back to Poorvika by 15.03.11 and got that serviced by Poorvika. Soon after 15days, now I am facing the problem of "phone speaker not working" and Poorvika check this with the service center and informed the speaker has to be replaced. I strongly feel this is a production faulty piece and require a replacement for this mobile. Please check this case and provide the replacement. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi I purchased Sony xperia mini on 30-july -2012 today is 14-aug-2012 the touch is not working i bought it poorvika and they are not properly responding. I am very much fed up with this phone. I need a replacment of a new piece or going to file a case against sony . you can contact me in this number [protected]
Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
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sony ericsson mobile E10i — not working properly
Dear SirI had purchase a mobile model no E 10i gold from Shivam comunication, Maninagar, Ahmedabad on 5 nov 10 and form the begining day the mobile not working properly. And the bettry discharge within 4 to 5 hours. after that i had give the mobile in your service station. They are update the softwere appx. 4 -5 times and after that also the problem was not solve. After they are send my phone to main service station and after 15 - 20 days they give me the mobile with change teh board of it. But after two month the mobile hendset again uccer a problem and only the vibration was on and all other activity like disply and all are failed including the mobile was not shut down also. After that, two or three days they tel me that your phone is now ok. When i received my phone and they are download the application and during that the mobile again switch off and not working properly and not start again.
So i want to ask you that what is going with the quality of your company? In this four month ia have use my phone hardly two month and two month the phone was going to your dealer or your service station.
So please give me satisfactory reply and changed my phone with immediate effect otherwise i want to go to consumer protection council.
Give me reply as early as possible. Because there are so many data loss i have with your earlier phone.
Kalpesh Buch [protected]