[Resolved]  Sony Ericsson / Xperia X10i — Fwd: Sony Ericsson Contact Center, Ticket: 88220782 : Battery Problem

Address:

Faridabad, Haryana

[protected] Forwarded message[protected]
From: Ajay Kumar Pareek <[protected]@gmail.com>
Date: Fri, Nov 26, 2010 at 12:55 PM
Subject: Re: Sony Ericsson Contact Center, Ticket: 88220782 : Battery Problem
To: xperia.[protected]@support.sonyericsson.com



Dear Sir / Madam

With reference to my below emails, I visited your service center today with my mobile phone charger and I was informed that the PCB needs to be replaced and it would take around 7 to 10 days. This is my 6th visit to your service center in last one month and am not mobile because of numerous problems with your hand sets.

I am loosing my faith in Sony brand and feeling helpless without my mobile despite spening more than INR 30K.

I strongly feel that your Sony Xperia X10i phone has serious design / manufacturing problem and again requeste you to refund my money and compensate me for my visits to your service center and time I have lost being not mobile.

Regards

Ajay Pareek


On Wed, Nov 24, 2010 at 5:38 PM, Ajay Kumar Pareek <[protected]@gmail.com> wrote:

Dear Sir / Madam

I have submitted my handset at your Noida Service Center (M/s. Neeru Enterprises, P-21, KFC Basement, Sector-18) vide work order number "SE[protected]" for problem with my handset on November 15, 2010. Its software was duly updated but again this set developed problem on November 20, 2010 as I could not make it ON.

Then, I again visited your service center on November 22, 2010 and deposited the my phone (old work order number "SE[protected]" dated November 22, 2010) and its battery for their evaluation. Till this time there is no feedback available from your service center except that my phone is still being tested.

I am really worried about the quality of this handset on its software capability and battery back-up and strongly believe that the set (Xperia X10i), I bought has manufacturing defect and have not been able to be mobile since last 10 days. IMEI number of this set is "[protected]" and battery serial number is "058768".

I demand that the money I spent on this phone should be returned to me at the earliest. Please revert.

Regards

Ajay Pareek
[protected]

On Wed, Sep 8, 2010 at 4:58 PM, <xperia.[protected]@support.sonyericsson.com> wrote:


MyPhone Fun & Downloads Update Service
Dear Ajay,

Thank you for contacting Sony Ericsson Contact Center.

With the reference to your mail, we do understand your concern.We comprehend your sentiments over the delay in contacting you.We apologize for the inconvenience caused to you.We would request you to visit at the Sony Ericsson service center to resolve your query.


Best Regards,

Gaurav Jetley
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL








Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


[protected][protected][protected][protected]











[protected][protected][protected][protected]

[protected]@gmail.com, 31/Aug/2010 09:16:54 EST

From: Ajay Kumar Pareek, [protected]@gmail.com
To: , xperia.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 88220782 : Battery Problem

My handset is Xperia x10i.

Best Regards
Ajay Pareek
[protected]


On Aug 31, 2010 5:57 PM, <xperia.[protected]@support.sonyericsson.com> wrote:


MyPhone Fun & Downloads Update Service
Dear Ajay,

Thank you for contacting Sony Ericsson Contact Center.

With the reference to your mail,we request you to kindly confirm thehandset model number, so that we can assist you in the better way.

Best Regards,

Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL








Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


[protected][protected][protected][protected]











[protected][protected][protected][protected]

[protected]@gmail.com, 27/Aug/2010 18:03:28 EST

From: Ajay Kumar Pareek, [protected]@gmail.com
To: , xperia.[protected]@support.sonyericsson.com
Subject: Battery Problem

I am getting a backup of only one hour. Please advise how to get my battery replaced?

Best Regards
Ajay Pareek
[protected]



[protected][protected][protected][protected]

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:88220782,2]



xperia.[protected]@support.sonyericsson.com, 31/Aug/2010 17:57:34 IST

From: , xperia.[protected]@support.sonyericsson.com
To: , [protected]@gmail.com
Subject: Sony Ericsson Contact Center, Ticket: 88220782 : Battery Problem

MyPhone Fun & Downloads Update Service
Dear Ajay,

Thank you for contacting Sony Ericsson Contact Center.

With the reference to your mail,we request you to kindly confirm the handset model number, so that we can assist you in the better way.

Best Regards,

Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL








Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


[protected][protected][protected][protected]











[protected][protected][protected][protected]

[protected]@gmail.com, 27/Aug/2010 18:03:28 EST

From: Ajay Kumar Pareek, [protected]@gmail.com
To: , xperia.[protected]@support.sonyericsson.com
Subject: Battery Problem

I am getting a backup of only one hour. Please advise how to get my battery replaced?

Best Regards
Ajay Pareek
[protected]



[protected]@gmail.com, 27/Aug/2010 18:03:28 EST

From: Ajay Kumar Pareek, [protected]@gmail.com
To: , xperia.[protected]@support.sonyericsson.com
Subject: Battery Problem

I am getting a backup of only one hour. Please advise how to get my battery replaced?

Best Regards
Ajay Pareek
[protected]





--
Regards

Ajay Pareek | Mobile:[protected]| Email: [protected]@gmail.com| skype: ajaypareek |

Please consider the environment before printing this email





--
Regards

Ajay Pareek | Mobile:[protected]| Email: [protected]@gmail.com| skype: ajaypareek |

Please consider the environment before printing this email





--
Regards

Ajay Pareek | Mobile:[protected]| Email: [protected]@gmail.com| skype: ajaypareek |

Please consider the environment before printing this email