[Resolved]  Sony — Defective Vaio VPCEB14EN Laptop

Address:

Gurgaon, Haryana

Dear Sir/Madam,

I have bought a Sony Vaio Laptop (Model: VPCEB14EN) on 26th June 2010. Just after 40-50 days my laptop's screen started flickering and sometimes it just black out. So I took my laptop to the Authorised Service Center ADVANCE ELECTRONICS LGF 4-6D SUSHANT SHOPPING ARCADE SUSHANT LOK - 1 GURGAON - 122009. My laptop was in their custody for 5 days and then they called me and said that they have checked it thoroughly and there is nothing wrong with it. So I collected it from there.

Just After 1 day the screen again started flickering and I again visited the same service center. They again took 5 days to examine it. As I reach home and started working on my laptop, I felt that its wi-fi range is reduced badly. Now its wi-fi works just within the 3-4 metres range of the router. I contacted the technician at the service center who took care of my laptop for 5 days regarding this issue and he told me to update my network driver. I updated it as he told. But it didn't affected anything. I called the technician again and now he is telling me that he cannot do anything.

I filed a complaint against them to Sony India Pvt. Ltd. (Sonyindia.[protected]@ap.sony.com) with Reference number: 5935774 But I never got any reply.

I again visited the same service center and got my LCD screen replaced but the wifi was still not working. Few weeks later I again filed a complaint against Advanced Electronics to (Sonyindia.[protected]@ap.sony.com) with reference number: 6110183 but I got no reply from Sony India. I again submitted my laptop to the same service center and got my wifi chip replaced which took them 12 days to replace it.

Ever since I got my laptop back I started feeling same issue (Flickering) with my laptop's screen. I am sure that this is a defective piece. I submitted my laptop at Sony India's service center 4 times and their pathetic service didn't do any help.

I am really upset with their customer service and their product. Kindly help me to get my money back in return of this laptop.

My Laptop details are below:

Serial Number: [protected]
Model No: VPCEB14EN
Date of Purchase: 26 June 2010
Purchased from: M/s Computer Zone, Lajpat Rai Road, Near Kamal Chowk, Jagraon Distt. Ludhiana

With Thanks,
Keshav Goyal
Aricent Technologies, Plot 31
Electronic City, Sector 18
Gurgaon , Haryana (INDIA)

Email: goyal.[protected]@gmail.com
Mob: [protected]