[Resolved]  Sony India / Home Theatre (Dav - Dz390) — Non installation of product.

Sir,
I have purchased a DVD Home Theatre, Model No- DAV-DZ390 (Sl No. 6107605) from Great Eastern Trading Co., SN Banerjee Road, Barrackpore, North 24 Parganas, West Bengal vide invoice no -2394 on 30 Sep 2009. As per the dealer the installation is free of cost and should be carried out within 48 Hours. But till date even after 72 Hours nobody from the company's installation team has turned up and also the dealer is not responding in a positive way. I have already sent an e-mail to Sony customer care vide acknowledgement no.- 436344, but other than an auto generated acknowledgement there has been no correspondence from the company's customer care also. The product is lying packed as provided to me by the dealer. So, I request you to kindly intervene for early installation of the product. Also I would like to know that in case the company's team doesn't turn up for long and I get the product installed through other sources, will the guarantee cease to exist?