Sony India Complaints & Reviews

I have purchased C510 mobile from HotSpot Retails Ltd (c-134/B Sectore-61 Noida 201301,UP).After 3months i was facing the problem in the display, screen is divided into two parts then i visited the Sony authorized center for the problem that they were said me that mobile software is not working properly so we need to update mobile software, they updated and problem was resolved for few days. but again we are facing same problem
so we again visit to Sony authorized service center in Noida(Neeru Enterprises, P-21,
KFC Basement, Sector-18,Noida).my work order number is SE[protected] and My Phone is in Warranty period .
they took 100/- rupees from me for service and said we inform you total charges required
to repair your phone. So they called me and Service center people are saying that you have to pay 1950/-Rupees
to get it repaired .

Please help us.

Arya Veer
[protected]@gmail.com

Dear Sir,

I and my collegues have purchased your Sonyerisson mobile model W205 each one. When we purchased, the shopkeeper told that this mobile is having GPRS facility and it can be connected with PC with suitable PC suite using USB cable. We downloaded the PC suite from internet and we bought the recommended USB cable DCU-45 also. We downloaded the dialup facility from our Airtel network. When we connect this mobile to computer using USB cable, the display will be : "File transfer". It has not changed to phone mode to work as modem. We took this mobiles to the nearest service center, Krishna Cell service,Erode and they told that this mobile doest not have the facility to work as modem. We cannot use this mobile as modem using PC-suite. We shocked by hearing this statement. Because we bought the 2 nos of this model for browsing the internet using GPRS as well as with PC suite.

1. can we use this model as Modem in PC with suitable pc-suite?
2. If can, what is it pc-suite software?
3. And what should we change in the mobile setting?

Note: IME no: [protected]
Battery no : 144604SWLBTM
Purchase on: 05/04/2010.

Waiting for your reply

A.Mohamed Yasin & V.Vijayakumar
M/S Mahindra Water Utilities Ltd,
Erode

I AM USING SONY ERICSSON AINO,WORKING FINE.BUT THERE IS ONE PROBLEM THAT, I AM NOT ABLE TO CHARGE MY AINO THROUGH ITS ORIGINAL CHARGER BUT WHEN CONNECTED VIA USB CABLE TO PC ITS CHARGING. I TRIED WITH NEW CHARGERS ALSO, BUT NO SOLUTION. I AM NOT ABLE TO CHARGE MY HEADSET ALSO.BUT MY PHONE IS WORKING PROPERLY. CAN YOU PLEASE HELP ME WITH THIS

I MADE AN ORDER FOR A CAMERA FROM INDIAPLAZA PAID RS4000/-WITH MY CARD ENDIND 3674 ON 28TH JUNE, WITH THE ORDER NUMBER IN[protected]. IMMEDIATELY I RECEIVED A CONFIRMATION IN MY MOBILE FROM MY BANK THE AMOUNT IS DEBITED, AND ALSO A SMDS IN MY MOBILE FROM INDIAPLAZA MENTIONING TANKINK YOU FOR THE ORDER. BUT WHEN I ENTER THE INDIAPLAZA WEBSITE USING MY USERID, IT SAYS, THE ORDER IS CANCELLED. THERE IS NO EMAIL ID TO CONTACT INDIAPLAZA. ANY EMAIL ID IS A CHEAT THAT ALWAYS RETURNS BACK. I RECEIVED AN EMAIL FROM THE INDIA PLAZA WITHOUT ANY NAME, MENTIONING THE AMOUNT WOULD BE REFUNDED. ANYONE WHO ORDERS THROUGH INDIA PLAZA WOULD BE CHEATED. I DO NOT KNOW IF THERE IS ANY GOOD IN REGISTERING THIS COMPLAINT IN THIS WEBSITE. WHEN WILL THIS INDIAPLAZA WOULD SHUTDOWN WHO IS CHEATING MONEY. WHO IS GOING TO TAKE ACTION. HOWTO TAKE ACTION. INTERNET FRAUD BUSINESS COMPANY.

dear sir,
I K.Venkata ramani purchased sonyericsson mobile model T715 from VAIBHAV ENTERPRICES,Himayatnagar.on 06/03/10 vide invoice no:803996.
ON 28/03/10 display lost we on 29/03/10 we rushed to near by service center SREETEL complaint receipt no:2358 he asked us to come after 3 hours it will be rectified, but after 3hours when we cheked in service center it was on and took back and we replaced our sim again the same problem,we went again to complaint the person irresponsibly throud our mobile and said us to getout and complaint where ever you like we wont repair your mobile,so i went near by police station and complained about the situation the cops came and asked them to come P.Station but on several request wetook our complaint back and he promise us that he replace new handset wehanded over the set,after so many requests he gave back telling that new hand set 0n 1 April 2010 2;27pm work order num;se310st110478,IMEI/serial no;[protected] fault code 16-HW part defective,10-ship ti/escalate,16-HW part defective 11-swap handling but from last 2 months loosing memory from phone and camera not working at all.

I have purchased this mobile s-312 , Rs. 5,150/- at andheri Shop on dt.12/06/2010 and next day have a little liquide damage, now it is not working.I have given it for repair at Sony authorised servicecenter. Service center people are saying motherboard is totaly Damage that you have to pay 4500/-Rupees to get it repaired & Costomer service charges RS. 150/-
My Phone is in Warranty 1 year period
This product is having lots of problem since from the day it has been launched. Pleas give us any solution for this matter becuase handset is Rs. 5150/- & its service charges 4500/- plus Rs. 150/- its to high. what i can do legal action please tell me.

I have made following complaints to the Sony India regarding the poor quality of service they provide to vaio laptops under warranty but they are doing nothing except that their product is all right. please pursue my matter.


Flag this messageRegarding poor quality of service provided to the Vaio Laptops under Warranty.Wednesday, 30 June, 2010 8:32 PMFrom: "faizan khan" <[protected]@yahoo.co.in>Add sender to ContactsTo: [protected]@ap.sony.comCc: sonyindia.[protected]@ap.sony.comBcc: "Subhashis Bagchi" <subhashis.[protected]@ap.sony.com>To,

The Service Head,

Sony India



Sub: Regarding poor quality of service provided to the Vaio Laptops under Warranty.



I have the following complaints:



1. That I have purchased VAIO notebook model No. VPCCW12EN bearing serial no.[protected] from UNIQUE INFOWAYS (P) LTD. Nehru Place , New Delhi on 23.12.2009



2. That I was observing white spot on the LCD of Laptop, and when I took the laptop on 02/06/2010 to the Authorized Service Centre of Sony at Allahabad U.P. i.e. CARE & CARE, I have been informed by the Service Engineer that one Pixel of LCD is dead and the LCD will be replaced.



3. That on 04/06/2010 I have taken the Laptop back from the Service Centre. I observed that the colors on the LCD were not the same as earlier. I tried to calibrate the colors but haven’t been successful. The colors tend to remain the same after restarting the system.

4. That the Authorized Service Centre of Sony at Allahabad U.P. i.e. CARE & CARE, was then under renovation so I didn’t received any help from them till 22/06/10.



5. That on 23/06/10, I again took the laptop to the service centre where the service engineer failed to solve the problem of colors and color calibration.





6. That I deposited the laptop with the service centre having Job Information No. CCA169 dated 24/06/2010 and on inquiring on the 24/06/10, the service engineer said that there is some problem with the replaced LCD. he said that on connecting the laptop with a different LCD, the colors were as they should be

with the VAIO laptops.



7. That I didn’t take the possession of the laptop. The service centre at Allahabad has sent the laptop to the Lucknow service centre for further rectification. Service engineer at Lucknow said that there is no problem with the laptop and that I m unnecessarily bothering the service centre people. The views of the service engineers at Lucknow and Allahabad seem to differ on the same issues of colors. And if there was no problem then why did the service centre at Allahabad sent it to Lucknow service centre.



8. That my laptop is still in possession of your service center at Lucknow and no concrete reply has still came from your people.



9. That your service head person at Lucknow has been calling me since Friday the 25/06/10 ,who is having the possession of my said laptop, and saying that there is no problem in your laptop and its that unnecessarily I am bothering the service centre persons. In contrast your service centre people at Allahabad are saying that there is some problem with the replaced LCD.



10. That upon calibrating the colors in the laptop, the colors tends to just stay till the time of restarting the system and returns to the original state as it was before calibrating the colors.



11. That your service centre person at lucknow called me again on the 28/06/10 at 10.55 am to take permission to start recovery in the said laptop but didn’t even called me till 29/06/10 until I called him at 8.28pm to ask as to what has happened after starting the recovery in the laptop. It seems as if I have given the laptop for some research and development purpose.



12. That the yellowish shades in the videos appear grayish on the LCD. Upon reiterating this point to your service centre person at Lucknow , he is saying there is still no problem with the laptop.



13. That if you continue giving such service to your customers, it may happen that the customers will loose the possession of the product because it will be with your service centre for most of the time as in my case.



14. That it shows the ability of your service people which you have installed at various places calling them as service centers where two people differ on the same issue. As in my case where your people at Allahabad and Lucknow service centers are differing on the same issue causing the harassment of the Customer. And Sony being a multinational brand, this is not expected from your people.



15. That if the problem arising in the Laptop will be not be resolved at earliest then I will have alternative except to take the Legal recourse against Sony India, and you will be also saddled with the cost of the Litigation.



I therefore request you to kindly do the needful in the matter immediately so that the matter be resolved.





Regards



MOHD FAIZAN KHAN

R/o- 30C/9 KANPUR ROAD

CIVIL LINES, BEHIND HARI MASJID,

ALLAHABAD-211001

Mob.no-[protected]

Dated: 30/06/2010


--- On Tue, 29/6/10, faizan khan <[protected]@yahoo.co.in> wrote:


From: faizan khan <[protected]@yahoo.co.in>
Subject: RE: complaint
To: "SubhashisBagchi" <subhashis.[protected]@ap.sony.com>
Cc: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com
Date: Tuesday, 29 June, 2010, 11:47 PM


To Sony India



Sub: Regarding poor service of your product.



I have the following complaints:

1) That my laptop is still in possession of your service center at Lucknow and no concrete reply has still came from your people.

2) That your service head person at Lucknow has been calling me since Friday the 25/06/10 ,who is having the possession of my said laptop, and saying that there is no problem in your laptop and its that unnecessarily I am bothering the service centre persons. In contrast your service centre people at Allahabad are saying that there is some problem with the replaced LCD.

3) That upon calibrating the colors in the laptop, the colors tends to just stay till the time of restarting the system and returns to the original state as it was before calibrating the colors.

4) That your service centre person at lucknow called me again on the 28/06/10 at 10.55 am to take permission to start recovery in the said laptop but didn’t even called me till 29/06/10 until I called him at 8.28pm to ask as to what has happened after starting the recovery in the laptop. It seems as if I have given the laptop for some research and development purpose.

5) That the yellowish shades in the videos appear grayish on the LCD. Upon reiterating this point to your service centre person at Lucknow , he is saying there is still no problem with the laptop.

6) That if you continue giving such service to your customers, it may happen that the customers will loose the possession of the product because it will be with your service centre for most of the time as in my case.

7) That it shows the ability of your service people which you have installed at various places calling them as service centers where two people differ on the same issue. As in my case where your people at Allahabad and Lucknow service centers are differing on the same issue causing the harassment of the Customer. And Sony being a multinational brand, this is not expected from your people.

8) That some serious and necessary direction is required on your part, so that the problems be rectified at earliest and I get the service of your product.





Regards

MOHD FAIZAN KHAN

30C/9 KANPUR ROAD

CIVIL LINES

ALLAHABAD .

Mob.no-[protected]

Dated:29/06/10








--- On Fri, 25/6/10, Bagchi, Subhashis <subhashis.[protected]@ap.sony.com> wrote:


From: Bagchi, Subhashis <subhashis.[protected]@ap.sony.com>
Subject: RE: complaint
To: "faizan khan" <[protected]@yahoo.co.in>
Date: Friday, 25 June, 2010, 10:08 AM




Dear Mr. Khan,



Greetings from Sony India.



Thank you for writing to us and giving us an opportunity to support you.



We are expediting all necessary actions to resolve the matter as early as possible. We are advising our Regional office to look into the matter and extend immediate support so that the product may be repaired & returned back to you.



The inconvenience caused to you is sincerely regretted.



With Regards



Subhashis Bagchi

Customer Centric Division


From: faizan khan [mailto:[protected]@yahoo.co.in]
Sent:[protected]:20
To: Care, Sony India
Cc: SID ServiceHead
Subject: complaint



hi,

this mail is in reference to the service provided by the SONY INDIA to me at ALLAHABAD

through CARE AND CARE SERVICES PRIVATE LTD.



I have the folowing compalints :



1) That i have purchased a sony laptop on 23/12/2009 model-VPCCW12EN having serial no.[protected] and the month of june 2010,one pixel on the LCD screen got dead for which the sony service center which is CARE AND CARE -ALLAHABAD has given me replacement for the faulty LCD.

But after the repalcement of the LCD,I am not getting the same color features for which i have mailed you earliar.

2) That your sercive center here in allahabad reamained closed for almost 15 days because of renovation aggravating the problem of quick service.

3) That on taking the laptop to your service center, the people there have failed to give me service for which the Job and Log information is as:CCA169 dated 24/06/10.

4)That your service center people will now send the laptop to your head office in Lucknow on the 26/06/10 which means further delay in your service.

5)That on inquiring with the service center people, they said that there might be some other problem might be on the mother board but when i have given the laptop for the first time to your service center people the only problem was with the dead pixel on the screen.



Kindly take immediate action so that i get the best service of your product.

please revert back.



MOHD FAIZAN KHAN

MOB.NO-[protected]

--- On Thu, 10/6/10, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:


From: SonyCare <Sonyindia.[protected]@ap.sony.com>
Subject: RE:'SonyIndia=[protected]' General Info - MOHD FAIZAN KHAN
To: "faizan khan" <[protected]@yahoo.co.in>
Date: Thursday, 10 June, 2010, 12:02 PM

Dear Mr.Khan,



Greetings from Sony India.



This is in reference to your email.



We would like to inform you that VAIO is a Carry in Product.Therefore, we would request you to kindly deposit the set at M/s Care & Care, Allahabad.

We assure you that matter will be resolved at earliest and upto your satisfaction.



Assuring you best of our support always.



For Sony India Pvt Ltd.



With Warm Regards

Vineeta Tyagi

Regional Customer Care Incharge-North

I bought a Sony Ericsson J105i on 31-01-10 from Mobile Store Hajra,Kolkata-26.IMEI No.[protected].from the 3rd week of June'10 problem in my speaker started as a result the call receiver on the other end could hear nothing or very low.I submitted my handset at Sony Ericsson's service centre at Poddar court on[protected]work order no.SE310ATS11707) after repeated follow ups with Sony's customer care centre at Gurgaon and two of Sony's service centres at poddar court & 2 Ripon Street at Kolkata I was informed from Ripon Street on 25-06-10 that my hand set has been repaired and I can take my delivery from Poddar court on 26th.However even after taking the delivery on 26th the same problem persists proving that virtually no repair has been done.After helding up my phone for 5 days they are giving the phone back in same old condition.
I want a redressal of my harassment.

Kaushik Aich([protected]@gmail.com)
Hand Phone No.[protected]
Kolkata

I bought a Sony Ericsson K330 mobile.It is under guarantee till now.My mobile has many problems.There is very weak signal gain,it hangs frequently,messages are not being sent irrespective of network coverage.I serviced my mobile in your service center for five times within 8 months.Eventhough the problems are not rectified fully.I am not satisfied with this product and your service.They are not responding positively.

This is making me annoyed.So I need for the replacement of the mobile immediately.

i am owner of a sonyericsson cell phone. recently my cellphone was damaged due to liquid.
it was just 1 month old.
The SONYERICSSON service center {address:- OPERA ELECTRONICS PVT LTD, 118, Elliot Road, Near mullick bazar.- tel ph=[protected]}
they told me i am not getting any warranty . i agreed with them and gave the phone for repair.
after two days they told me estimated amount of rs:1702.
as minor parts was damaged but the phone was working before submition.
when they delivered after two days....i paid and again after two days the same problem of keypad problem and speaker problem occoured and when within 15 days i re submited the phone to them and called after two weeks...they are saying that they wont b able to rectify the problem and would return the set and also complained about a second time liquid damage.
the phone is becoming more problematic as it was from the begining just before i submited the phone.
please take due steps.
thanking you.

Dear Concern,

This is regarding a complaint on Big "C" Mobile Store at mahabubnagar(Dist), A.P. I have purchased a mobile Sony Ericsson W205 model for Rs.5000/- on D:[protected] when I enquired about the price same day other stores like Mobile Store and Website also it is showing MRP.Rs.3695/-. After knowing this I gone to Big C and ask Mahesh Incharge of store for a computerized bill he given me manual bill only. He said that there is no computerized bill from our store we are giving.
In this regard I am requesting you to take a necessary action on this Big C mobile Store at Mahabubnagar.

Regards,

Shadjil,
[protected]

I have lost my Sony Vaio PCG-TR3A Silver color laptop from khandeshwar station, navi mumbai on 22 June 2010 at 9.40pm. If found please return. Contact [protected] / [protected]. Reward confirmed. Consist of important data.

i just want to say that im 15 years old and i just bought my new first sony VAIO laptop model VPCEA15FA/W WHITE and after two and a half weeks it suddenly hang up! from the beginning it was so slow to turn on and off. Yesterday night june 22, 2010 I send it back to where i bought it and they said that they would fix it because the laptop itself has a defect. i just want to say that I'm very disappointed on your SONY VAIO laptop brand.

dear concern,
i purchased a sony vaio laptop model number eb16. From the day of purchase their was a fault in the speakers. i went to sony custamer service to replace the same... they took about one amonth for it as response by them was very slow and neglecting. im not satisfied with the service.. though after a span of so many days they have changed but its same problem occuring now as well......I WANT THE COMPANY TO TAKE A SERIOUS ACTION. i want a replace of my model..... do revert back

facing problem with w395 like call drops,no signal,low loudspeaker problem..
taken to to service center(dwarka),after 10 days,they said,now its working.. fine..
educa them still low volume in lousdspeaker and call drops as well..they were agreed,so sent back to okhla centre once again,after one week,they said,its fine now..about loudspeaker it the the real volume,and call drops will not effect as mother-board has been changed.
still problem remains the same>>
IMEI:[protected]-0
imeisv:28
num #:[protected]

i had purchased a sony viao laptop costing near about 45000. after few months of purcahse, one day suddenly when i switched on the laptop, it screen displayed wierd things(white screen with lines and a black spot at the corner). i took it to the sony service center where they told me that the lapto's TFT has got damaged and needs to be replaced by a new one. the laptop is STILL IN WARRANTY period but the sony service center people are asking for rs 14000 for repair. they say that TFT has been damged due to pressure applied at the corner of the laptop while opening it . i dont understand how a girl like me can apply so much pressure that it can break laptop's screen TFT. AND THE MOST ASTONISHING THING IS THAT LAPTOP SCREEN GLASS IS COMPLETLY INTACT AND DOES NOT HAS EVEN A SCRATCH, THEN HOW CAN TFT THAT IS BEHIND THE GLASS BE BROKEN BY THE USER.

THE FACT IS THAT SONY HAS SUPPLIED A VERY POOR QUALITY LAPTOP AND THEY ARE NOT TAKING RESPOSIBILITY FOR IT.

MY 45000 RS HAV GOT WASTED AS AM UNABLE TO USE THE LAPTOP WITHOUT ITS DISPLAY

I was a customer of SONY for the past 15+ years. In 2008 December, I bought a 32" Bravia S Series LCD TV for Rs. 36000, primarily for the use of my parents. I was more than happy till last month since it started developing problems like switching off automatically. I contacted the SONY service center and the technician came, checked and advised to replace the faulty board for Rs. 5600. After 1 week my TV started behaving weird again. I contacted the same service center and they came in, inspected and discovered that the LCD panel is gone and needs to be replaced for Rs. 16000.
Now I realize that I already spend Rs. 36000 + Rs.5600 for a disposable TV - which worked for just 17 months and again spend 16K more ??? I bought this TV just thinking that the product quality is superior to others in the market and will last for a longer period. I wonder what product quality is SONY maintaining to cope up with the Indian conditions? If the voltage fluctuation is a problem in India, why cant SONY have the intelligence built to cope up with this kind of surges?

DEAR SIR,
IN MY SONY CTV SOME PROBLEM ARISES ON 25.05.2010. ON DATED 26.05.2010 I VISITED ONUS SERVICES(SERVICE CENTRE OF SONY AT PATNA,BIHAR) FOR THEIR SERVICES. THEY ASKED ME FOR PAPER OF CTV.THEN I SUBMITTED MY PAPER ON 27.05.2010 AND DEPOSITED A SUM OF RS-276/- FOR SERVICE CHARGE AS DEMANDED BY ONUS SERVICES. ON 28.05.2010 ONE REPRESENTATIVE OF ABOVE SERVICE CENTRE VISITED MY HOUSE FOR REPAIRING, BUT HE TOLD TO SEND CTV AT SERVICE CENTRE. THEREAFTER HE DISMANTLE THE CTV WHOLE KIT AND ASKED TO DEPOSIT IT TO ABOVE SERVICE CENTRE.ON 29.05.2010 I DEPOSITED COMPLETE KIT TO ABOVE SERVICE CENTRE FOR RECTIFICATION, BUT TILL DATE NEITHER THEY RESPONDED NOT RECTIFIED MY TELEVISION EVEN THOUGH I AND MY WIFE TELEPHONE THEM SEVERAL TIME BUT NO RESPONSE RECEIVED FROM THEM. I ALSO MAIL TWO REQUEST TO SONY MAIL ID TO LOOK INTO THRE MATTER.BUT NO RESPONSE RECEIVED FROM THEM. I KINDLY REQUEST YOU TO DO NEEDFUL SO THAT NO HARM CAUSE TO ME.

Dear all,
I bought G900 mobile from hot sport(Marathali 01.11.2009). They told if any problem contact to sony service center. I contact sony service center and given for repair .After repair I got back from sony center after approx 1 month .Till now my mobile have same problem (hanging problem). I am not able to use .


Old IMEI No : [protected]
New IMEI No : [protected]

Please suggest me .

Dear Sir/Madam,

This is to bring to your kind attention the regretful state of affairs that I am currently experiencing on account of having purchased a 40GB Playstation-3. The system was purchased in February 2008 from "SONY WORLD" at Park Street (EASTERN CARPETS PVT.LTD. 29 PARK STREET CENTRAL KOLKATA - 700016) in Kolkata with a warranty period of one year. Being an avid gamer, it was after much thought and serious research, that I chose from amongst-
(i)upgrading my Desktop (PC)
(ii) buying an XBOX 360 from Microsoft, and
(iii) buying the Playstation-3 from Sony.

As it turns out, buying the Playstation-3 has been the most illogical thing to do. The system was working fine for a year and a half after which, it ceased functioning abruptly. Thereafter, I have been unable to switch on the system. To add to this, I have been informed by the personnel at the Sony Service Center (32, Hazra Road, Kolkata.) that Playstation-3 is not repaired/serviced in India as matter of policy. Upon enquiring for an alternate solution, I was informed that the system being more than 2 years old, I would, at best be given a 15-20% discount over the retail price on a new replacement. Considering the fact that I bought my system for a price of Rs 25, 000/- and that the new consoles are being sold at a price of Rs 18,000/-(approx), I do not see reason as to why the payment of Rs 14,000/-(approx, after discount) for a replacement is justifiable by any yardstick of imagination.

The matter is even more disheartening due to the fact that I paid a premium over the prevailing black market price at the time of purchase, only due to the fact that I did not want Service/Repair of the console at a later time to be hindered. To show the least amount of responsibility to a customer, the personnel at SONY should have at the very least, bothered to inform me of the Service/Repair Policy of SONY India w.r.t to the Playstation-3, at the time of purchase. Unfortunately for me, the same did not happen. I was assured that all Service/Repair needs will be carried out at the authorised service centers. If the right information had been provided to me, I would have had changed my mind and opted for and XBOX 360 instead.

In effect, after around 1.5 years of having paid Rs 25,000/- to buy a console, I'm left with two options-
(i) buy a replacement for a discounted price of around Rs 14,000/-( more than half of what I had initially paid)
(ii) throw it away since it serves no purpose now.

In view of the above, I fail to understand how Sony India justifies the following statements on its website-

"One of the most recognized brand names in the world today, Sony Corporation, Japan, established its India operations in November 1994, focusing on the sales and marketing of Sony products in the country. In a span of 15 years Sony India has exemplified the quest for excellence in the world of digital lifestyle becoming the country’s foremost consumer electronics brand. With relentless commitment to quality, consistent dedication to customer satisfaction and unparalleled standards of service, Sony India is recognized as a benchmark for new age technology, superior quality, digital concepts and personalized service that has ensured loyal customers and nationwide acclaim in the industry."

As far as I understand, concealing factual information about the true nature of Service/Repair to a customer at the time of purchase and forcing (since there is no other alternative) the customer to "buy" a "replacement" at a discounted price do not appear to be an effort in the direction of " commitment to quality, consistent dedication to customer satisfaction or unparalleled standards of service." At best, it can only be termed as an unethical attempt to force existing customers into buying the same product over and over again whilst not even upgrading the product.

Having made a product as brilliant as the Playstation-3, it is the "after-sale" service from SONY which has left customers like me feeling cheated. I sincerely hope that I have been able to put forth my plight and request you to come up with a viable solution to the problem at the earliest.