[Resolved] Sony India / PSP 3004 — Product not repaired within warranty | |
I purchased a Sony PSP model 3004 on 15th Feb'09 from Sony Centre, Palm beach Road, Vashi, Navi Mumbai. Sl no. of the device is 0274535 and the Tax Invoice no. of Sony Center is 6525/08-09 The PSP screen does not show the information correctly. I took this to the nearest service centre at Sri Sai in Sector 5 Vashi as this is in Warranty The person refused to accept the product for repair just by looking at this and saying this is damaged. He said this can only be replaced by making 50% of the charges as the LCD has got burst from inside There is absolutely no sign of any physical damage to the PSP. He refused to even give this in writing that he is not accepting the PSP because it is damaged. I then complaint to their service head in Mumabai at Chandrashekhar.[protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com, [protected]@gmail.com The response was again stating thatthe device is broken /damage the same cannot be consider in warranty services as per warranty term and condition. I again informed that there is no sign of any physical damage. The LCD looks to be partly displaying the data due to its manufacturing defect and hence it must be replaced at no cost to me. Despite several reminders to them they are not responding to my complaint. kind regards // Prakash Veer Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
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Dear Mr Veer,
Greetings From Sony India Team,
Hope you would have called our Customer Care center[protected]Toll Free) and got the solution. If not, request you to call or share your contact details for assistance.
Warm Regards
Sony Digital team
Greetings From Sony India Team,
Hope you would have called our Customer Care center[protected]Toll Free) and got the solution. If not, request you to call or share your contact details for assistance.
Warm Regards
Sony Digital team
not satisfied with the terms of service and service provided:
i had internet problem and hanging problem in my phone sony ericsson walkman w8 as on 23rd of sep'12 because i was able to search on google but i was unable to synchronise my gmail as well as my fb account with phone and neither i could use fb on phone.
i went on 25sept'12 to the authorised service center of sony named as best techno solution address of which is -117, ramgali no. 4, near panchwati circle, raja park, jaipur.
my job no. was w[protected]
i was suggested to uprade my phone and i did the same and paid rs 280 for the service
but still i faced the problem of synchronising my account with phone
i talked to the technicians there who wittnessed the same problem so they reseted my phone through factory reset, connected to wifi, than he synchronised his account and showed to me.
i tried the same after getting net settings on my phone but was still unable
i got bussy due to my exams but still tried to sort out the problem
after many attempts i went to authorised sefvice center of sony at:
a19, 3rd floor, gtc mall, ajmeri gate jaipur. on 17 nov'12
i told the technician there about the problem to which he suggested me to upgrade the software for rs 300
i told him that it wasnt also 2 months time, dat i already got the phone upgraded to which he said that there is no garuntee on upgradation.
after long conversation he agreed to do the work at cost of rs 250 but i stood on my point that
Y SHOULD I PAY YOU FOR THE WORK FOR WHICH I HAVE ALREADY PAID ONCE IN RECENT TIME
AND HONESTLY I DOUBT WHEN HE AGREED TO DO THE WORK AT DISCOUNT OF RS 50
my phone is not in the warranty period
i want you to look into the matter, awaiting for a positive reply
with regards
yours sincerely
dheemant
i had internet problem and hanging problem in my phone sony ericsson walkman w8 as on 23rd of sep'12 because i was able to search on google but i was unable to synchronise my gmail as well as my fb account with phone and neither i could use fb on phone.
i went on 25sept'12 to the authorised service center of sony named as best techno solution address of which is -117, ramgali no. 4, near panchwati circle, raja park, jaipur.
my job no. was w[protected]
i was suggested to uprade my phone and i did the same and paid rs 280 for the service
but still i faced the problem of synchronising my account with phone
i talked to the technicians there who wittnessed the same problem so they reseted my phone through factory reset, connected to wifi, than he synchronised his account and showed to me.
i tried the same after getting net settings on my phone but was still unable
i got bussy due to my exams but still tried to sort out the problem
after many attempts i went to authorised sefvice center of sony at:
a19, 3rd floor, gtc mall, ajmeri gate jaipur. on 17 nov'12
i told the technician there about the problem to which he suggested me to upgrade the software for rs 300
i told him that it wasnt also 2 months time, dat i already got the phone upgraded to which he said that there is no garuntee on upgradation.
after long conversation he agreed to do the work at cost of rs 250 but i stood on my point that
Y SHOULD I PAY YOU FOR THE WORK FOR WHICH I HAVE ALREADY PAID ONCE IN RECENT TIME
AND HONESTLY I DOUBT WHEN HE AGREED TO DO THE WORK AT DISCOUNT OF RS 50
my phone is not in the warranty period
i want you to look into the matter, awaiting for a positive reply
with regards
yours sincerely
dheemant
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Greetings From Sony India Team,
We have noted your concern, would like to bring this into your notice that LCD can damage from inside without any physical damage to the product as well. A hard push on the LCD or any other mishandling can also damage the LCD.
For your satisfaction, We would still request our technical team to help you sort this problem, and personally check your product.Kindly share your contact details.
We would further request you to write us on [protected]@ap.sony.com for early resolutions or call us on[protected]Toll free).
Regards
Sony Digital Team