[Resolved]  Sony — Faulty main Panel Board

Address:

Kozhikode, Kerala

Srinivasan,
Mangavu, Pokunnu P.O
Calicut
Ph: [protected]

The LCD TV was purchased 2 years ago and suddenly the images on the screen went for a toss. After great difficulty, we managed to contact SONY customer care. The SONY technician informed that the main panel board is faulty and says that the cost will be Rs. 10,700/- We logged a complaint on SONY website. Details of the communication are as below
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Auto reply from SONY

Dear Srinivasan,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 7023836.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.
PS :- This is an Auto Acknowledgement, Please do not reply to this email
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EMail response from SONY to me

Dear Mr. Srinivasan,

Greetings from Sony India Customer Care !

In response to your query, may we request you to provide the below details for further assistance
Service Centre Contacted
Log / Job no
We assure you of our continuous support at all times.

With Warm Regards,
For Sony India P. Ltd.

P.Sushmitha
Regional Customer Care Incharge
South 1
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Reply from me to Sushmita, Regional Customer care Incharge, South 1

Dear Sushmitha,

Firstly, a lot of thanks for replying to my email. As required by you,
please find the details below

Service Center name -- Madona
Ph:[protected]
Complaint No: 5930
Fault : Main panel board
Cost informed : Rs, 10, 700 ( Including service charge)
Tech name : Mr. Rajesh: Ph:[protected]

Thanks and regards,
-Srinivasan
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Reply from SONY

Dear Mr. Srinivasan,

Greetings to you !

This is in response to your mail, regarding the repairs for your television.

As per the normal process, for newly purchased Sony products, the Company provides a 12 months warranty cover to support customers for any chance failures during the warranty period. Thereafter, any repair outside the warranty period the repair is done on a chargeable basis to customer.
It is difficult to ascertain the performance of the LCD television, as it is totally related to the usage and maintenance of the product such as the external adaptations of the A/c power / cable power fluctuations etc. which is beyond the control of any manufacturer.

Hope the above clarifies the matter and meets with your understanding

We request you to contact the service center for further service support on a chargeable basis.

We assure you of our continuous support at all times

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Just can't believe the attitude of SONY India. They sell a product costing around Rs. 40, 000/- and it breaks down in 2 years time. Replacement cost is Rs 10, 700/- and they dont provide warranty on the replaced product as well. SONY is actually looting customers like us. NEVER BUY SONY products as they are sick.