[Resolved]  Sony LCD TV Bravia - 26v300a — Sony is substandard product company

We had bought Sony Bravia Model KLV-26V300A Chasis No: 6202642 from a dealer SONY MONY (Vile Parle branch).

We paid INR 34000/- for it and it is the first TV we have bought after our marriage."ITs a Sony " and the brand was fixed in one's mind to be trusted.

The same is sparingly used as neither o[censored]s are TV buffs.

On 26th November 2009, the screen showed 4 vertical bands dividing the complete screen into 5 parts.

On submitting our request for service, we received a service engineer (supposedly ) who came to inspect the television.

He asked us whether anything like a ball had hit the tv?

One updated him that only 2 adults stay in the premises and there are no kids who will fiddle with the tv and there has nothing of that sort taken place.

He insisted that something would have hit it.

One lost one's cool as the guy was trained to put the customer down by his behavior itself. He did not carry any diagnostic kit or tools to check anything in the television. Astounding quality of Sony - Technical Surveyor.

He confirmed that in "all probabilities" "mujhko lag raha hai ki lcd panel kharab hua hai" and that you will get a call from the service centre on further action. We paid him his visit charges of INR 140.
Then we receive call from the customer service stating that the total expenses will be Rs.20, 000/-!!!
But, since the tv is not even 2 year old, we have negotiated with our superiors for the cost to be 12000/- only.
How kind of them to negotiate for us.These guys are here to fleece the Indian consumer with their charm and shrewd business policies.
One is clear that Sony has gone to dogs as a brand.
Only way they can make money is to sell sub standard goods which will survive the warranty and then make money - tons of it on service and spares. This is new mantra of SONY.They just assemble the goods with few components of proprietary nature and let the customer suffer. Customer is the King only till he buys. After that he is the most unwanted piece of if he expects quality from them.
Its a blow to one's belief in the brand.
It still wont matter to them as there are brand guzzlers like one was.
So, now one has to get a tv in and will want to smash this tv on the road and vent out one's frustration. Thats the best one can get for 34000/ spend of hard earned money.
So folks, beware o[censored]nscrupulous elements like SONY.
Wanna have a big show of protest while one smashes the TV in public...
Look after your money and your interest as all these big brands are namesake...
Thanks for bearing the ordeal mentioned above...
Regards,
Nitin Singhal
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