Sony — Low quality Sony Products

Address:

Maharashtra

I bought a Sony laptop in August 2010 from Sony showroom, Vashi. Barely after three months, the hard disk of the laptop collapsed. I lodged a complaint at their authorised service centre at Vashi – Sai Service. When, I did not receive the laptop back duly repaired in stipulated time, I lodged a complaint in their India website and received a complaint number 6660955 with a promise that Sony will look into the matter quickly and shall revert back to me. Though it was an automated mail, I was expecting some real response from Sony representative explaining why the hard disk had collapsed just in 3 months! However I did not receive any call.

After a few follow-up with the Sai service centre in Vashi, I received my laptop back, but again after2 months, the charger failed. It has been given back to Sai Service for replacement again and I hope to receive a new one in some day though Sai Service has promised to give the replacement in 3/4 days.

Earlier to this, I bought a Sony music system, which did not work even for 12 months. I gave complaints, repaired in Sai Service, replaced the CD reader, but still it did not work. After the repairing, it works for a month or so and then stops working.

I strongly believe that Sony quality has deteriorated drastically and now it sells mostly low quality craps in the market. Be careful about SONY.