[Resolved]  Sony Mobile India — Delay in repairing of touch panel, cost too much

Address:

Indore, Madhya Pradesh

Dear Sir,
I purchased Sony Xperia Z mobile on 1st April, 2013 from Vasundhara Mobile shop Indore. This mobile touch panel was suddenly broken in my trouser’s pocket without any injury and impact on 26th May, 2013.
Immediately after broken touch panel I contacted to Sony designated service center in Indore. They replied that this is physical damaged and repairing charges would be more than INR 20000 (more than 50% cost of mobile). This was quite surprising in view of high repairing cost (In other companies mobile touch repair costing are within 10% of total cost of mobile).
I contacted Sony customer care by phone and their designated email address several time. They asked service job sheet no. So I finally submitted mobile phone to Sony designated service center in Indore MP (Accel Frontline Ltd. Indore). Sony service center wanted advance deposit of INR 10000 before taking mobile phone. I deposited phone on 28th June 2013 with advance INR 10000 and informed Sony Mobile India Ltd. by their designated email address. My service job sheet no. is W[protected] and rupees 10000 advance receipt no. is AFL/13-14/501. Service center assured me that repaired phone will be delivered in two or three working days.
Since more than 20 days I haven’t received my phone. I asked several time to both service center and customer care. They have no idea about repair time. Yesterday I spoken to customer care and they replied that our service center in Indore have some issue with our account and not deposited the money hence your phone delivery may be after another fifteen days.
I am frustrated with the Sony mobile India and their franchise service center. First of all they claimed that their phone Xperia Z phone is durable and water and dust proof. How this phone touch panel is broken itself in trouser’s pocket? Is this phone having faulty or fragile touch panel? Why is costing of touch panel is so high almost 60% cost of mobile phone price. Why are not they mentioning the cost of repairing when consumer selects their product? Why the advance deposit of rupees 10000 required before the replacement of touch screen. Why they are not delivered the phone in time.
Kindly help on this matter.
Your cooperation is solicited.

Thanks

Manish kaushal