[Resolved]  Sony — Mobile phone not working properly and neither Sony nor Croma Retail Store taking responsibility of it

Address:

Mumbai City, Maharashtra

Opposite Party:
1. Sony Mobile Communications India Pvt. Ltd.
A-31, 2nd floor,
Mohan Co-operative Industrial Estate, Mathura Road,
New Delhi – 110044

2. Sony Service Centre, No. 113
Platinum Mall, Station Road, Ghatkopar (East)
Mumbai (Maharashtra)

Complaint Description:

This is the third time I am posting complaint regarding my Sony Xperia J. Neither Sony nor Croma Retails store taking my complaint seriously. I am being made fool by both the parties. When I post a complaint against them they will call that day only and say that they are looking into the matter. After that neither croma nor sony entertain the problem. I visited croma retails store, R-City Mall, Ghatkopar(West), Mumbai once again and no one there is ready to take any responsibilty to help me with my problem.I am fed up the with services provided by both the parties. They just know how to sale their products. Customer satisfaction is not even their motto. It is just to say. I called Croma Customer Care also but they just wrote down the complaint and gave me the number but no further proceeding to the complaint.

The complaint description is as follows:

I bought a new Sony Xperia J handset from Croma Retail Stores, R-City Mall, Ghatkopar (West) Mumbai on 29th March, 2013. The IMEI number of my mobile is [protected]
From last 2 months I am facing performance issues and issue with mic with my mobile.I visited the authorized Sony Service Centre in Platinum mall, Ghatkopar (East), Mumbai. They did some repair but it was all in vain. The problem with my mobile persists as it is.
I reached their Customer Support Service but got a strange reply from their technical team that I have to keep my mobile like this till they release new build for the system software. The reference number to this Customer Support Service is 95001264.
The company claims that it is not their responsibility for any performance issues. But it should be their sole responsibility to make it work well and fine till it is in warranty.

On 13th July,2013 I again visited the service centre at above stated address on behlaf of the Mumbai region head(Sony Service Centre) Ashish Parekh and got my mobile back on 16th July, 2013. But still its not working. when I tried to reach the higher offcials through customer care they refused to link me with them on line and said service centre people will help you on this. When I contcated service centre they said we can't do anything and customer care execuitives can help u on this. There is no single stand of both the departments for same thing. Its becoming very difficult now and I am getting mentally harassed by both the parties.
The reference number to the customer care call made on 17th July, 2013 is [protected].