[Resolved] Sony — Mobile phone not working properly and poor response from service centre and customer care

jacob_garg

from Mumbai, Maharashtra

Address:

Maharashtra

Opposite Party:
1. Sony Mobile Communications India Pvt. Ltd.
A-31, 2nd floor,
Mohan Co-operative Industrial Estate, Mathura Road,
New Delhi – 110044

2. Sony Service Centre, No. 113
Platinum Mall, Station Road, Ghatkopar (East)
Mumbai (Maharashtra)

Complaint Description:

This is in continuation with previous complaint whish is stated below:

I bought a new Sony Xperia J handset from Croma Retail Stores, R-City Mall, Ghatkopar (West) Mumbai on 29th March, 2013. The IMEI number of my mobile is [protected]
From last 2 months I am facing performance issues and issue with mic with my mobile.I visited the authorized Sony Service Centre in Platinum mall, Ghatkopar (East), Mumbai. They did some repair but it was all in vain. The problem with my mobile persists as it is.
I reached their Customer Support Service but got a strange reply from their technical team that I have to keep my mobile like this till they release new build for the system software. The reference number to this Customer Support Service is 95001264.
The company claims that it is not their responsibility for any performance issues. But it should be their sole responsibility to make it work well and fine till it is in warranty.

On 13th July,2013 I again visited the service centre at above stated address on behlaf of the Mumbai region head(Sony Service Centre) Ashish Parekh and got my mobile back on 16th July, 2013. But still its not working. when I tried to reach the higher offcials through customer care they refused to link me with them on line and said service centre people will help you on this. When I contcated service centre they said we can't do anything and customer care execuitives can help u on this. There is no single stand of both the departments for same thing. Its becoming very difficult now and I am getting mentally harassed by both the parties.
The reference number to the customer care call made on 17th July, 2013 is [protected].

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Aug 14, 2020

Complaint marked as Resolved

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Comments

rakumar108

from Bengaluru, Karnataka

Service — software not working properly

my software is not working properly i make seweral complaints to locol body mr. navin agrawal. Mr.Usman at allahabad, Mr.ravi at Lucknow and your Costomer care No [protected] and[protected] regarding my complaints. but they couldnot remove my problem My problem is that if I makle any type transection or any enquiry through my terminal Icul'nt make another transection or enquiry without logout my terminal.Icould not login again without delite my kookies and files from Intrnet Explorer regarding thees problem I contact to mr. Ravi at Lucknow but he do'nt give proper reply. And sins last two days he do'nt recive my phone calls so I requisting you to solve my Problems.
With thanks
Rakesh kumar srivastava
Agency Name Shooting_Point
contact no.[protected]
Allahabad

RAJAN

from Mumbai, Maharashtra

Sony — MOBILE NOT WORKING

Dear Concern,

We had purchased Sony Ericcssion Mobile (Model number W910i) on 15th june 2009 for Rs. 12, 800. Within one week phone is dead (not functioning), we had submitted the mobile to service centre at the below address.

SAP Mobile service center
Chandan mansion, Gokhale road, opp portugues church,
Dadar(W) 400028
Tel 24302805

They accepted that the peice is defective & a problem exist in its software, the piece was worked on by them for 3 days and handed over to me.
However in the very next day again the same problem accured; and again we had supmitted to the same service center.

They told us now there is a problem in motherboard, we will send it to our other service center and replace the mother board. For this process this will take minimum 15 days and maximum 20 days.

The details of my work order at the service center as following:-
Work Order No: SE309SAP10189 Date: 11th July

But there is no response from their side, whenever we go to the service center or call them they are informing us work is under process, then i called your customer care center and lodge the complaint regarding this on 31st july 2009. They promised me with in two days we will provide you the status.

Today i called up and asked about the status they are also saying the same it is under process.(already more than 20 days have passed since i first submitted the handset at the service center)

We had used the handset for one week only, within one week we faced the problem both in software as well as in hardware.

I request you to forward the same to your higher authority in your office and get them to resolve the issue on priority otherwise i have to take this matter to consumer court.

I am Appalled at the level of customers service provided by the service centers, request you immediate intervention in this matter.

We need the replacement of hand set.

Dewansh Raheja

Sony — customer care service

This is my duty to inform that I 'sanjay narang' purchased a Sony TV from preet vihar show room, invoice number-19016, model number- KLB221550A on 21.09.2010. The television is not working properly since a long time. The 1st complain was registered on 27.6.2011 where as the 2nd on 19.7.2011 but since now no customer care representative has come to check the television. The television is still in warranty period.
I hereby hope that soon a step will be taken for the same.

THANK YOU
sanjay narang
([protected])

Croma Customer Care

from Mumbai, Maharashtra

Dear Jacob Garg,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

jacob_garg

from Mumbai, Maharashtra

Just a call from your side 2 days ago and no response still yet after saying we will call back you in few mins. Do I need to send a legal notice to you people to wake you up?? I am fed up of your service. Won't recommend anyone to buy sony phones ever.

rukmangadha

from Khammam, Telangana

My new Sony experia z having led notification light problem... It showing green light continues on even there is no message calls, mails ect... Please help me out, im irritate of this..