[Resolved]  Sony — Mobile phone not working properly even after visiting service centre two times

Address:

Mumbai City, Maharashtra

Opposite Party:
1. Sony Mobile Communications India Pvt. Ltd.
A-31, 2nd floor,
Mohan Co-operative Industrial Estate, Mathura Road,
New Delhi – 110044
2. Sony Service Centre, No. 113
Platinum Mall, Station Road, Ghatkopar (East)
Mumbai (Maharashtra)

Complaint Description:
I bought a new Sony Xperia J handset from Croma Retail Stores, R-City Mall, Ghatkopar (West) Mumbai on 29th March, 2013. The IMEI number of my mobile is [protected]
From last 2 months I am facing performance issues and issue with mic with my mobile.I visited the authorized Sony Service Centre in Platinum mall, Ghatkopar (East), Mumbai. They did some repair but it was all in vain. The problem with my mobile persists as it is.
I reached their Customer Support Service but got a strange reply from their technical team that I have to keep my mobile like this till they release new build for the system software. The reference number to this Customer Support Service is 95001264.
The company claims that it is not their responsibility for any performance issues. But it should be their sole responsibility to make it work well and fine till it is in warranty.