[Resolved] Sony Mony, Borivali - West — Free gift (DVD Player) not yet received since last 6 months | |
TO WHOMSOEVER IT MAY CONCERN: I have taken an LG air conditioner from Sony Mony Borivali East shop on 19-April-2008. As it was LG's 11th anniversary in India, they had a scheme of giving away free gifts with any LG product purchase. After scratching the scratch card, an LG DVD player (model no. DV257) was written on it. I showed it to the sales preson (Mr. Atul) there. He told me to hand over the scratch card to him and said that they are collecting all such free gift scratch cards and will handover to LG company. When the gift comes from LG company, they will call me up on the telephone no. written on my bill. But, unfortunately and very surprisingly, I have not received any call from Sony Mony Borivali - West Branch from last 6 months. So I started following up with them on phone about the status of my free gift thinking that i will get it one day or hte other and also seeing that Sony Mony being a big shop will not run away. I use to talk to Mr. Atul for 4-5 months and just to tick me away he use to tell me that all gifts are pending from LG side. Once they provide all the gifts to Sony Mony, it will be handed over to me. I spoke to him every 15 days for 4-5 months. Then after loosing my patience and shouting at him one day, he told me to come with the bill. I went to Sony Mony Borivali - West Branch on 18-Oct-2008 and showed my bill to Mr. Atul and also to the shop manager Mr Jagadish bhai. He also started behaving like a professional manager. He took a xerox of my bill and told me to contact after 3-4 days. When i did so after 4 days he told me that he is in contact with LG people and will get back to me in 1weeks time. After diwali, when i again followed up with Mr. Jagadish bhai on his cell no:- [protected], he behaved very rudely with me and told me that he will get back to me in 2-3 days which he never did. Then I again went to Sony Mony Borivali - West Branch for the 4th time on 15-Nov-2008. Again i found Mr. Jagadish behaviour very rude and his attitude towards his customer very arrogant and ignorant. He gave me one no. of Mr. Saibal (Area Sales Manager LG -- [protected]). He told that he will speak to him and that i can also follow up with him on monday evening i.e. on 17-Nov-2008. When I did speak to Mr. Saibal he told me that all the free gifts had been handed over to Sony Mony Borivali - West Branch and no gift has been pending with LG. He said that he also proof that the gifts are delivered to Sony Mony Borivali - West Branch. Then again when I called up Mr. Jagadish, he did not pick up the phone as he usually does. I wrote a SMS to him informing him what Mr. Saibal from LG informed me. Listening to this he became furious and told me that you can directly talk to LG going forward and Sony Mony will not come in picture going forward. I want to mention here that all of those reading this should not take any product from any branch of Sony Mony and also spread this news to the maximum extent. These guys should be taught a lesson. If somebody from the consumer forum is reading this then please take a note of this and punish them to the maximum extent. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
I fully agree with the complainant, these big banner shop should be taught a lesson as they are behaving like god.
Reply
I fully agree with the complainant, these big banner shop should be taught a lesson as they are behaving like god.
Problem: The problem started within a week after its purchasing. It started giving the problem of incoming- outgoing hearing problem by the people who calls me on my mobile. The problem is in set only not with sim card as its perfectly working on other mobiles.
LG to bad LG to itames badd
Dear Sir,
This has reference to the refrigerator purchased on 11th nov, 2013. The refrigerator was delivered on 12th nov, 2013. The delivery man was requested by my senior citizen father and mother to kindly put the machine on the refrigerator stand which was kept ready.
However, the rude delivery person refused to keep the machine on the stand and kept it aside in one side of the hall and replied that " To put the machine on the refrigerator stand is not his job'
Really shocked about such shameless people.
However on contacting the borivali office, surprisingly the senior person Mr Dinesh also replied rudely that " to put the refrigerator on the stand is not their responsibility"
Definatley, shocked and surprised by such staff of sony mony, will never enter their any showroom in life.
If this is first day experience, what can the customer expect as after sales service from such a reputed brand " sony mony"
Will surely try to educate more and more people about the service of sony mony and request them to be away from it.
Insuch a world of huge competition, may God give some good senses to sony mony staff.
Shah Jigish B and Shah Sunita J
Cell : [protected]
7/498, MHB Colony,
Gorai Road.
Borivali West.
Mumbai
This has reference to the refrigerator purchased on 11th nov, 2013. The refrigerator was delivered on 12th nov, 2013. The delivery man was requested by my senior citizen father and mother to kindly put the machine on the refrigerator stand which was kept ready.
However, the rude delivery person refused to keep the machine on the stand and kept it aside in one side of the hall and replied that " To put the machine on the refrigerator stand is not his job'
Really shocked about such shameless people.
However on contacting the borivali office, surprisingly the senior person Mr Dinesh also replied rudely that " to put the refrigerator on the stand is not their responsibility"
Definatley, shocked and surprised by such staff of sony mony, will never enter their any showroom in life.
If this is first day experience, what can the customer expect as after sales service from such a reputed brand " sony mony"
Will surely try to educate more and more people about the service of sony mony and request them to be away from it.
Insuch a world of huge competition, may God give some good senses to sony mony staff.
Shah Jigish B and Shah Sunita J
Cell : [protected]
7/498, MHB Colony,
Gorai Road.
Borivali West.
Mumbai
Dear Sir,
This has reference to the refrigerator purchased on 11th nov, 2013. The refrigerator was delivered on 12th nov, 2013. The delivery man was requested by my senior citizen father and mother to kindly put the machine on the refrigerator stand which was kept ready.
However, the rude delivery person refused to keep the machine on the stand and kept it aside in one side of the hall and replied that " To put the machine on the refrigerator stand is not his job'
Really shocked about such shameless people.
However on contacting the borivali office, surprisingly the senior person Mr Dinesh also replied rudely that " to put the refrigerator on the stand is not their responsibility"
Definatley, shocked and surprised by such staff of sony mony, will never enter their any showroom in life.
If this is first day experience, what can the customer expect as after sales service from such a reputed brand " sony mony"
Will surely try to educate more and more people about the service of sony mony and request them to be away from it.
Insuch a world of huge competition, may God give some good senses to sony mony staff.
Shah Jigish B and Shah Sunita J
Cell : [protected]
7/498, MHB Colony,
Gorai Road.
Borivali West.
Mumbai
This has reference to the refrigerator purchased on 11th nov, 2013. The refrigerator was delivered on 12th nov, 2013. The delivery man was requested by my senior citizen father and mother to kindly put the machine on the refrigerator stand which was kept ready.
However, the rude delivery person refused to keep the machine on the stand and kept it aside in one side of the hall and replied that " To put the machine on the refrigerator stand is not his job'
Really shocked about such shameless people.
However on contacting the borivali office, surprisingly the senior person Mr Dinesh also replied rudely that " to put the refrigerator on the stand is not their responsibility"
Definatley, shocked and surprised by such staff of sony mony, will never enter their any showroom in life.
If this is first day experience, what can the customer expect as after sales service from such a reputed brand " sony mony"
Will surely try to educate more and more people about the service of sony mony and request them to be away from it.
Insuch a world of huge competition, may God give some good senses to sony mony staff.
Shah Jigish B and Shah Sunita J
Cell : [protected]
7/498, MHB Colony,
Gorai Road.
Borivali West.
Mumbai
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