[Resolved]  Sony — poor service

I purchased a Sony Vaio laptop VGN-CS25GN/B a month ago by spending huge amount, expecting Sony as a brand. But I am really disappointed the way Sony provides service. Its really pathetic.

A week ago suddenly my Mike Jack stops working. I am not able plugin my mike into Mike Jack.
I went to Sony Service center(Indiranagar Bangalore) on Saturday to check what went wrong with it. They told me that on Saturday no Engineers is available. We cannot tell it now, you have to leave it and report can be told on Tuesday only or you come on Monday.

I said ok I visted again on Monday in the Morning taking half day out from my work. They inspected and told that Mike Jack Pin is broken and they will send to Factory for repair. Question is whats the purpose of Service center when you cannot repair the things there?

They told me at this service center they only collect the devices and send to some other place for checking.

I ask them for estimation while giving me a Job sheet. They said that they cannot tell only after 2 days when enginereer inspects he will call me and tell whats wrong and estimation value. Man should wait for 2 days to know just whats wrong and how much to pay and then to decide whether to get it repaired or not. Is this a service?

OK I gave them, after 2 days I called the factory several times and then after 2 hours they tell me it not Mike Jack Pin, it stone inside it and they cannot repair, complete mother board is to be replaced for which I have to pay aroud 20K Rs.


Then When I went to get my laptop back, i asked them a report of diagonistic they had done. They said they cant give.

I have to say people say correct always buy sony form grey market at half price. I used to be fan of brand Sony but now I will discourage others not to buy Sony, because of such a poor after service.

Second Thing I want to ask person buy thing to use it, if he will use there will some wear and tear, then whats the purpose of warrranty if wear tear is not covered, man should buy it and keep it seal box at home.

I have had another problem of poor service with Sony of whom i also thought were a good brand.

I bought a PS3 about 2 and a half years ago so therefore it was out of warranty when the problems started to occur, it had been fine for the full 2 years working perfectly but after that i entered a game eg. fifa 09 and loading sign in the top right corner would search the game for about 10 seconds and then would just dissapear.

What I then did was tested all of my games to see which games worked and which didn't I discovered that about half of the games worked and half didn't (out of about 40.)

There was though a pattern in which games would: fifa 09 never worked since the probelm started (apart from once when i transferred the saved data from the PS3 but when i removed the disk to play a different game that solution no longer worked), the majority of the on some days worked and others didn't, and finally the one loyal game which never failed to work was oblivion.

This was a very strange not like one i had ever come across before and I tried various methods in which i found of the internet to attempt to fix the problem eg. disk cleners. Some of which temporarily worked generally failed after a day or so.

I eventually came to the conclusion that had to seek some advice from Sony. So i rang them up and suggested methods in which i'd mainly already tried. finally we decided that it was probably best to get a RE-CONDITIONED PS3 for £150!!! i was going on holiday soon though so we arranged to have it delivered on the next Tuesday 1st (I got back on Saturday .)

When I returned from holiday raring for my re-conditioned PS3. I did my usual ritual and checked the answer machine for any messages. There was one message from Sony saying that they now could no longer deliver on the Tuesday due to low stock and that I must ring back to re-arrange a date.I rang Sony later that day and discovered to much of my disapointment and shock that the next possible date was the coming Friday 4th.

I patiently waited for the Friday to come and when it did a man in a van arrived at my house and i thought "this is it!" I got the PS3 traded with my orignal one and set it up to the TV I turned it on, got it started up, choose the settings and put in Fifa09 delightfully it worked, But as started it up i realised there was something wrong... There was no sound.

I tried basically everything: Audio settings, turning the sound up, different TV. None worked. I again rang Sony up and they agreed to have a second one delivered on Wednesday 10th.

Fortunately there were no complications this time and the very same man delivered my 3rd PS3 i less than 2 weeks. I was disapointed previously i was almost expecting this one to work; i again set it up and placed in Little Big Planet. I awaited the loading cursor in the top right corner to go away, but it never did and the game didn't work. i tried a lot games after this all of which had the exact same problem.

I rang Sony up AGAIN explaining the problem and arranged to have one delivered for Monday 13th. But on Saturday 11th i received a voice message explaining that they were again out of stock and the delivery was impossible for Monday and must be re-arranged. I rang later that evening but the line was closed.

This is as far as i am in my search for a working PS3 I will send another comment if anything changes but so far my rating for Sony is 2/10. Also if anyone has any suggestions they would be much appreciated.

I HAVE A HOME THEATRE SYSTEM SR. 6109006 (DATE OF PURCHASE 17 TH JUNE 2010). THE CD SYSTEM IS NOT WORKING & SERVICE REQUEST WAS LAUNCHED ON[protected] NUMBER 7227854. THE REPRESENTATIVE HAVE VISITED ON NEXT DAY. HOWEVER, TILL DATE THE
PROBLEM IS NOT SOLVED, I WAS TOLD SPARE PART IS YET TO BE RECEIVED.
THIS IS THE SECOND TIME IN ONE YEAR THE SET IS GIVING PROBLEM.
I AM VERY UPSET TO SEE THE SERVICE OF REPUTED BRAND LIKE SONY.
NEED HELP.

RATNADEEP SINHA
PUNE
[protected]

i had purchased a sony ericsson w100i- spiro. and within 3 weeks there is a lot of problems in set like hang, battery back....I took my set to Sony Service Centre (B 39,IInd flr Near V3S mall,, laxmi nagar district centre, New Delhi[protected] , I don't know what is the name of madam ,she said there is a software problem, i have updated software, your phone working fine, but same day i have faced same problem,Please tell me what i am doing.

I montu chawla purhased a sony vaio laptop serial is 7000727 on 25-8-11 after purchasing i m facing the problem in keyboard. i m caaling to customercare sony executive giving me some instruction and its working after 15 days i m facing same problem then i caal customercare he says its hardware problem and you are going to service centre. i m going to Lajpat nagar service centre on 10-9-11 saturday he say your laptop repair in 2-3 day i say ok and you have received a caal beetween 24 hour from sone end till i m not received the caal from sony .then i m caaling on 13-9-11 he say your laptop keyboard is defective and note in a stock and keyboard is coming from singapore and you are waiting 10 days more for repairing in your laptop.all my buissness is dependin on laptop and i m having big loss in 15 days so who can pay my loss.i m very dissapointed right now.
pls help me.and positive response from your side.
rgrds
Montu chawla

I am Nitaie bondia from Orissa. I had registered a complaint regarding my Sony LCD tv on 15th of May. The call center ppl said tht they will provide me service wjthin 48 hrs. But all in vein, again I called them up after 2 days, they said me tht i am been set on priority basis and again withing 2 days i will be provided the service. Still then no one visited my place. So i called once again, n this time they crossed all limits by saying tht within 2 hrs the technician will be reaching my place. but tht was all fake. on talking to status department i came to knew tht my complaint had not been launched yet. n yesterday they launched my complaint (i.e on 21.05.12) n i was assured tht on 22.05.12 i will be provied the service. still i am waiting for the service n no body came till yet.

"SONY SERVICE SCREW". the ppl at call center r all bogus, they provided me the number of nearest service center which is a wrong number, n they will always keep u on priority basis but noi service will be provided to you.

Dear Sir,

Regret the inconvenience caused. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

This is a very rare feedback for the said home theatre system. We would like to know more about the settings that you are using. Please call us at[protected] and our product experts shall help you with this concerns.

Regards,
Sony India Team

Hi,


1 week back i have bought Sony Bravia 40HX750 and on the first day itself it started giving me trouble

the problem is a thin voilet color Vertival line abnout 8" lencgh is appearing on the TV
i have logged complaint with the sony and the service person who came to check told us that the Panel has to be replaced.
he has not even checked the problem and just by looking at the TV he told that panels is faulty and has to be replaced.

it is only one day used TV and this problem has come, now i get the doubt on SONY reliability and Service also as the service person seems does not have much knowledge and suggesting to replace the full panel without going into the depth of the problem.

TV is under warranty but still the service person is telling that they will charge us 2000 rupees for service charges and transport of spare parts.

is it true that they will charge service and transport charges even for under warranty TV's.

they should replace the TV instead of only changing the panel as it is one day used TV.


please someone help me, i think the service people are just cheating us..



thanks and regards,



Mahesh
[protected]

Hi Sohandeb,
You are not. I think many more to come and I'm the next. My problem is with the mother board. It had a coil issue within 2 years of purchase (46" LCD Bravia) and they serviced it for around 1500 rupees and it is worked for only one year and now it is stopped working completely. After a long chase up for a month with a service guy and sony india, there is no mercy from them and they're asking me to pay Rs.7100/- to get the mother board replaced. Don't know what to say. How come the quality is so poor from the well known company in the world. It is really disgusting and customer voice is not heard at all. My friend suggested to go for Samsung, somehow I trusted Sony. Now my wish and pray are these kind of companies need to shut down their operation and go out of business soon.

I purchased my sony xperia ION in April, 2013. It has recently got a camera quality issue and I lost my sim tray. So, I went to Authorised Sony Service Center FORTUNE, SEEMA COMPLEX NAYA BAZAR MAIN ROAD DHANBAD-826001, JHARKHAND on 29th January, 2014. When I told him that I had lost my sim tray so I want a new one. They started asking for service charges Rs.350 including the charge of sim tray of Rs.100. Since my phone is in warranty, I asked that why you are asking for service charges. They replied that go to Kolkata service center, they will not charge service charges. I think they are fooling people and asking for unnecessary money. So, I want it to be resolved as soon as possible.
Also, I want to inform that they took finally my phone for the camera quality issue and given me a job registration no. as 1030. But when I checked the repair status on sony site, it shows invalid job number. I think that there is a flaw in this issue also. So, I request you to cross check this issue also. Thanks.