[Resolved]  Sony Psp — malfunction

This is to bring to your notice that the complaint # 7902 was lodged with your esteem organization on December 20, 2010. This was regarding the malfunction in the PSP bought from the Croma centre which is under extended warranty.

Unfortunately, we have been following up on this for last one month and each time we make a call we are given a different answer or an assurance that some one would get back to us and give us an update. This never happens.

About two weeks ago we received a call from the Sony Centre telling us that our PSP has been replaced with a new one and will be delivered to us within a week. However, we have not received it till date.

We request you to kindly look into the matter and expedite the delivery of the same.

With many thanks in anticipation and warm regards,

Mahesh Patel