[Resolved]  Sony — replacement of laptop

Laptop — Replace the Laptop

Dated :[protected]

Respected Sir/Madam

I, Mrinmoy Ghosh purchase a Laptop ( HCL ) from Techno Park on 16th day of April, 2009, unfortunately 04-06-09 the said Laptop not work from the day. On that day informed to Techno Park and they assured me that, they send a engineer and slove that problem as soon as possible. Unfortunately they are not came as soon. One engineer came on 06-06-09 after several time I called and he is not slove the problems. On 08-06-09 I was gone at Techno Park 54, Stand Road, Kolkata-700 006 with my Lap Top. They are received and told me "We are send this Lap Top and this will back to you with in three to four days." After four days I called them, they are said that "Hard Disk is Destroyed, Company will change the Hard Disk then return to you." But this Laptop is dispute with in one and half month on warranty preiod and my all data is destroyed for that and if the company is change the Hard Disk, then why they are not change the Laptop.

So, request to Consumer Forum that, please see this matter and help me.

Thanking you,

Mrinmoy Ghosh
[protected]
[protected]
mrinmoyghosh.[protected]@rediffmail.com
[protected]@yahoo.com

SONY VAIO LAPTOP — motherboard problem two times in 2 months

im priyansh dhawan i have purchased a laptop from digital computersystem .within two months there is two times problem in the motherboard.we have repaired the motherboard two times from sony service center.but we want to replace the laptop.priyansh dhawan [protected]. 277/7 subhash nagar ggn.

last week, the left click hard button stopped working. I took it to my nearest "VAIO CARE SERVICE CENTRE"situated in KORAMANGALA in BANGALORE They told me the key is not working dude to dust on the board they did within 3 hours and i was very pleased by the service provided.
The same day when, i was working on my notebook, the right side (where the HDD is located) began to heat. All videos and games began to stuck and none of these things would work smoothly, even the system began to hang on small intervals. I thought it would be some kind of minor problem therefore i shut downed the laptop and decided to check it thoroughly the other day, i thought it is heating dude to its use for long hours. The next day i check it but the problem persisted. Therefore the next day i.e. on 24th of August i took it to the same service center. The checked and told me the windows and VAIO CARE drivers have not been updated for a long time. They told me to Update that and the problem will be resolved. I spent my 3 precious hours updating my Laptop drivers, when i should have been attending my college classes, but still the result was same. The service guy told me the windows must be formatted and reinstalled therefore i should take the backup of my data and bring it to then the next day. I told them i don't have a external drive to take the backup, they told that format the "C DRIVE" instead. I went back home defragmented the drives, ran the disk cleanup, formatted C: DRIVE but still the problem didn't go off. I went the next day and told them that something has been damaged the day the left hard key was serviced and its a Hard disk damage issue, but they seem to pay no attention to my complaint. they told that take the backup of entire data and the laptop will be restored. I had already told i don't have an external HDD to take the backup, they told that leave ur lapot for the day and we will try to take the backup. But the other day i called them to get an update on the job and they said that the backup is around 200 GB (WHICH WAS ONLY 70 GB) and they can't take the backup. I somehow borrowed an HDD from my friend and ran to the service center and sat there for another 3 hours taking the backup. It took time because of the HDD issue the transfer process was too slow. They took the laptop and told me that they will contact me as soon as the laptop is ready. From Sunday the 26th Aug. till now nobody has updated me on the status. I have been repeatedly calling the guy who is handling my job, but he doesn't pickup my call. I have tried to call from a different no. too and he gives stupid excuses of being to a relative's house and he is not present at the service center. The workers at the service center have failed to provide me any update and they always tell that they will get back to me A.S.A.P. I am on a tight study schedule and can't take a leave from my college therefore i am not able visit the service center.

The problems my laptop has faced and there solutions as per the service center:

1. Problem: A faulty left click button.
Solution: Dust over the board cleaned

2. Problem: Problem in Videos and Games
Solution: Drivers Update required

3. Problem: Solution to the 2nd problem failed
Solution: Windows uninstall and Restore the PC

4. Problem: HDD drive Faulty
Solution: Slow format of the entire HDD and keen observation upon its restore which lasted for the next 2 days.
The agent told me that my motherboard has been changed and laptop is ready. I was surprised as they didn't even show me the seal packed motherboard, i don't even know whether they have changed it or not . I don't know what is the problem why can't they change my laptop its only 4 months old. I have left my laptop
there itself

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

the complaint has been resolved .. it took a week but now my laptop is working fine.. i am pretty satisfied with the service of sony.. thanx

Solve my prblm as soon as possible...