[Resolved]  Sony Service Centre (Salora International Limited, Numgambakkam, Chennai) — irresponsible service center.

Sir/ Madam,
I have bought a new SE W660i mobile. and in 2 weeks i faced the typical SE mobile problem, the "Liquid damage problem". Fed up with the local service center at Vadapalani, Chennai in getting my old W810i serviced, i approached Salora, Nungambakkam, Chennai. They said they will service it out of warranty as it is a liquid problem and allotted the job no SES08CHE16966 on[protected]. They promised me to give back tthe mobuile on that tuesday. But after making lotta calls to them the whole week i got back my mobile on[protected] without being repaired. The reason they say is they dont have stocks. They dont have connector. I dunno if they are expecting me to buy the connector for them to get my mobile repaired. Their response was so irresponsible. Please take necessary actions to avoid such inconveniences to the customers. And when you give the franchise to a other private party please ensure that they are very responsible and wont spoil the Sony Ericsson name. IF possible please sort out the liquid occupancy problem in SE mobiles. Almost 90% of mobiles coming to service are in this problem only.
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Aug 14, 2020
Complaint marked as Resolved 
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hello sir,

i am purchasing new w660i with blue tooth set on 24/7/08 and the problem occured on 1.6.09 in blue tooth set & head phone connector problems i am going to purchasing in poorvika show room in thiruvanmiyur but he his not responsible to asking any question and i am living in perungudi but service centre provided to sony mobile purchased in poorvika purasaivakkam how it can possible its free and warrenty service to long in my living place, please arrange it when near by your service centres provided if it not alloted in near by purchase plece, so many people thinging to purchase sony erisson mobile, irrresponsabel felows
Dear Sir/Mam

This is inform to you that i have a salora television(21").Some problem in my tv from long time.For the repairing work im trying to find your service center in Gurgaon sec-29(Haryana).But i am not find your service center in my location.Could you please send me a mail for your nearest service center at my nearest location.And i would also request to you please send a technician at my home location.
My home location is-Vill-Saini khera, Near signature tower.south city-01, Gurgaon(Haryana 122001).If your tech came at my location then will paid service service charge for repairing work.

My mobile no is-[protected]
Dear Sir/Mam

This is inform to you that i have a salora television(21").Some problem in my tv from long time.For the repairing work im trying to find your service center in Gurgaon sec-29(Haryana).But i am not find your service center in my location.Could you please send me a mail for your nearest service center at my nearest location.And i would also request to you please send a technician at my home location.
My home location is-Vill-Saini khera, Near signature tower.south city-01, Gurgaon(Haryana 122001).If your tech came at my location then will paid service service charge for repairing work.

My mobile no is-[protected]

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