[Resolved] Sony VAIO (15. 5 Inch) Laptop — Battery not detected & not charging | |||
Its is very disappointing to go through this kind of behaviour from a reputed company like Sony. I have purchased a Sony Viao on 25/8/2012 from Croma Juhu, Mumbai, India Sr. No. [protected]. Complaint no.[protected] logged on 2nd September 2012. And withing a week I am already having a problem with my Laptop battery , it says battery not detected neither it is charging. I logged in a complaint on 2nd September 2012 as soon as I had this problem and I was informed by the customer care center that an Engineer will be visiting within 48 hours since they claim that the laptop has an onsite warranty for one year. I waited till Monday evening for someone to call, gave a reminder call on Tuesday at the end of 48 hours and was told that by 8pm the same day I would get a call from the engineer. But I dint. Today 5the September 2012 I again called to find the status of my complaint and I was given the service center number[protected] which I called and got through with great difficulty. Only to be told that they had not recieved my complaint again I was promised that the engineer would definitely be visiting today. It is 7pm and I havent heard from the Service Center. I have again called custmer care to find out why my complaint was not forwarded. They have confirmed that my complaint was already forwarded. Why are Sony representatives playing passing the buck ? It is pathetic that I have to repeatedly keep following up with the Service Center and Customer Care to get my "WEEK OLD" SONY VIAO repaired. I am a freelancer and I am facing a lot of problems without having the battery charged and it is an opportunity and Income loss for me. I cannot attend meetings outside office cause they may not have plug in facility everywhere. This is ridiculous. Please be informed if my complaint is not looked into at the earliest and my laptop battery is not replaced I will take legal action against the company and sue the company for "LOSS OF INCOME" and "OPPORTUNITY". . Best regards, CA Anita Mulchandani Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Madam,
Our service team is already working on your case and they are already in touch with you for the progress on your case.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Our service team is already working on your case and they are already in touch with you for the progress on your case.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Same issue in France. Sony is not a funny company to deal with when their equipment is not working. I do not recommend to purchase Sony for this reason: no service.
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Sony VAIO — Battery not detected and not charging
Its is very disappointing to go through this kind of behaviour from a reputed company like Sony.I have purchased a Sony Viao on 25/8/2012 from Croma Juhu, Mumbai, India Sr. No. [protected].
And withing a week I am already having a problem with my Laptop battery , it says battery not detected neither it is charging. I logged in a complaint on 2nd September 2012 as soon as I had this problem and I was informed by the customer care center that an Engineer will be visiting within 48 hours since they claim that the laptop has an onsite warranty for one year. I waited till Monday evening for someone to call, gave a reminder call on Tuesday at the end of 48 hours and was told that by 8pm the same day I would get a call from the engineer. But I dint. Today 5the September 2012 I again called to find the status of my complaint and I was given the service center number[protected] which I called and got through with great difficulty. Only to be told that they had not recieved my complaint again I was promised that the engineer would definitely be visiting today. It is 7pm and I havent heard from the Service Center. I have again called custmer care to find out why my complaint was not forwarded. They have confirmed that my complaint was already forwarded.
Why are Sony representatives playing passing the buck ? It is pathetic that I have to repeatedly keep following up with the Service Center and Customer Care to get my "WEEK OLD" SONY VIAO repaired.
I am a freelancer and I am facing a lot of problems without having the battery charged and it is an opportunity and Income loss for me. I cannot attend meetings outside office cause they may not have plug in facility everywhere. This is ridiculous.
Please be informed if my complaint is not looked into at the earliest and my laptop battery is not replaced I will take legal action against the company and sue the company for "LOSS OF INCOME" and "OPPORTUNITY".
.
Best regards,
CA Anita Mulchandani