[Resolved]  Sony VAIO Cs17g — Faulty Product

Address:

Belgaum, Karnataka

Subject: 1)Haven't received extended warranty certificate since a year

2)Vaio performance issues



Respected Sir,

My name is Manjeet Punekar.I am from Ichalkaranji (District- Kolhapur) .Currently studying M.Tech(CAD/CAM/Automation) at VJTI, Matunga, Mumbai I want to inform you about some serious issues I dealt in past with sony india and I am still dealing with them.



I purchased VAIO CS17G on[protected] from Bellad & Company ,SONY EXCLUSIVE Showroom, Ashray Empire, RPD Cross, Belgaum, Karnataka. Person In charge : Deepak Sulakhe.



On 9-3-2009 I extended my VAIO CS17G's warranty by paying Rs. 5000/-. Mr. Deepak said that I will get the certificate in few days. Next few months I kept on inquiring about EXTENDED WARRANTY CERTIFICATE, but he kept on assuring verbally that I will get soon. But I didn’t received.



Since march end 2009 laptop started showing some minor problems and in july 2009 problem became serious and it was not at all booting up. So I submitted laptop to Bellad & Company ,SONY EXCLUSIVE Showroom, Belgaum. That time he said that SONY INDIA stopped giving EXTENDED WARRANTY CERTIFICATE . That time I argued with him a lot. After lots of arguments he gave me a reference number 03683 , and asked to quote this code to get benefit of extended warranty.



It took 1 month long to get my laptop . (He had assured to give it back to me in 1 week). Due to long period, I suffered a lot. It was great deal of inconvenience. He assured me that if same problem repeats I will get a replacement as it was hardware manufacturing fault. He didn’t give me any job card for this service.



Again I started facing same problem in Nov end 2009, that time I was in mumbai and was busy in project work so couldn’t go to Belgaum. But as I had extended the warranty so I was relax. When I came back from mumbai ,I submitted laptop to Bellad & Company ,SONY EXCLUSIVE Showroom, Belgaum on[protected]. I asked him for the replacement . I was surprised and shocked at his reply. He said :- First 1 year was GUARANTEE and Extended 2 years is just Warranty in which I wont get any replacement. If I would had come earlier within 1 year period he was ready to give me replacement…..



Now that’s ridiculous, you tell me in today's scenario which company uses term "GUARANTEE" ???



Second time I received laptop on[protected]. This time I insisted on job card or service report . He said he didn’t had it with him that time and will courier in 2 days. When I contacted him after 2 days, he said he wont be able to give me job card/ service report and asked me to personally collect it with some service center. From his accent it was clear that he was ignoring me. You tell me why customers should run here and there to get job card/ service report. I even don’t know where is that service center.





Also since this second service performance of laptop has degraded considerably. I reported this thing also to him, but he doesn’t seem to be concerned at all. It has become very unstable. I recovered it 2 times since[protected], but no change in performance.



I am a final year student and my project is due in a months time. I don’t have any other issues regarding product quality or overall sony products. I have even convinced two of my colleagues to go for Sony Vaio laptop which they have brought from their local dealers. But this kind of salesmanship & careless attitude on the part of the executive from Bellad & company is pulling me back from buying another vaio laptop(VPC EB 16FG) for my brother.



No what I request you to do is:

1. Provide me the EXTENDED WARRANTY CERTIFICATE from company.
2. Provide me some permanent solution to problems that I am facing from 4th month of the purchase.


I sent this mail to customer care of sony india. Contacted them number of times, they kept telling that they are looking after it. But there was no reply from their side even after 5 weeks. This shameful for brand like sony.



I request you humbly & with great hope to please kindly look into the matter & do the needful.