[Resolved] Sony VAIO VGN - Cr36g (Laptop) — Unexpected and unexplained motherboard crash (According to Sony Pvt limited "Due to Overheating ")
I bought Sony Vaio laptop on 2nd April, 1998 with one year warranty at the price of Rs. 53,000. Everything was going fine but 2 months back there was irreversible auto shut-down during working of any software application. Then my computer failed to start up. I went Sony Repair centre "Telecare" for getting my computer rectified. After few days i called them to get the status of the repair work. They informed me that there is motherboard has to be replaced as its malfunctioning and they quoted Rs. 14,000 for repair work.
I have not heard such happenings with other company laptops. I contacted Sony Pvt Limited for proper or technical explanation. They informed me that they will give me 25% reduction in the repair price quoted and made the price for repair Rs 11,000 but fail to give the cause of the problem. I wanted to know whether they was some defect in the Sony hardware itself or cause by some particular event. They quoted "normal wear out o[censored]sage" for the cause which i think very vague.
Its very unfair that i may have to shell out Rs 11,000 after giving a huge amount of money for getting the laptop.
Please guide me.
Complaint marked as Resolved Aug 13, 2020