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[Resolved]  Sony VAIO VGN - Cr36g (Laptop) — Unexpected and unexplained motherboard crash (According to Sony Pvt limited "Due to Overheating ")

Dear Sir/Madam,

I bought Sony Vaio laptop on 2nd April, 1998 with one year warranty at the price of Rs. 53,000. Everything was going fine but 2 months back there was irreversible auto shut-down during working of any software application. Then my computer failed to start up. I went Sony Repair centre "Telecare" for getting my computer rectified. After few days i called them to get the status of the repair work. They informed me that there is motherboard has to be replaced as its malfunctioning and they quoted Rs. 14,000 for repair work.
I have not heard such happenings with other company laptops. I contacted Sony Pvt Limited for proper or technical explanation. They informed me that they will give me 25% reduction in the repair price quoted and made the price for repair Rs 11,000 but fail to give the cause of the problem. I wanted to know whether they was some defect in the Sony hardware itself or cause by some particular event. They quoted "normal wear out o[censored]sage" for the cause which i think very vague.
Its very unfair that i may have to shell out Rs 11,000 after giving a huge amount of money for getting the laptop.
Please guide me.
Thanking you
Dr.C.S.Jyothirmayee
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

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motherboard of laptop — about time & replacement

To,
Complain Department,
HP.

I purchased a laptop from FLORA LIMITED in Bangladesh dated on 13April, 09 which bearded SL No: CNU9081252 & model HP C6530S CORE 2 DUO T5870 2.0GHZ with 160GB/1GB/DVDRW/DOS/14.1” Part No.: ND197PA.
My laptop did not get power dated on 18-07-09 & I gave it at Flora Ltd. They said machine is dad, need 20 to 22days for replacement of motherboard. After one day they said that motherboard is burned it is quit impossible to replacement & you should purchase new one motherboard by price BD TK.21, 500/= & needed maximum 90days.
My MD. Sir is saying “I don’t believe that is burned, they are saying wrong”. He was also angry for the time duration of 20 to 22 & also for 90days.
Now, would you please inform me that this motherboard’s serial number is under the mentioned Sl. of Laptop & why long time duration is needed for servicing or new motherboard & why will you not give the new one motherboard without any cost?
I had also same problem. I had bought the sony vaio vgn-cr36g/b in 2008. It is worked fine for two years. But after 2 years system suddenly getting off due to the over heat. I had gave the laptop to service center. They claimed Rs 15000/- for replacement the motherboard. I had paid the amount. But they had took nearly 2 months for replacing the motherboard due to unavailability of stock and this product production had stopped and they bought it from Malaysia. Finally they replaced with new one with one year warranty.

After that it works well.

But...

After two years (2012), again same problem had repeated. Again i had went to service center. Again they had told same story. And they told that they were not guarantee for stock availability.

What the hellllllll...

I had googled about this problem, then i found soo many complaints...
1) The above Dr.C.S.Jyothirmayee complaint.
2) http://www.tomshardware.com/forum/[protected]problem-sony-vaio
etc...

My laptop cost : 53000/- (initial cost) + 15000/- (first time motherboard replacement cost) + 6 years time (from purchased date to today)

So, my final conclusion :

1) Never buy the sony laptops. They are using cheap components.
2) Sony vaio vgn-cr36g is also one of buggy model.
3) Sony using cheap hardware components (which will be available in china kind of market) due to grab the market with their low cost products.
Ex : You can check your laptop ram manufacture name, defiantly you will get the doubt that whether this company had existed or not???
4) I had seen soo many sony laptops complaints when i had visited to their service centers.
5) Sony does not producing any product for long lasting. Their product support will stop with in 4 years.
6) Sony making in consistent configurations for their products. means frequently they changing their components and their architecture.


Suggestion :

If you want a laptop/notebook/netbook then buy DELL/HP/LENOVO. Because this the companies which are producing most of computer components. They have good service & support in india.

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