[Resolved] Sony VAIO Vpccw23en — MALFUNCTIONING OF WEBCAM AND MIC | |||
MY NAME IS AYUSH KUMAR, I HAVE PURCHASED SONY VAIO S/N-VPCCW23EN & S/N-[protected] PURCHASED ON[protected] WITH 2 YEARS EXTENDED WARRANTY.ALL THE SUPPORTING DOCUMENT I HAVE ATTACHED WITH THIS E-MAIL.I AM FACING THE SAME ISSUE SINCE FROM LAST SIX MONTHS BUT NO RESOLUTION HAS BEEN PROVIDED TILL DATE EITHER FROM CUSTOMER CARE NOR AT SONY CENTRE. MY ISSUE IS THAT MY WEBCAM AND MIC STOPS WORKING AFTER A TIME SPAM OF 7 DAYS AFTER NEW INSTALLATION OF WINDOWS EACH AND EVERY TIME CUSTOMER CARE RECOMENDS ME TO RESTORE COMPLETE SYSTEM TO RECOVER FROM THE PROBLEM , THE PROBLEM GET CORRECTED AFTER NEW INSTALLATION BUT FOR TIME SPAM OF 15 DAYS ONLY AGAIN AFTER COMPLAINING CUSTOMER CARE,THEY RECOMENDS FOR THE SAME .FIRST TIME CUSTOMER CARE EXECUATIVE RECOMENDS ME TO DISABLE WINDOWS UPDATE, I DID THE SAME ,NEXT TIME I GOT RECOMENDATION FROM YOUR SIDE NOT TO USE MICROSOFT SECURITY ESSENTIAL I HAVE FOLLOWED WHATEVER YOU GUYS HAVE RECOMENDED BUT THE PROBLEM STILL PERSISTS , I DON'T KNOW WHAT TO DO AS YOU CAN ALSO IMAGINE WHAT WILL ONE'S REACTION IF ONE HAVE TO REINSTALL OPERATING SYSTEM AFTER CONTINUOUS INTERVAL OF 7 DAYS. KINDLY PROVIDE VALID SOLUTION AS SOON AS POSSIBLE AS I AM SICK OF SAME ISSUE. KINDLY FIND THE ATTACHEMENT COPY OF BILL AND SCREEN SHOT OF ERROR MESSAGE. THANKING YOU IN ADVANCE. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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If it does that then why do you system restore in the first place? Did you question them? If Sony bundled genuine windows (assuming it was present at the time of purchase) with the notebook, why are they recommending you to disable it? Do you ask seemingly annoying (for tech supports) yet logical questions? Do they create a new system restore point after installing the relevant drives? If not- that explains a small part.
I don't see how this got anything to do with warranty, rather its the tech supports laziness to solve a tech issue rather than doing system restore everytime. Not all issues needs a system restore to be cleared off. Tech supports (In India atleast) have a very bad habit of doing this to reduce their average call handle time to lows. If the restore point is not updated on a regular basis and if you do a system restore, system will be taken back to the point when the last (or the first) system restore point was taken.
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