[Resolved]  Sony Xperia — Repeatedly problems in handset

Address:

Ahmedabad, Gujarat

Dear Sir / Madam

Myself PRASHANT KUMAR SAHU, I had purchased Sony Xperia Sola from Mobile Store located at Bodakdev,Ahmedabad-380054
on Dated 07/06/12. Within a month of purchasing the mobile it started giving problems like hanging, touchscreen not working etc.
I had submitted that mobile for repairing and got back after around 10 days, again after few days problems started again i submitted that for second time on
31/07/12 and got it back on 09/08/12, i was told that motherboard has been changed so now you will not find any problem, but again i was fooled and this time
speakers are not working so i resubmitted that mobile on 14/08/12 and this time the service center people are saying that system is creating some sort of error
and hence it is not generating work order no. and they cant proceed without work order no.,
It has been a week i m following and they keep telling me the same reason.
I asked them to replace that faulty set with a new one but they said that's not their policy.

It’s just 8-9 months that my repaired mobile again started giving me problems, this time its charging problem. You can imagine the amount of mental suffering I had been through, from the moment I had purchased your product. Last time Sony service center people said they had change the mother board and now I will not face any sort of problems but now again they are saying that they have to change the motherboard of mobile.

Within 1 year motherboard has been changed twice and for me luckily its under warranty but within 15-20 days its warranty will be expired what m I supposed to do after that.
Earlier also I asked for complete replacement of that faulty set but they said it’s not their policy. I think their policy is to mentally harass their customers. Whom should I blame for my suffering THE MOBILE STORE or SONY.

This is not at all acceptable from the brands like them, giving services like this.

Kindly help me in resolving this issue for permanent and as soon as possible and this time I need a complete replacement with one year extended warranty because I don’t have any further faith in their services .