[Resolved]  Sonyindia — undue delay in receipt product after replacement; under wty

have a digitalcamera sony Model DSC-500 serial no.0387780 under wty.had sent the digicam to sony care franchise, smilecare 58 rajpur rd dehradun, on 17 dec 07, for picture blur and shaky. was told camera sent to delhi office for repair; later told that being replaced as can't be repaired; been waiting for replacement- told by local sonycare that replacement not being sent as pers at ghazizbad are on some sort of training. have been speaking to delhi office but without any response. sony talls tall but in actual very smallin its calaims about good customercare.would would beleie them -for the ads that give! donot they deservea an aplplogy and sent the products back soon. we have heard govt offices working thus. but bigs houses like sony???need to improve their after sale service their sales deptt requires a big kick on their toooo a big backside.